Name: Confused.com - Car Insurance
Rating: 4.54

“Because it shows a quote then you purchase it and the put the extras on. Original quote£435 after buying it ended up at £690 by ticking boxes. That you had included on original quote”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“Overpriced, how can i be getting charged more than last year”

Helpful Report

Posted 1 month ago

Hello Mark, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“I received extraordinary expensive car insurance quotes from you. The quotes were more like ,'think of a number' rather than being based on on a first class insurance history. They can all be sumarised by being a rip off! I suggest your expensive media advertising, TV in particular, has made you un-competitive. You are setting low standards of behavior for other car insurers to follow resulting in ever unjustified and inflationary insurance quotes for one and all! How could I recommend you to any one given my experience of your behaviour?”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“I purchased car insurance with break down cover included and on top off that was charged 89 pound for breakdown cover. even though i covered by the AA was not asked if i wanted it.”

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Posted 1 month ago

Hello Myrofora, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Optained insurance from another comparison site £200 cheaper with the sam insurer for a better level of cover”

Helpful Report

Posted 1 month ago

Hello Richard, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Disregarding myself as the driver and clearly putting my father as the main driver so that I would receive cheaper quotes. Extremely misleading and not helpful at all”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Rediculously impossible to obtain prices quoted to lure you in, then very high quotes received!”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Ur insurance quote was the highest .. fir 1.2 micra..think u got CONFUSED with a ferrari lol 😆”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Not accurate”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Wasn’t very good value was expecting a cheap and reliable service yet was given a quote for 12k”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“The log in was problematic as o requested a new password and it timed out before the email arrived had to try several times to resolve this very frustrating and time consuming”

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Posted 1 month ago

Hello Robert, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 month ago

“Quote me happy should be removed from your site as the service is non egsistant it can only damage the reputation of this site”

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Posted 1 month ago

Hello Connor, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Expensive”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“I selected 2 different insurers and when I got to payment they said unable to proceed need to validate information you entered. We have always been honest when entering details and have no idea why this would happen. I ended up on another site and insured the car there without issue.”

Helpful Report

Posted 1 month ago

Hello Kelsey, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“I. Tried several times to renew my policy trough your website, and failed”

Helpful Report

Posted 1 month ago

Hello Maria, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“They try to rip you off with high quotes 🧐”

Helpful Report

Posted 1 month ago

Hello Leonard, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“Very poor! You can’t actually speak to anyone when you call to clarify details and purchase! Really annoying. I’ve had some bad service from insurance companies with their clerical errors causing me issues that I prefer to speak to someone to make sure all the info is correct. The confused quitters don’t have staff you can speak to due to their cost cutting and shareholder pleasing attitudes. I’ll never purchase insurance with talking to a human being, thus confused website is poor”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 month ago

“Get your facts right I have not purchased car insurance from confused.com”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 month ago

“I did not purchase my car insurance with yoga . I have no problem with confuse .com”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 month ago

“I did not contact Confused.com. My husband did, and he is the owner and main diver of the car.”

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Posted 1 month ago

Hello Khalida, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews