Hello Elizabeth,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email.
I’m very sorry for any inconvenience this has caused you, Elizabeth. We hope to resolve this for you soon.
Jess, Confused.com Representative
“I have normally changed my car insurance with confused.com yearly, but this year i got a slightly better quote from dial direct but the extras that were included are not on par with what is included with Prima that you helped me find last year.”
Hello Andrew,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you had difficulties claiming your Confused.com rewards.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Jess, Confused.com Representative
