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Claudio Lugli Reviews

4.8 Rating 2,315 Reviews

94 %

of reviewers recommend Claudio Lugli

Company Reviews

Product Reviews

4.8

Based on 2,315 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 3rd March 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 11th February 2024

Claudio Lugli 5 star review on 29th November 2023

Rachel Whiteside

Claudio Lugli 5 star review on 14th November 2023

Claudio Lugli 5 star review on 29th October 2023

Claudio Lugli 5 star review on 29th October 2023

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a great shirt, came on time, XL size, when I tried it on it was a large at the very best, ordered a replacement for next day delivery and it didn't come so I cancelled order, beautiful shirts though, my mate bought the XL from me, he is usually a medium to large from and it fitted him perfect”

Posted 1 year ago

“Shirts are good and service very prompt. Had to return shirts (at my expense) as they are the wrong size. Size guide describes mens shirts in (M) as 40 - 42 inch Chest but the actual shirts are 39 - 40. Size guide needs correcting then the problem goes away”

Posted 1 year ago

“Not what I expected from this brand.”

Posted 1 year ago

“Good shirts but divide size by two to get correct size”

Posted 1 year ago

“Love the shirts - great designs. However they charge a lot for returns. Most other online retailers do not do this. Also very disappointed with the severe shrinkage on the plain colour shirts despite following the washing and care directions card to the letter.”

Posted 2 years ago

“I ordered a size 44 UK Fitted Jacket in Navy with Purple Piping.Jacket arrived,very nice looking, tried it on ,couldnt even bend my arms to turn the collar down ! Sleeves half way up my arms and didnt even try to do it up ! Id say the Jacket was more 38-40 if that ! Very disappointed with it and sent it straight back for a refund !”

Posted 2 years ago

“Sizes are on the small side, im normally an XXL and i brought a 3XL and its too tight on teh arms”

Posted 2 years ago

“The quality of some shirts are different than others after one or two washes.”

Posted 2 years ago

“Confusing that web orders for vouchers ask for an email and then at the point of sale tell you that your voucher will be arriving by dpd post to buyer's home address.”

Posted 2 years ago

“Shirts are amazing.. delivery drivers are TERRIBLE!”

Posted 2 years ago

“Disappointed that you haven’t responded to my written complaint sent to your enquires email address. It wasn’t about the shirt I purchased which was actually a present for a friend on this occasion. If it had been for me I wouldn’t have bought it because of the postage charge of £16 to the Isle of Man. You need to find a more competitive provider. Additionally, your website says free postage for orders over £150 which isn’t the case for the IoM so you need to change that. I appreciate it might be a small market but as a point of principle, even as a fan of your shirts, I won’t buy anymore until this position changes.”

Posted 2 years ago

“ALTHOUGH THE B PRODUCT IS SATISFACTORY, THE COST OF DELIVERY, WHICH IS NOT NEXT DAY MAKES ME HESITANT OF USING YOU AGAIN. I WILL RECORSSE TO USING SUPPLIERS THAT OFFER HEXT DAY FREE DELIVERY ALAN TOMKINSON”

Posted 2 years ago

“The item I ordered was too small so it had to be returned and there was no other size available to exchange, although I was refunded for the purchase swiftly I am still out of pocket by £13 as delivery was £6 and it cost £7 to return the item, most other companies offer free returns ??”

Posted 2 years ago

“Unfortunately my order was sent out in the wrong size. It was agreed after a phone call that the new one would be delivered yesterday and the other shirt picked up. After waiting in all day neither happened. The new one is due to be delivered today and I’ve rearranged for the original one to be picked up tomorrow as the time slot for today was so vague! Not particularly impressed with the service although the shirts are lovely.”

Posted 2 years ago

“Have purchased items before. Great service and timely delivery. However for my latest purchase I have had to return the shirt as the online picture did not give as true a representation of the shirt colouring that was delivered. I have however opted for the e credit with Claudio Lugli as I am confident I can replace this with a another shirt.”

Posted 3 years ago

“disappointed in the time C/L took for delivery. And actually CHARGED! for the inconvenience. Other C/L Suppliers deliver NEXT DAY. and offer free delivery. I definately won't use them again. ALAN TOMKINSON”

Posted 3 years ago

“I love the suit jackets I have received but I’m still waiting on a jacket that I bought that hasn’t been shipped out and it’s been almost a month.”

Posted 3 years ago

“The quality of the products is excellent. However the delivery service they use, DX Delivery, is truly appalling. I can only suggest you allow plenty of time for your item to arrive to avoid disappointment.”

Posted 3 years ago

“It is a hard review to write. The items I ordered from Claudio Lugli were superb, can not fault them at all and would give 5 stars for those. However, I have to drop them 2 stars for the delivery. The cheapest option is £6 but you can balance that out with it being next day, except in my case that did not happen, it took a week for the goods to arrive. For five working days I received texts and emails from the delivery company (DX Express) stating the goods would come that day and they did not, I contacted their customer service and was constantly told that the goods were coming that day. When I first contacted the customer service at Claudio on the phone the lady told me that they had, had a few complaints about that delivery company and to call back the next day if I still had not had the items. When the goods came the delivery driver was very nice but 5 working days at that cost when meant to be next day is not acceptable. I did receive a call from the customer service at Claudio the day after the goods had arrived in response to an email I had sent. They were very nice and very apologetic and have added the delivery cost to my account for a future order. Whilst I know this is an unusal time and whilst I appreciate that it was not Claudio Lugli themselves that caused the issue I can not say I was happy with the overall service. I would place an order again based on the quality of the goods, however I have no current plans to do so all the time they are using that delivery service (even though I in affect have a 'free' deliviery to use) as I can not face going through that again. Perhaps I was simply unlucky and perhaps it will never happen again but as a first purchaser unfortunatly it was not a good enough experience to make me re buy right now, which is a shame because Christmas is coming and my husband always comments on the shirts Scott Nichols wears.”

Posted 3 years ago

“Quality of products is excellent, as is the delivery. However, take great care in ordering as their sizes beaf no resemblance to other manufacturers. Their 4XL shirts are MUCH smaller than 3XL from other, much cheaper, manufacturers. If you want a loose, comfortable fit, you probably need to go up 2 sizes from your nogmal size.”

Posted 3 years ago

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Claudio Lugli is rated 4.8 based on 2,315 reviews