Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,599 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In November 2022 my husband purchased three rings for myself, our daughter and daughter in law, with money he received as part of an inheritance from his mother. At the time of purchase I wrote a 5 star review on the customer service we received, which was at the time excellent. However, I now find myself writing another review, this time only 1 star, the reason being that my daughter’s diamond ring lost 4 of the diamonds a few months ago. As said daughter lives in Cornwall, she took the ring to a local reputable jewellers to ask if they could replace the diamonds. The jeweller said he would send the ring to their workshop for an estimate, when she returned for their result, he said he was sorry to have to inform her that the ring was very poorly made and therefore could not be repaired, but would have to be remade as the claws holding the diamonds in place were inadequate. My daughter asked if there was any way she could have damaged the ring herself and was told that this was not possible as it wasn’t damage causing the problem, but poor manufacture of the ring in the first place. He suggested she return the ring to Chisholm Hunter, together with a covering letter he was prepared to supply explaining just what was wrong with the ring. I emailed Chisholm to explain what had happened, I have to say the rather curt reply I received wasn’t what I expected from a reputable company. Firstly it sounded like they hadn’t understood a word I had written and secondly i had the impression that English wasn’t the writers first language, as it was very badly written in my opinion. They suggested returning the ring, but would not accept a third party’s opinion, which I suppose is fair enough. My daughter returned the ring, and offered to send photos of the ring from the day she received it and after the stones had fallen out, which clearly showed on the first photo that the claws weren’t adequate. However, the final reply she had from Chisholm suggested their workshop said that the ring had been badly damaged with the result that the stones had dropped out, but offered to repair it for £500. We told our daughter to have her ring returned and we would pay her local jeweller to remake the ring if they were prepared to do so, we were certainly not putting any more business their way, and will not now be recommending Chisholm Hunter to anyone in the future.”

Helpful Report

Posted 10 months ago

“I've only used Chisholm Hunter once and the service was fantastic. I would thoroughly recommend them”

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Posted 10 months ago

“We collected an online order from the Bluewater brach. We had a long list of questions regarding the sizing of the watch that we ordered. The team was professional, knowledgeable, friendly and remained very patient dealing with our queries. The watch is stunning and the overall service was excellent. Highly recommended jeweller.”

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Posted 10 months ago

“Very Happy with the purchase. Product came with well packaged.”

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Posted 10 months ago

“Fabulous jewellers. Have bought a couple of pieces for special presents for my daughter and certainly not disappointed. Send rapidly and securely. Will highly recommend for 5* service.”

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Posted 10 months ago

“Great choice great price quick delivery kept informed all the way will use again”

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Posted 10 months ago

“Great whatch, great price, recommended”

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Posted 10 months ago

“Simply Perfect”

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Posted 10 months ago

“Magic worth there weight in Gold”

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Posted 10 months ago

“Excellent quality and very reasonsbly priced👍”

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Posted 10 months ago

“Good service”

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Posted 10 months ago

“Bought a pair of diamond earrings from Evelyn at silverburn 16 store. Evelyn was very friendly and professional . My experience was excellent.”

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Posted 10 months ago

“Product arrived on time and was everything promised, simple and straitforward transaction”

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Posted 10 months ago

“Visited the dundee store to look for a smart watch where I was helped by Aimee where she helped me pick out exactly what I was looking for with great costumer service.”

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Posted 10 months ago

“Regular updates and swift delivery. Impressive packaging with attention to details and a personal note.”

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Posted 10 months ago

“Good website, trustful company, fast delivery.”

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Posted 10 months ago

“Really happy with the price and customer service. Thank you”

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Posted 10 months ago

“Great service. Excellent value.”

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Posted 10 months ago

“Easy to order online Quick delivery Fabulous Watch Would recommend . Very pleased.”

Chisholm Hunter 5 star review on 14th June 2024

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Posted 10 months ago

“Good service .”

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Posted 10 months ago

Chisholm Hunter is rated 4.5 based on 3,599 reviews