First they were sent the wrong gold ring , they contacted me and I agreed to except it instead of waiting another 6 weeks I was sent pictures of it ,I did say it looked a bit big as it was pictured on a ring sizer, I was told that when the ashes were put in , it would be the size I wanted !! ( really ) when it arrive they put the wrong name on the certificate spoke to them again they apologised and said they would send another one with the right name meanwhile I've had my ring that is too big sized at a jeweller's its half a size bigger than I ordered ,but also mentioned I still hadn't had the new certificate that was promised,so back it goes to be made smaller strange they don't even a half size ,can't say I had a good experience with this company especially when you've just lost the love of you life I feel that everything that could have gone wrong did !!