Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 235,407 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 235,407 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

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“To expensive”

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Posted 5 days ago

Thanks for leaving your review. We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 4 days ago

“Excellent service.”

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Posted 5 days ago

“I received two different sets of quotes on the same evening, within 5 mins of each other, simply by using two different devices (connected to the same WiFi network). The difference was over £50 per quote and some brokers were only available via the website on my phone. What is with the massive inconsistencies? And why is insurance more expensive on your website vs other competitors?”

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Posted 5 days ago

Hi Stephanie, Thanks for leaving your review. We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is. We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently. To help figure out why your price has changed, please first check for these common changes: Did the payment method change from annual to monthly? Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car) Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’) If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly: Screenshot of the price on Confused.com Screenshot of the price on the insurer's website Insurer's name Date you obtained the quote We hope this is resolved for you soon! Ka, Confused.com Representative

Posted 4 days ago

“Excellent service..made everything straight forward 👏”

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Posted 5 days ago

“Thank you for doing my car insurance. The only problem I have with it is that it is a bit costly. Anyway I’m managing it.”

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Posted 5 days ago

“Great price cheaper than last years.”

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Posted 5 days ago

“Very quick and user friendly”

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Posted 5 days ago

“Good comparison site, I bought off Aviva”

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Posted 5 days ago

“Good quick service.”

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Posted 5 days ago

“Your insurance questionnaire would not allow me to advise an accident that I had (no other party involved) and put the details onto the third driver. After several attempts I left that aspect out. Contacted one of your insurers to add the detail. Had to go through the whole process again but with the accident recorded against myself. After this had all finished the insure said that the quote had tripled! I said goodbye and through another route obtained a good quote. I could not advise a friend to go through all that. And, at the bottom of this page you insist on calling me Paul Summers - who was the third driver!”

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Posted 5 days ago

Hi Paul, Thanks for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you had an past accident / claim and as noted 'No other party' was involved - then this would be single vehicle accident. If you need assistance, you can get in touch with our support team via our contact us page: https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 4 days ago

“I found your website very easy to use and was very helpful in finding car insurance for me”

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Posted 5 days ago

“The quote offered was not available when clicking to go through to the insurance company. Tried several times, spoke to insurance company who said their price is correct and confused.com must be wrong.”

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Posted 5 days ago

Hi Alexander, Thanks for leaving your review. We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Ka, Confused.com Representative

Posted 4 days ago

“Was very quick quote was fantastic always look on confused when my insurance is due up”

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Posted 5 days ago

“Easy to follow”

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Posted 5 days ago

“Disappointed that the rewards are App only - the £20 voucher didn't used to be via the APP you could just enter the policy number online. I don't think you make it very clear that you have to download the app. I don't want to download the App so I will skip the reward but very disappointed in this change in practice.”

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Posted 5 days ago

Hi Angela, Thanks for leaving your review, your feedback is really valuable to us. We sent all our Confused.com customers from November 2025 highlighting our Rewards has been upgraded and it is APP exclusive. If you’d like to contact us, please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us! https://www.confused.com/help/contact-us Ka, Confused.com Representative

Posted 4 days ago

“Gave clear savings and recommended good companies”

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Posted 5 days ago

“Very easy to use.”

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Posted 5 days ago

“Very efficient & clear as to what we need from the insurance we picked”

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Posted 5 days ago

“Easy to use with wide selection of providers offering competitive prices”

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Posted 5 days ago

“I found it a lot easier to use, than in previous years!”

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Posted 5 days ago

Confused.com - Car Insurance is rated 4.5 based on 235,407 reviews