Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,738 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 7th June 2026

145

Anonymous

Anonymous // 01/01/2019

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“On the whole very good, although customer services could have been quicker to respond to a query I had (approx 5-6 days). Once they contacted me though my query was resolved promptly.”

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“Easy to follow website”

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“Very easy to order from you, it can sometimes be difficult when one is older”

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“I found Cleva very helpful to place the order which was delivered within 24 hours used the lawnmaster half a dozen times all good up to now”

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“Very happy with the service does exactly what I expected”

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“NAAAAAAAAAAH”

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“Ordered and arrived 2 days later Easy instruction”

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“so easy to order spares with exceptional delivery time”

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“Good service”

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“Excellent products, great delivery times and good communications.”

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“Filled in two forms with issues I have had with the units I bought - I AM STILL WAITING on a call back - a week on......,”

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“Delivery was fast and reliable”

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“Excellent service”

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“Extremely prompt service , ordered and arrived within 3 days .”

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“Excellent product and service.”

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“Straight forward and easy to use”

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“Quick and easy from start to delivery very happy with my goods and fabulous service thanks”

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“Brilliant product”

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“Site is easy to manoeuvre and service is very quick from ordering to receipt”

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“Previously used a Bosch 40cm corded mower which cut the grass well but had the nuisance of the corde getting wrapped around bushed. Bosch cordless were too expensive so started the search. Main selling points with the Cleval mower were 1)Price (10% off for direct purchase), 2) Pulp function, 3)Rear roller (which helps stability at the lawn edges). My 3 small lawns total 70 Sq mtrs. Wasn't sure whether to go for 1 or 2 battery deal. As there is no up front price advantage in the 2 battery deal, I went for one and could always purchase a second if needed. Delivery was quick, assembly pretty straight forward with both written and pictorial instructions (not quite sure if 12 pages of "Safety Information" were necessary along with lots of "Warnings" on every page). First use was OK, it takes a couple of seconds to start after squeezing the trigger,which briefly was a bit disconcerting (I failed to read that bit in the instructions). I cut the grass on No.4 setting. Mower did stop a few times and I'm not sure why. The battery was still good (indicator lights). I disconneted the battery and islolater, re-instered and we're off again (happened a couple of times. There's a need to keep a failt firm grip the plastic handle otherwise the motor does falter. This can be a little hard on the hand so maybe wearing gloves or tape up the handle. Total mowing time was around 35 minutes and still a little left in the battery. Recharing time was quite good as well. Second cut at No2. not as precise as my old Bosch and the stripped effect was OK but not as bold due I suppose to the lightness of the machine. Still had the issue of machine stopping (just once this time), perhaps the isolater works it's way loose. Used the pulper this time, took a few seconds to fit it but worked fine. Much better than just leaving the collection box lid open and getting showered with grass. Overall, after4 or 5 uses, I'm quite happy with the mower, kept the Bosch (perhaps for the first cut next year?).”

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Cleva UK & Ireland is rated 4.8 based on 6,738 reviews