“You promise £47 back in rewards, but make it impossible to collect. I used your link and hey presto, no rewards. Sure you got me a cheaper deal than a straight renewal, but I now have to log a call, wait for you to respond, send evidence, wait for you to investigate and maybe get my reward. How do I know this, it happened last year too! Sort it out.”
Thanks for leaving your review.
Our rewards is APP exclusive - so you will need to download our APP on your smart phone or tablet device.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“I clicked on the link in your app and paid the £228 for my car insurance on the basis there were some £47 pounds worth of benefits from buying through the app. I have not seen any of those benefits and furthermore after buying through the app I received an email from the Coop offering me the same cover I had just purchased in the app for £21 less. It is obvious that the app is just a scam.”
Hi Peter,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
Hi Marjorie,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your Confused.com reward.
Please email help@help.confused.com with details of your query and our team will be happy to help. Or you can visit our contact us page for other ways to contact us!
https://www.confused.com/help/contact-us
Ka , Confused.com Representative
“Because after i got my prices from you I have been having messages from my bank reporting that I’ve had many different requests about some finances check on me, why should anyone have any right to do this l, there’s no reason for anyone to be checking about me and have no right to be searching my personal information when I’ve only enquired about a price for my next year’s cover, nothing about this is right here and I shall definitely not be recommending a site that goes enquiring about my personal finances, all that matters is that I paid the price offered to me and as far as they get their money there’s no reason to do anything else than insurance transaction agreement and then cover me for the year, so can you please tell me what gives anyone any right to do any kind of financial check on me, would you be okay with that happening to you or your partner bank account and personally I don’t think you would be impressed by these companies and certainly would not be interested in doing business with someone like that so please when you have time to review this message can you please let me know why anyone has any right to do this when nothing has been agreed with anyone yet for my next years insurance policy, I’m just very disappointed that this has happened and I am telling you this because I don’t know if you know this is happening, end of the day it’s your name that is being used and tarnished by these companies and I shall definitely not be doing any business this year at least thanks for your time in reading this and hope it’s something you can enquire about yourself and see what is happening here thanks again from Mr C Else”
Hi Craig,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com.
Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
“I have always considered Confused.com-Car Insured to be an efficient and trustworthy organisation who I would use whenever I required such a company.”
