Claudio Lugli Reviews

Name: Claudio Lugli
Address: UNIT 17, 400 NORTH CIRCULAR BUSINESS PARK, GREAT CENTRAL WAY, London, London Borough of Brent
Rating: 4.76

4.8 Rating 2,789 Reviews

94 %

of reviewers recommend Claudio Lugli

4.8

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 1st June 2025

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having previously - 2 years ago - purchased 2 shirts, I this time ordered 3 more exactly the same size. They came out smaller than the ones that I had previously. I then ordered an XXL and they were too big. I spoke to customer service person and was told that I had to allow for a certain amount of difference. He told me best to send everything back! No offer of paying for return postage or even a hint of an apology. For a premium brand I would have expected a little more. It reminds me of a quote from a rather famous film, Pretty Woman, "big mistake, huge". The jacket that I received, the lapels were folded down so far that they covered the buttons and you couldn't do it up without the lapels deforming. I would have expected some quality control. This should not have been sent out. I love the brand, but on this occasion, I have been disappointed.”

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Posted 1 year ago

“Arrived nice and quick, a great shirt lovely detail however, sizing is soooooo off, around 2 sizes smaller than what it should be”

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Posted 2 years ago

“The shirt was beautifully made but it was massively undersized. I normally order a 3XL but I placed an order for a 4XL shirt which was way too tight, I think I needed a 6XL. As I had to pay over £7 to return the shirt on top of the £6-7 delivery fee to get the shirt I was not in a hurry to order the larger size to see if it fitted. The shirts are expensive so why not have free returns? I would have been happy to try the larger size if this was done. I was hoping to order many more shirts as I love their designs but this has put me off buying Claudio Lugli.”

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Posted 2 years ago

“Shirts have always been great, it's the only reason i buy from here. Over the years I feel the quality of art standards has dropped. In terms of service, nothing really shouts out to say that Claudio Lugli makes you feel appreciated as a customer. For example no follow-up customer emails and zero boxing experience on delivery. Lackluster appreciation of the customer, so in today's standards i'd describe as needs improvement!”

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Posted 2 years ago

“Disappointing Customer Service 🙁 I’ve been buying Claudio Lugli shirts myself and have received many as birthday presents since 2015 when I saw the stand at Silverstone. Love the designs, quality and speed of delivery. What I love about the shirts is they always get commented on when I’m out and about. However, a recent order that I received in Jan 23 was the first one I’ve had an issue with. I always wash at 30 degrees as instructed and leave on a hangar to dry. On ironing and putting the shirt on I noticed that I’d either put a lot of weight on or the shirt had shrunk considerably, making it unwearable. I tried on another Lugli and I was pleased it wasn’t me it had shrunk. I reached out to customer services with a nice polite email saying how much I liked the product but I was disappointed. I was hoping for a positive response but I received a very impersonal reply ( apart from Hi Nick ) Basically it was a how to wash guide. I felt very disappointed at the attitude of the customer service department. As a business owner myself I know that response like that would annoy my customers. In the last 10 years I’ve had an issue with 1 other well known shirt manufacturer and the customer service was a world apart ! Like I said I love the brand and I’ve reordered again as I loved the shirt but unfortunately I only wore it once ! Hopefully it was a one off snd it doesn’t happen again. Regards Nick”

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Posted 2 years ago

“Always enjoy buying these products, incredibly disappointed this time with the delivery that has still not arrived despite being promised in time for Christmas - cost me additional presents that I had to go out and get to account for Claudio Luglis inefficiencies”

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Posted 2 years ago

“The shirt was very good quality and looked good. However the size guide was very inaccurate. I am 45" chest. I ordered XL, 45"-47". The shirt I received failed to meet at the front to allow me to fasten the buttons by some 4 or 5 inches. I would guess it was 40" chest at best. They have refunded the purchase price promptly. This means that I am £13.50 out of pocket. The original £8 delivery charge and the £5.50 I had to pay to return it. I have no confidence in Claudio Lugli being able to provide a shirt that fits which is a shame because I love some of their designs.”

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Posted 2 years ago

“I HAVE COMPLAINED ABOUT COST OF DELIVERY BUT THE LAST 2 ORDERS DIDNT COME ON TIME SO I BELEAVE THAT I SHOULD BE REFUNDED DELIVERY”

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Posted 2 years ago

“Claudio Lugli use to produce bold and inspirational prints for their shirts, both long and short-sleeved. I remember one print they did of Michelangelo's painting of the Sistine Chapel ceiling, amongst many. Unfortunately, they have rather moved away from those types of prints and increasingly use rather boring and repetitive designs”

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Posted 2 years ago

“i found your sizing was way off,had 3 attempts at getting a leather jacket right.very good quality and the shirt was good as well,but that took 2 attempts”

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Posted 2 years ago

“Two shirts arrived within 24 hours which is fantastic. Both shirts were supposedly the same size, BUT, it was obvious with the naked eye that the black shirt was far smaller than the white one (XL) AND the collar was badly marked. Not what I expect from a 390 shirt! I always order at least on size larger from CL as all their stuff comes up smaller than you think. Do you use tiny people as your models?”

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Posted 2 years ago

“Really prompt delivery but totally the wrong shirt! No contact from supplier or apology. Bought shirt for an event at the weekend but unfortunately it wasn’t to be.”

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Posted 2 years ago

“Ordered a great shirt, came on time, XL size, when I tried it on it was a large at the very best, ordered a replacement for next day delivery and it didn't come so I cancelled order, beautiful shirts though, my mate bought the XL from me, he is usually a medium to large from and it fitted him perfect”

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Posted 3 years ago

“Shirts are good and service very prompt. Had to return shirts (at my expense) as they are the wrong size. Size guide describes mens shirts in (M) as 40 - 42 inch Chest but the actual shirts are 39 - 40. Size guide needs correcting then the problem goes away”

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Posted 3 years ago

“Not what I expected from this brand.”

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Posted 3 years ago

“Good shirts but divide size by two to get correct size”

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Posted 3 years ago

“Love the shirts - great designs. However they charge a lot for returns. Most other online retailers do not do this. Also very disappointed with the severe shrinkage on the plain colour shirts despite following the washing and care directions card to the letter.”

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Posted 3 years ago

“I ordered a size 44 UK Fitted Jacket in Navy with Purple Piping.Jacket arrived,very nice looking, tried it on ,couldnt even bend my arms to turn the collar down ! Sleeves half way up my arms and didnt even try to do it up ! Id say the Jacket was more 38-40 if that ! Very disappointed with it and sent it straight back for a refund !”

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Posted 3 years ago

“Sizes are on the small side, im normally an XXL and i brought a 3XL and its too tight on teh arms”

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Posted 3 years ago

“The quality of some shirts are different than others after one or two washes.”

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Posted 3 years ago

Claudio Lugli is rated 4.8 based on 2,789 reviews