“Best price for the product, fast shipping, good email notifications. Package arrived on time. Contents were not packaged well inside and were jumbled up and one of the lids was banged up.”
“Long story short, I purchased a pair of William semi brogue Oxfords in size 12.5 Mueseum Brown that were not stock, and it took longer than the quoted couple months lead time to get them in, and I wound up picking the Richard in Museum Oxblood instead. I'm absolutely not upset at all. I can only imagine how difficult it is to do small batch production of odd sized shoes, and getting in special leathers sourced across Europe. They communicated very well with me, and included some extras because of my wait. I was treated like a valued person, rather than like a number or a peon, like what has happened with some large companies. The shoes and belt are gorgeous. They're absolutely stunning, and I just love to stare at them and the fiddleback waist. It was well worth the wait, and they're an amazing shoe for the price. I WILL be purchasing something else in the future.”
“The shoes fits well and has great finish. The rubber sole needs more cushion to be competitive against other brands in same category. U also need to come up with city rubber or dianite soles on your leather shoes.”
“I think the website is good and customer service is responsive. The only "glitch" was that I'd failed to read the fine print about ordering a "size smaller." Why, precisely do you do this? If you should order a certain size, just label the shoe that way. An 8.5 should always fit an 8.5. AT LEAST PUT IT IN BOLD NEAR THE SIZE BOXES instead of at the bottom of the description (to which I may not have read).”
“Shoes look nice and seem to be well made. Time will tell. I was unable to retroactively apply a $50 rebate which would have been nice. First experience with Cobbler Union, waiting for reply about care for the shoes”
“I still haven’t received my black wholecut oxfords, but from the products I did receive I am satisfied, although I haven’t put the Francis shoes on yet. The one thing I was disappointed with is that my shoes didn’t have the brass nails on the toe cap of the sole like what was displayed in the picture. I would like to give more feedback after I wear the shoes.”
“Let's start with the not so bad. The boots (Winchester) have an instep on the low side, and the leather is a bit stiff. The good the style is very timeless and outside of the instep issue which will get better once they break in the fit is excellent for my feet, and the craftsmanship is rather good.”
“The products are high quality and orders are fulfilled in a reasonable amount of time. I understand there are some supply chain issues at the moment, so not everything can be shipped immediately.
I just have to say the only thing that could be improved is the way the orders are packed. I work in shipping, and I can see there is room for improvement.
Other than this, every other aspect of my transactions with Cobbler's Union has been wonderful.
Thank you.”
“Customer Services is (5/5) Overall Quality of the shoes are (4/5), mainly due to the soles. While they do look beautiful, rather than being real leather they are made of a material similar to cardboard (or at least that's what they seem to me). I am happy to see you using better soles like Vibram in some models but i think the best route for the more executive shoes would be to go with Rendenbach soles or soles of similar quality and brand recognition. Best of luck Daniel!”
“The order took longer to get here than was mentioned. Need to have a follow up if there going to any delays. The package was received without any damages.”
“The sneakers look great but, I wear an 8.5 shoe and ordered the half size up as the website suggested, and I'm not sure I needed a half size up. I'm thinking of exchanging.”
English