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Chococo Reviews

4.8 Rating 7,762 Reviews

94 %

of reviewers recommend Chococo

Company Reviews

Product Reviews

4.8

Based on 7,762 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 7th April 2024

Chococo 5 star review on 2nd April 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 2nd December 2023

Chococo 5 star review on 22nd October 2023

Chococo 5 star review on 15th October 2023

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chocolates are lovely, Royal Mail insistance that someone can acceot the parcel makes convenient delivery hopeless”

Posted 2 years ago

Thanks for loving our chocolates, but sorry to hear you had problems with your delivery. We use Royal Mail tracked delivery service so they generally require a signature, but will leave parcels in a designated pre-determined safeplace or with neighbours too. We wouldn't want our lovely chocolate to just be abandoned, but know sometimes Royal Mail don't get it right, so sorry for your frustration.

Posted 2 years ago

“I had the 16 chocolate Mother's Day box and was very disappointed at the variety. I had 3 of one flavour and 2 of all of the others bar one. I regularly buy Chococo chocolate for myself and family members and have done for several years as it is normally very good. Very disappointed with this "selection".”

Posted 2 years ago

So sorry you were disappointed with the Mother's Day selection. The boxes of 16 were made up to a planned template which included six duplicated flavours, but if we were short of any at the time of making up the boxes, some would have been substituted for other chocolates available at the time. At busy periods like Mother's Day we do our very best to keep up with demand, but we are only able to work with the chocolates we have at the time when we receive last minute orders.

Posted 2 years ago

“I was very disappointed as I paid extra for this to be delivered on 14th Feb as indicated on your website and it arrived on the 12th. The package was left outside in the pooring rain and the box and wrapping were all very wet.”

Posted 2 years ago

I am sorry that your parcel arrived early and a real shame that the local post person left it outside. We sent all valentines orders out on the Friday as we cannot count a Saturday as a confirmed delivery date, but Royal Mail were able to delivery to you on the Saturday, this is why you had a early delivery, we would of excepted it to arrive on the Monday.

Posted 2 years ago

“I ordered a chocolate lobster and chocolate heart for my Husband for Valentine's Day. Unfortunately when I opened the package the heart was broken in several places spoiling the hand written message that was on it. This is the second order I have had from Chococo that has been delivered either broken or melted and spoiled. For this reason I wouldn't order again. The items were just placed in a cardboard box and wrapped in other bits of paper wrapping. I am aware this is the environmentally friendly option but it no way protects fragile items like chocolate from being damaged in the post.”

Posted 2 years ago

Oh no, we're really sorry that your heart arrived broken - nobody wants a broken heart, especially for Valentine's Day. If only you had let us know as soon as the item arrived, we could have replaced it in time for Valentine's Day. Whilst we take every care to pack everything so it does not damage in transit, sometimes we can't help how it is transported with Royal Mail. We care passionately about chocolate, our customers and the planet, so we will always do our best for all of them, but we can only put things right if we're told when things go wrong.

Posted 2 years ago

“I bought these for myself as a treat (!) as I'd seen them recommended in The Times. I paid £25 for the box of 25 chocolates and my biggest issue is the price. I thought the chocolates were all nice - not delicious but nice. If I'd paid £10, I'd have felt it was about right for the quality/taste of the product. For £25 I expected something excellent and, although I wish I could say different, I was (very) underwhelmed.”

Posted 2 years ago

Thank you for your feedback and sorry that you found our chocolates disappointing. At the end of the day, it is all down to personal taste, and even Chococo can't win everyone over.

Posted 2 years ago

“Pleased with product which arrived in good time and of excellent quality. BUT I am very unhappy that my e-mail address has been forwarded to a review site without my consent and potentially in contravention of the gdpr.”

Posted 2 years ago

We're so pleased you like our chocolate and our service. Sorry that you're unhappy about your email address being forwarded to this review site. It is clearly stated in our privacy policy that when you place an order online with us your email address, name and order details are shared with Reviews.co.uk for purposes of sending out customer satisfaction review emails.

Posted 2 years ago

“I was so sad with the feedback regarding the box of chocolates I recently purchased for a friend of mines birthday. I asked what they thought of them and they said the dark chocolate was so strong it wiped out almost all of the flavours in the box. They cost me a lot of money with postage and I dare say I wont be purchasing from you again. Such a let down, yet they looked very nice. I cant afford to make that mistake again...sorry!!”

Posted 2 years ago

Sorry to read this review and of course, we are happy to take on any feedback good or not so good. We have already sent your comments to the making team.

Posted 2 years ago

“Fairly disappointing to be sent a booklet showing what you could have received in your selection but didn’t. The packaging is rubbish. It’s near on impossible to navigate dislodging a chocolate from its deep enclosure without the assistance of a toothpick or knife or brute force. Once retrieved the chocolates are of another level. I’m not sure if that’s in a good way though. Mostly dark and bitter. These are serious chocolates. They mean business. Not the kind you’d want more than two of too quickly and that’s the so close but no cigar bit.”

Posted 2 years ago

Oh dear! We do explain on our menus that it lists all our current flavours, so shows more than we can fit in your box. Winter 2021 had 44 different chocolates - hard to fit into a box of 24! Flavours are rotated regularly so chocolates are always fresh and so boxes can continually be exciting and different, even if you have them regularly. We also suggest on our menu that if you have any difficulty extracting our chocolates, you can lift out the cardboard grid dividers. Our packaging is plastic-free, planet-friendly and recyclable; we'd rather it wasn't rubbish. And we don't mind our chocolates being called serious, although our many Chococo fans might consider them more fun, creative and adventurous. But it is all a matter of taste at the end of the day.

Posted 2 years ago

“The chocolate covered Turkish delight was lovely, and a great size but only 6 pieces? The box of chocolates was truly revolting (sorry), three different people tried them and after the third choc each was as bad as the first, they were thrown away. The flavours were unfortunately awful.”

Posted 2 years ago

We're really pleased you enjoyed our chocolate covered Turkish delight, but it's a shame that the non-alcoholic festive chocolates didn't go down so well. We guess it's all a matter of taste and you can't win them all.

Posted 2 years ago

“I ordered a chocolate orangutan for my brother for Christmas, but he opened it to find a chocolate duck!”

Posted 2 years ago

Oh no! We're so sorry to hear about the mix-up. It's such a shame you didn't contact us to let us know and we could have rectified it. We're sorry for any disappointment, but we can only correct mistakes if you let us know about them.

Posted 2 years ago

“It did not state the use by date at the time of ordering. I had no idea they needed to be used so quickly by which time the birthday present had time passed. Very disappointing”

Posted 2 years ago

Sorry that this was not clear to you when ordering, we always have a use-by date on an image of the picture, with the date that current chocolates will have to be had by. Apologies if this was missed.

Posted 2 years ago

“If only the Post office hadn’t stolen my biscuit cake 😩.. never got to try it . But your response was prompt- awaiting a refund”

Posted 2 years ago

Oh no, you posted your review too soon! We're sorry that Royal Mail held your Biscuit Log Cake hostage and missed the planned delivery date, but thankfully it arrived eventually, so you got to have your cake and eat it too!

Posted 2 years ago

“VERY Disappointed with milk chocolate box 2 of each and mostly nuts shame you can't ask for chocolates without nuts”

Posted 2 years ago

Very sorry to hear you were disappointed with your fresh selection box, but as Katharine explained when you emailed, we do offer a Fresh No Nuts Selection Box, so it's a shame you didn't spot it when you placed your order.

Posted 2 years ago

“Faulty product and no real help when I fed back.”

Posted 2 years ago

Sorry you were unhappy with our response

Posted 2 years ago

“The chocolate was lovely but the flavour combinations of the summer collection weren't appetising. The lemon was lovely but the others weren't pleasant I'm afraid”

Posted 2 years ago

“I order three easter eggs for delivery with personalised notes. I was very pleased with the chocolate and quality. However, I was disappointed that two out of three gifts were posted without gift notes. This was very disspointing as my gifts turned up for my nephews and future in laws without them knowing it was from me! I was a loyal Hotel Chocolate customer and the lack of notes makes me consider going back to them over this independent business. Hopefully the custmer service gesture to makeup for the lack of gift notes will stop any contemplation I feel about my future orders.”

Posted 3 years ago

“Unfortunately my order was incomplete and I only received one egg (which is, as yet, untried). On a positive note, the company readily acknowledged their error when I raised the matter and as they were, by this time, out of stock of Easter eggs promptly refunded the total payment. I would like to try to use this company again in the future.”

Posted 3 years ago

“Chocolate tastes amazing, but egg was completely destroyed in shipping. Packaging completely inappropriate, just some scrunched paper.”

Posted 3 years ago

“Did have a problem actually. Full order did not arrive. 1 item was supposed to be sent on but again never arrived. Waiting for a refund”

Posted 3 years ago

“I paid extra for thisbirthday present to be delivered on a certain date. It wasnt.”

Posted 3 years ago

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Chococo is rated 4.8 based on 7,762 reviews