I ordered a chocolate lobster and chocolate heart for my Husband for Valentine's Day. Unfortunately when I opened the package the heart was broken in several places spoiling the hand written message that was on it. This is the second order I have had from Chococo that has been delivered either broken or melted and spoiled. For this reason I wouldn't order again. The items were just placed in a cardboard box and wrapped in other bits of paper wrapping. I am aware this is the environmentally friendly option but it no way protects fragile items like chocolate from being damaged in the post.