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hampers.com Reviews

4.8 Rating 27,166 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,166 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no feed back from my friends as a Christmas gift. Sorry I cannot be more helpful”

Posted 4 months ago

Dear Barbara, Thank you for your review, it is much appreciated. We hope your friends enjoy their thoughtful gift, such a beautiful gesture, thank you for choosing us. Wishing you and all your loved ones a Merry Christmas 🎄🎅 Kindest regards, Nicole (Customer Care Manager)

Posted 4 months ago

“Quality produce, but everything is ten times smaller than the photos.”

Posted 4 months ago

Dear Anthony, Thank you for your review and feedback, it is much appreciated. We are pleased you noted that our items are of good quality. We take great pride in ensuring our hampers have great quality products in comparison to quantity. We do put the product sizes on each items description in the content section of the hamper listings so customers are aware of the size of each item. We understand that photo's can be misleading so we have tried to be as transparent as possible. We hope the hamper was thoroughly enjoyed and you have a wonderful Christmas :) Kind regards, Gemma (Customer care)

Posted 4 months ago

“They were lovely and my Nan will love it for Christmas just the tea for one needs a note that it goes off quickly from the cream and stuff I thought it’ll last till Christmas but it goes off earlier which is frustrating.”

Posted 4 months ago

Dear Hava, Thank you for taking the time to leave a review, we really appreciate your feedback. I am very sorry to hear that you ordered a cream tea hamper for Christmas as you thought it would last until then, I will raise this with our marketing team to update the wording on the listing. I have also reached out to you so we can rectify this situation for you. I look forward to your response. Kind regards, Gemma (Customer care)

Posted 4 months ago

“I cannot comment on the 4 Hampers I've purchased from you because they are gifts for Christmas a”

Posted 4 months ago

“The Christmas hamper was as described and lovely products too. The courier Evri, again, left the parcel 600 yards away in my carport, open to all, and it was soggy when I retrieved it with the card ruined. They said delivered with a signature. That did not happen. A great shame as the product is very good value.”

Posted 4 months ago

Dear Amanda, I am Nicole, the Customer Care Manager at Hampers.com. I want to express my sincerest apologies for the trouble you experienced with your delivery. Your feedback is important to us, and we appreciate your honesty. Our company is committed to making the necessary changes to improve our services. I have already brought your concerns to the attention of the carrier to prevent any future mishaps. In addition, we will be sending you a replacement hamper tomorrow, delivered by a different carrier, as a gesture of apology. Please don't hesitate to let me know if there is anything else I can do to assist you. Once again, I am sorry for the inconvenience caused. Kindest Regards Nicole (Customer Care Manager)

Posted 4 months ago

“It’s my second time to order from hampers.com but this year the hamper i ordered didnt come in a basket or box (which i didnt realise in the time of purchase- and when i asked for help was told this is by design!) which is quite odd as now i will need to go find a box that fits the contents of this hamper as i cant take it to the team in the ugly delivery box like that! So ended up doing more effort than what i was hoping to achieve by ordering this in the first place. Probably wont b buying again.”

Posted 4 months ago

Dear Yasmine, My name is Nicole, and I am the Customer Care Manager at Hampers.com. I am writing to express my sincere gratitude for your loyalty to our company. Your honest feedback is highly appreciated and valued by us. We are committed to making positive changes and improving our services. I understand that the packaging of the 'treat the team' hamper might have caused some confusion. Please note that the hamper is designed to be shared among a group of people, and thus, it is not packaged in a wicker or basket as these are usually meant for one or two people. However, I acknowledge that this may not have been made clear during the ordering process, and I have already informed our Product and marketing department. They will update the product description to ensure clear transparency. I have also sent you an email to discuss your review in more detail. Please feel free to reach out to me at any time. Thank you again for your continued support Kindest Regards Nicole (Customer Care Manager)

Posted 4 months ago

“Delivered quickly but no note through the door to alert the recipient. Therefore it stayed outside in heavy rain for hours.”

Posted 8 months ago

Dear Steve, Thanks for your review. I am so pleased the hamper was delivered quickly but sorry to hear the hamper was not received as quick. We send delivery pictures that the couriers provide us with, so you can notify the recipients if needed. Unfortunately since covid its very rare couriers leave notes through the door anymore, its mainly done online. we hope the hamper was very much enjoyed! Kind regards Hannah Customer care

Posted 8 months ago

“Great range of hampers and really easy to order - however when advertised as next day delivery I thought it would arrive during the day. it ended up arriving between 6pm and 7pm when the person it was gifted to could have been out - it would have been better to have that info before we ordered.”

Posted 8 months ago

Dear Charlotte, Thanks for your review and feedback! Unfortunately we cant control the time of the deliveries as it depends on the drivers route of the day and all of the other parcels he is delivering aswell. We do hope the hamper was well received! Kind regards Hannah Customer care

Posted 8 months ago

“Nice selection of "goodies" BUT less than 2 weeks "use by date" on two items. Somewhat disappointing”

Posted 10 months ago

Dear Graham, Thank you for your feedback Hampers.com have become 100% carbon neutral and since this, our warehouse is really trying to knuckle down on food wastage. On occasions there may be times where some contents have a lower shelf life than normal, this will always be 2 weeks or more though. I am pleased to hear you liked the selection of goodies! Kind regards Hannah Customer care

Posted 10 months ago

“I was not happy at all because I paid extra money for it to be delivered on my daughter- in laws birthday at the end of the month but it was delivered far too early. I don't know about the contents as she has not opened it yet”

Posted 10 months ago

Dear Carole, I am sorry to hear about this. Im going to reach out to you today regarding this as I have had a look at the order and can see you ordered it for delivery on 23/05/23 in which it was delivered on the requested date. Kind regards Hannah Customer care

Posted 10 months ago

“The hampers are nice but delivery is always a problem. We’ve sent 3 hampers (different dates) and there has been a problem with the delivery of every single one. This meant the cheese had been out of the fridge for 3 days and clotted cream was 2 days out for delivery and was left in the sun by the delivery driver. I’m giving up with sending this type of hamper. They are a nice idea but for food hygiene reasons, there are too many risks.”

Posted 1 year ago

Dear Rachel, We are so sorry to hear this. I am going to investigate this today and reach out to you to discuss further. Kind regards Hannah Customer care

Posted 1 year ago

“Quite expensive, box came in mostly broken.”

Posted 1 year ago

Dear Kimberley, Thank you so much for your review of the hamper you received, we are incredibly sorry that the box had arrived broken and whilst we take every care to make sure the hampers arrive in pristine condition we do need to take note of this and report to our courier service. All our hampers are checked and quality checked prior to be packaged and dispatched, please be sure I will be investigating this internally and making the necessary steps needed to prevent this from happening in the future. Whilst I understand we missed the golden moment on this occasion I really do hope you will trust us again in the future. Kind regards, Todd Hampers.com

Posted 1 year ago

“I organised a hamper from Australia for my Son in the UK. for Christmas Was very pleased with service it arrived in time so they what was great. Would use this company again.”

Posted 1 year ago

Hi Gillian, Thank you so much for your positive feedback on hampers.com! We put our customers first and try to create an enjoyable online shopping experience. We value our customer feedback and are glad to hear that you had a positive experience. We strive to make all of our customers happy and we're glad to hear that you were satisfied with your order. We hope you enjoy your purchase and if you ever need help or have any questions, please don't hesitate to contact us. Thanks again for your feedback! Best Regards, Todd Hampers.com

Posted 1 year ago

“Hamper was delivered 4 days late. So the cream was out of date. Company offered to send out more cream.”

Posted 1 year ago

Good afternoon Paul, We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback considering the delay in receiving your hamper. I sincerely hope the delay and the need to send out further cream ruin the gifting experience we always strive to achieve Thank you again for taking the time to write your review, Kind regards, Todd Hampers.com

Posted 1 year ago

“Delighted with the content and presentation of the hamper. Was upset that I had logged on to the web page that not to late for Xmas delivery. It was only at the end when paying I discovered that delivery would happen after Xmas.”

Posted 1 year ago

Hi Michael! Thank you for the feedback about your purchase with us! We strive to ensure our customers have a great shopping experience, and we appreciate your positive words. We are always looking for ways to make our customers happy and provide them with the best service possible. We take customer satisfaction seriously and value your input, so we really appreciate your comments. If you ever need any help, please don't hesitate to reach out to us and we will do our best to resolve any issues as quickly as possible. Kind regards, Todd Hampers.com

Posted 1 year ago

“Not the quickest response but the hamper did arrive in the end!”

Posted 1 year ago

Dear Alan, Thank you for your feedback, Whilst we acknowledge the delay at the hamper arriving with you you have still given us a positive response which we thoroughly appreciate given the circumstances, We sincerely hope you will shop with us again in the future, Kind regards, Todd Hampers.com

Posted 1 year ago

“I was a recipient of the hamper but felt that it had too many sweet things. Could have had some savoury biscuits, cheese straws etc but I guess it was colleague's choice. Received some good support from the accounts team which was good. Also liked that the hamper came in cardboard which I could re-cycle.”

Posted 1 year ago

Thank you valued customer for the feedback on your hamper! We are glad you had a great experience and that you appreciate our quick delivery times and the wide variety of items we offer, we do work hard to make sure all our products in each hamper compliment each other and your feedback is incredibly important to us! Thanks again for your review - it means a lot to us! Regards, Todd Hampers.com

Posted 1 year ago

“I live in New Zealand and sent the hamper to my brother so ask him. Bill Gibson.”

Posted 1 year ago

Hi Vivienne, Thank you for your feedback, whilst I note that you have sent your gift from New Zealand, thank you for choosing us to send your gifting moment. Please don't hesitate to reach out to us if you need help with anything in the future. Thanks again. Regards, Todd Hampers.com

Posted 1 year ago

“Managed to speak to a helpful person in customer service to resolve my issue”

Posted 1 year ago

Good evening Roxana, Thank you for coming back to us and amending your review, we really appreciate the feedback and the time taken to amend this. The feedback you have provided will be reviewed and implemented when neccessary. Kind regards, Hampers.com

Posted 1 year ago

“The delivery was not very good but the hamper was delightful”

Posted 1 year ago

Dear Doreen, Thank you for leaving us a review. I'm so sorry to hear the issues experienced with delivery. Please feel free to reach out to help@hampers.com to discuss this. Despite of the delivery, we hope the recipient enjoys the hamper! We hope you have a lovely Christmas! Kind regards, Ella Customer care

Posted 1 year ago

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hampers.com is rated 4.8 based on 27,166 reviews