“I gave Confused.com Car Insurance a 9 out of 10. The website was really easy to navigate, which made comparing quotes and finding the right policy quick and straightforward. Everything was clearly laid out, and the process felt smooth from start to finish. Overall, it was a very convenient way to shop for car insurance.”
“good annual reminder of my insurance needs.
found me a better quote which I went ahead with.
However, I have not received any acknowledgement from Confused.com”
“Whilst its good that the comparisons show a price using my requirments, I found it frustating that when working through a quote to finalise this, that on confirming the elements of my requirments on the sellers website that the original quoted price from confused.com then increased by about £10-£12 pounch each month.”
“Did a comparison …it worked, but first 4 possibly 5 quotes were in effect the same firm, which would not insure me with out using a steering wheel lock. Which quite frankly is ridiculous, especially as this wasnt in the headline quote.”
Hi David,
Thanks for leaving your review.
Our panel of insurance providers automatically generate prices based on the details you entered.
Because you have posted on a review site, we cannot view your specific Confused.com account details here.
Please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Insurer's name
Date you obtained the quote
Price
We hope this is resolved for you soon!
Ka, Confused.com Representative
Thanks for leaving your review.
We’re sorry to hear you haven’t received your policy documents after purchasing. Because Confused.com is a comparison site and not your insurer, we’re unable to send your policy documents.
Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them.
Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help.
Ka, Confused.com Representative
“As the name implies "confused" I guess it is the reality of your app. It got me very expensive insurance. I used another founder and I got a cheaper insurance.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
“The site was easy to navigate, self explanatory and clearly laid out. I was easily able to choose my new car insurance, even though I am looked upon as from the Ark!!!”
