Hello Patricia,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“You don't have options to enter claim details by named driver specifically hence when all details go to insurance provider it transpired that we have not provided correct information but in actual sense we do have provided correct information as per whatever options/details available. In Normal circumstances you're is very good but in our circumstances where claim happened in our policy but it was named driver who did the accident so claim details you are asking at once only where as compare the market.com is asking in details correctly so we can mention it correctly in proposser details and additional driver details. Please amend your option details and ask for claims details at each section like policy holder details with options of who was driving the car. And in additional driver details. Hope this helps. Thanks 🙏”
“Too late for me now, but I found quotes cheaper by £80, on Compare the Market.
The quote on Confused.com from my current insurer was less than the renewal quote from the same company, why?”
