Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,232 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 12th September 2026

Denise Martin

Cleva UK & Ireland 5 star review on 23rd August 2026

Mr Robert Carleton

Cleva UK & Ireland 5 star review on 17th July 2026

Denise Martin

153

Anonymous

Anonymous // 01/01/2019

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“... ............”

Helpful Report

“No problem buying replacement battery from the web site. A speedy delivery and very straight forward to replace. Mower once again on the job.”

Helpful Report

“Easy to purchase.Product well packaged and prompt delivery.”

Helpful Report

“Mower arrived but will not charge after hours and hours. Hard to find a number for customer services so had to email them, they acknowledged our email but didn’t respond for several days. Now they want us to send photos or video of the issue, ie. it not a charging (???). Long-winded process, had the mower over a week and not been able to use it yet (or for the foreseeable). Very disappointing.”

Helpful Report

“Easy and fast , good job Cleva”

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“Very straightforward and quick delivery”

Helpful Report

“Machine currently unusable and customer service has not responded yet- beware”

Helpful Report

“Hi, I have not been able to start using it, I have put charged battery in place followed instruction about pressing the two buttons but it has failed to start. I have tried three times and it has failed to do anything. I will try once more over this weekend then if it does not work I will return it to you!”

Helpful Report

“Somewhat disappointed with customer service. I'd ordered the 34 cm but realised I could get the 37 cm for the same price. But customer service wouldn't do an exchange without the 34 cm mower being sent to me and then returned by me, thereby me having to spending return postage and the hassle of returning it. I'd have thought it would have been a simple matter to cancel my original order and replace it with a new order for the 37 cm.”

Helpful Report

“No problem with buying Or delivery very good”

Helpful Report

“Prompt delivery. Good communication.”

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“Turned up okay, battery faulty. No response from 'support', just a 'we're experiencing unprecedented demand' auto response.”

Helpful Report

“No problems, arrived on time undamaged.”

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“Order a part I needed and it was easy to find on the website and the order process and delivery was faultless.”

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“Easy buying experience although it did take some time to arrive”

Helpful Report

“After purchasing the vacuum cleaner it was delivered promptly and all the packaging is recyclable. Absolutely no problems unpacking and assembling.”

Helpful Report

“Ordered lawnmower blade & it was delivered a few days later. Very impressed. Thank you Cleva.”

Helpful Report

“Easy to order on line. Communications from Cleva on order and delivery very good. Discount code and sale price made it very good value. Delivery on time and communications from Courier very good. Product easy to assemble with instructions given. Still awaiting to use it.”