Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely delighted with the silver ring you made for me, it’s a perfect tribute to my dear brother and I will always treasure it, thank you so much”

Helpful Report

Posted 3 years ago

Dear Shirley, We are so pleased to have helped to reunite you with our brother by creating this unique ring for you. We know that you will wear it with much love and we hope that when you contemplate its profound beauty your heart will be filled with many happy memories of the wonderful times you shared. Thank you very much for posting your review, we really appreciate you taking the time to do so. With warm wishes Kristina Customer Care

Posted 3 years ago

“We got a bear and 2 scattering tubes from you for my late wife Ruth Thurlow who I lost 5 weeks ago she is my world and I am missing so much I will always love her xxxxxx😎😎😎👍👍👍😍😍😍😍😂😭😭😭😭😭😭😭😭😭😭thank you for everything 😎😎👍👍👍👍👍”

Helpful Report

Posted 3 years ago

Dear Derek, Thank you so much for sharing your heartfelt review. We are so pleased that your chosen items are helping you at this sad time and we hope that they will continue to bring you and your family some comfort. With warm wishes Kristina Customer Care

Posted 3 years ago

“Excellent customer service and perfectly delivered gift. Beautifully presented and swiftly delivered. I will treasure my locket. Many thanks.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you love your locket and that you noted the care that we also put into the packaging and quick delivery of it. We aim to make every purchase as swift and simple as possible so we are most grateful for your kind words and five-star rating of our service. With best wishes Kristina Customer Care

Posted 3 years ago

“Very lovely ring I had done it’s beautiful and gives me a lot of comfort cherished urns we’re very sympathetic and my ring is just how I expected it thank you very much”

Helpful Report

Posted 3 years ago

Dear Lorraine, Thank you very much for posting your review and for your lovely comments. We are delighted that you have been happy with the treatment received from our staff and with the bespoke ring that we created for you with much care. We are sure that you will cherish it always. With best wishes Kristina Customer Care

Posted 3 years ago

“Quick and very efficient nonsense service. Thank you Cherished Urns”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for also posting your positive comments about our service. We aim to offer a wide choice of quality urns and to ship them quickly and well packaged to make things a little easier at this sad moment, so your review means a lot to us. With warm wishes Kristina Customer Care

Posted 3 years ago

“I can’t believe how beautiful my ring is It was with me in a week, amazing”

Cherished Urns 5 star review on 21st November 2021

Helpful Report

Posted 3 years ago

Dear Obrien, Thank you so much for your review and for sharing the lovely photo of the bespoke unisex ring that we created for you with much care and respect. We always love to see our creation on the finger that it was destined for and yours looks stunning, we are sure that you will wear it with much love in your heart. With warm wishes Kristina Customer Care

Posted 3 years ago

“Beautiful product, exactly as I ordered. Fast response and delivery time. Would definitely recommend!”

Helpful Report

Posted 3 years ago

Dear Becky, We are so pleased that you love the bespoke ring that we created for you with much care and respect and that it met your expectations. We do our best to fairly represent all of our items and to make the whole process swift and simple. Thank you very much for posting your review and for recommending our service, it means a lot to us. With best wishes Kristina Customer Care

Posted 3 years ago

“Fast, efficient service. Fuss free and handled sensitively. Very pleased with the jewellery.”

Helpful Report

Posted 3 years ago

Dear Ros, We are delighted that you are happy with your jewellery and that you found our service to be efficient and respectful. We do our best to make everything as swift and simple as possible so we really appreciate your kind comments and five-star rating of our service. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent service. The urn was here within 2 days of order and was beautiful. Faultless”

Helpful Report

Posted 3 years ago

Dear Steven, Thank you for taking the time to leave us your review we really appreciate it especially at this sad moment. We are pleased that you were able to encounter an urn worthy to hold the precious ashes of your loved one and that you have been totally happy with it and with our service. With warm regards Kristina Customer Care

Posted 3 years ago

“I contacted Cherished Urns before ordering as I wanted a deep red ring but nothing that looked like blood or brown and if they felt it wasn’t achievable I’d pick another colour. They replied quickly assuring me this could be accomplished and I ordered my ring. I can not fault the customer care as they emailed to say they’d received the ashes and I’d have an 8 week wait for my ring. I then hoped they would contact me to discuss/confirm a colour choice or possible colour match before making the ring, as this was something I was really anxious about, but the next email I received was to say my ring was en route. I was delighted as I’d only waited 6 weeks, but super anxious regarding the colour match. My ring in a dusky light looks stunning and was the deep red I wanted but unfortunately under a harsher light it looks a brassy red which was definitely not what I wanted, so I’m disappointed but this maybe something to do with the way the light reflects on the resin. It’s a shame but so long as I walk around in a dull room it looks stunning. On reflection I should have looked for a colour match and sent it directly to them along with my order. So that’s my top tip if you’d like a specific colour. Unfortunately customer services response was that they were sorry I wasn’t happy with the colour. A lot of money to spend in a product that I’m not entirely happy with, so that was disappointing.”

Cherished Urns 4 star review on 19th November 2021

Helpful Report

Posted 3 years ago

Dear valued customer, Thank you for leaving us your review. We are saddened that you are not completely happy with the colour of the stunning ring that we created for you with much care, We did our very best to create the exact resin colour you requested but the colour of the ashes can affect the end result as well as the intensity of the light. We hope that nonetheless you will cherish this bespoke ring and wear it with love. With kind regards Kristina Customer Care

Posted 3 years ago

“Absolutely brilliant company to deal with, very professional.”

Helpful Report

Posted 3 years ago

Dear Jason, We are so pleased that your shopping experience with us has been a pleasant one as we do our best to make everything as swift and simple as possible so we very much appreciate your positive comments and nice review. We hope that your glass locket with a bone element will bring you some comfort at this sad time. With warm wishes Kristina Customer Care

Posted 3 years ago

“The service and speedy delivery I received was more than satisfactory. Such amazing packaging ensuring safe delivery.”

Helpful Report

Posted 3 years ago

Dear Ellen, We are so pleased that we were able to get your chosen item to you quickly and that you appreciate the care and attention that we put into the packaging. We do our best to make this sad purchase as simple as possible so your positive comments are very much appreciated. With best wishes Kristina Customer Care

Posted 3 years ago

“Excellent quality and service.”

Helpful Report

Posted 3 years ago

Dear Amanda, Many thanks for your kind words. Your review is greatly appreciated as we do our best to offer high-quality products and to provide an outstanding and caring service to try and make things a little bit better at this sad time. With warm wishes Kristina Customer Care

Posted 3 years ago

“Absolutely beautiful urn presented in a gorgeous box. Looks so much more expensive than it was. I'm proud my husband's ashes have a good home”

Helpful Report

Posted 3 years ago

Dear Laura, We are so pleased that you were able to find the perfect urn to hold the precious ashes of your husband and we hope that you may find comfort knowing that he rests peacefully in this lovely place. Many thanks for taking the time to post your review, we very much appreciate your five-star rating of our service. With warm wishes Kristina Customer Care

Posted 3 years ago

“Very high quality product, the finish is excellent and am very pleased with it.”

Helpful Report

Posted 3 years ago

Dear satisfied customer, We are so pleased that you are happy with the quality and finish of your chosen item and we hope that its loveliness will be of comfort to you. Thank you very much for leaving such a nice review, we really appreciate it. With best wishes Kristina Customer Care

Posted 3 years ago

“Fantastic service as well as reassuring ongoing communication. I'm overjoyed with the end result!”

Helpful Report

Posted 3 years ago

Dear Sarah, We do our best to make purchasing a piece of memorial jewellery as swift and stress-free as possible so we are happy to hear that our regular updates were helpful and that you have been totally happy with our service. We are delighted that you love your chosen ring and we are sure that you will cherish it always. Many thanks for taking a moment to leave us your review. With best wishes Kristina Customer Care

Posted 3 years ago

“Very good service my ring is beautiful. Staff very helpful.”

Helpful Report

Posted 3 years ago

Dear Jeanette, We are pleased to hear that our amazing team were helpful as they are always happy to advise, assist, and even to just listen. We know how much this special purchase means so we do our best to make sure that it is exactly right, so we are delighted that you are totally happy with your ring. Many thanks for posting such a nice review, it means a lot to us. With best wishes Kristina Customer Care

Posted 3 years ago

“Thank you so much for my beautiful gold ring it is absolutely exquisite it is far beyond my expectations.The service was fantastic. Please thank all your staff and wish them a safe and happy Christmas Regards Gill McKenna”

Helpful Report

Posted 3 years ago

Dear Gill, Many thanks for your lovely review and good wishes. We are delighted that you love the gold ring that you asked us to create for you and that it exceeded your expectations. We are sure that when you contemplate its profound beauty your heart may be filled with many happy memories. With warm wishes Kristina Customer Care

Posted 3 years ago

“I brought the wave memorial ring and it is absolutely beautiful. Photos do not do it justice, hence I haven't added any. Communication was brilliant throughout and my ring arrived extremely quickly. It was beautifully packaged and you could see the care taken. Would highly recommend.”

Helpful Report

Posted 3 years ago

Dear Teresa, Thank you so much for your lovely review and for giving us your recommendation. We are delighted that you love your Waves ring that we created for you with much care and respect and thank you for noticing the attention that we also put into the packaging and presentation. We are delighted that you have been happy with our service as we do our best to make everything as swift and stress-free as possible. With best wishes Kristina Customer Care

Posted 3 years ago

“Absolutely gutted I used the ring sizer and my ring is way to big other then that it's beautiful for them to do anything I have to pay more money”

Helpful Report

Posted 3 years ago

Dear Emma, Sorry to hear your ring does not fit unfortunately we do have to rely on the sizes our customers give us to make our jewellery. Any modifications to our jewellery must go to our specialist approved jeweller which is why there is a charge for this. Please let us know if you would like to go ahead with the re-sizing of your ring, We hope that you agree although the ring needs a new size it s a lovely crafted piece of jewellery Best wishes Cherished Urns

Posted 3 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews