Claudio Lugli Reviews

Name: Claudio Lugli
Address: UNIT 17, 400 NORTH CIRCULAR BUSINESS PARK, GREAT CENTRAL WAY, London, London Borough of Brent
Rating: 4.76

4.8 Rating 2,789 Reviews

94 %

of reviewers recommend Claudio Lugli

4.8

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Claudio Lugli 5 star review on 1st June 2025

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic shirts as ever love them... However if you have a voucher as a gift i.e paid £50 for it you then cant use any discount codes?? Because system wont allow this.. Totally wrong way to do business I can appreciate it if voucher was cheaper to purchase!”

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Posted 5 years ago

“I am disappointed that a promotion advertised on Facebook for 20% off was not honoured. I contacted Customer services and they promised to respond but didnt. I dont think this is very good service for a first time customer. I dont plan to come back!”

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Posted 5 years ago

“Two of the five items I have ordered have come in the wrong colour. These were birthday presents so very disappointing to open the box and find the wrong items inside I have rang to report this and been told I would be called back after a check had been done to see if the correct items were in stock. I am still waiting for the phone call back. I will be sending the other items back in the post and hopefully I will get the over £100 credit that will be due. Have used this company many times before so don't know why it has gone so wrong this time.”

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Posted 5 years ago

“I received 2 shirts, hand washed on receipt and both shirts have issues with puckering of the stitching on all of the seams, disappointed with the quality of these shirts, given the price. I have another shirt from yourselves bought a while ago which has been excellent, hence this purchase”

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Posted 5 years ago

“Great shirts, but disappointing to find buttons missing from both shirts I ordered, and so far no response from Claudio Lugli.”

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Posted 5 years ago

“1 , discounts not applied when vouchers used , 2, bad review taken off website , naughty, if its broke , fix it , Don’t sweep it under the carpet . If I ran my business this way I would not be in it for long 😡”

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Posted 6 years ago

“Very disappointed in new arrivals, was looking forward to a new spring collection, but does nothing for me , sorry 👎”

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Posted 6 years ago

We have not yet released our Spring Collection or Spring e-commerce campaign, it will be launched in February in anticipation for Spring which begins at the end of March.

Posted 6 years ago

“Shirt is lovely but couldn’t see a gift option at checkout. Shirts arrive in a big bag with Lugli plastered on it (which typically arrived while I was out) so other half knows his Christmas present now 🙄 I did contact them about this to suggest making a change but have been ignored.”

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Posted 6 years ago

“I put in an order for a Kate solid button up & a jacket. Jacket is great, quality and fit I love. However, I was sent the wrong shirt from what I had ordered. I immediately sent an email that they sent the wrong shirt, I had no response for 3 business days, I then proceeded to call and they said they would ship out and all I had to do was mail back the other shirt. The next day I received an email that they would not ship correct shirt until I sent back the other one, no issue for me, as long as they were willing to credit me shipping charges or send me a prepaid shipper. I wrote this in an email to them 2 days ago, I still have 0 response from company. It has been one week and the communication/customer service has been pretty abysmal. I am just looking for them to credit me or pre-pay to ship shirt back as it was their mistake but seems customer service is not number one here. Very very slow communication. I do have to say quality on these products is fantastic, but due to the customer service I had to leave this poor rating.”

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Posted 6 years ago

“The shirt I bought looks nice on. But I found it creased very easy. Are they different clothes used for some shirts.? When I saw some shirts in Hoopers of Harrogate they seemed different to the one o bought from you.”

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Posted 6 years ago

Claudio Lugli is rated 4.8 based on 2,789 reviews