Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been highly impressed with both the beautiful product I received and the excellent service provided by Cherished Urns. The product itself is lovely. I gifted my Grandfather's ashes transformed into a ring to my Mother, and she is absolutely thrilled with it. In terms of service, I felt that every care was taken to ensure that my Grandfather's ashes were treated with the utmost respect and diligence. Unused ashes were returned too, which I was thankful for. The package to collect the ashes arrived very promptly, and delivery of the final product was within the specified time. They ensured to communicate with me from the offset that the timescale was slightly longer due to COVID issues, which was understandable. I would certainly recommend them!”

Cherished Urns 5 star review on 9th April 2021

Helpful Report

Posted 4 years ago

Dear Catherine, Thank you so much for your lovely review and for sharing the photo of the special ring that you asked us to create for your mum. We are sure that she will cherish this unique gift forever and we hope that having her dad close by is filling her heart with happy memories. We are so pleased that you entrusted us with this delicate task. With kind regards Kristina Customer Care

Posted 4 years ago

“Thank you for your professional and kind manner at such a difficult time in my life... The urn was perfect”

Helpful Report

Posted 4 years ago

Dear Paul Many thanks for your review. It really means a lot to us as we do our best to make this sad purchase as simple and swift as possible. and to offer a caring personalised service. We are so pleased that you were able to encounter the perfect urn from those we offer and we hope that it will bring you some comfort with its beauty and fine craftsmanship. With best wishes Kristina Customer Care

Posted 4 years ago

“My Cherished Urn is beautiful.”

Helpful Report

Posted 4 years ago

Dear Betty, We are so pleased to hear that you are happy with the urn that you selected from our website and we hope that its beauty and fine craftsmanship will bring comfort to you and your family at this sad time. Thank you for taking a moment to leave us your review, it is greatly appreciated. With best wishes Kristina Customer Care

Posted 4 years ago

“I can't thank Cherished Urns enough, the ordering was easy and the delivery was within a couple of days. I wanted something different, something that wouldn't say This is my husband's Ashes. So I chose the Teddy Bear, he is so beautiful and soft. So thank you Cherished Urns.”

Helpful Report

Posted 4 years ago

Dear Susan, We are so pleased that you chose our lovely keepsake teddy bear. I'm sure that he is going to bring you comfort when you hold him close and will let you feel your husband's love enveloping you still. He is my personal favourite and I'm sure that when you stroke his soft fur and observe his gentle smile your heart will be filled with happy memories of the many special times you enjoyed together. Thank you so much for taking the time to leave us your review. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very quick service - delivered within 24 hours. Very impressed and the product was beautiful and so well presented. Thank you.”

Helpful Report

Posted 4 years ago

Dear Chris, We are so pleased that we were able to get your chosen urn to you quickly. We aim to offer a wide choice of quality urns and to ship them promptly and well-packaged to try and make things a little easier at this sad time. We hope that this lovely urn brings comfort to you and your family. With warm wishes Kristina Customer Care

Posted 4 years ago

“Beautiful bracelet containing the ashes of my beloved dog Snoopy. Excellent service, I’d thoroughly recommend.”

Cherished Urns 5 star review on 8th April 2021

Helpful Report

Posted 4 years ago

Dear Katherine, Thank you so much for your lovely review and for sharing the photo of the special bracelet that we crafted for you. We hope that having Snoopy close by and accompanying you still is bringing you comfort, we know how hard it is to lose a much-loved dog. With warm wishes Kristina Customer Care

Posted 4 years ago

“Great service great products highly recommend”

Helpful Report

Posted 4 years ago

Dear Paula, Thank you for also giving our company a five-star rating and your recommendation. We do our best to offer a wide range of quality products and to ship them quickly and well-packaged to try and make things a little bit better at this sad time, and we're so pleased that you love your chosen memorial bear. With warm wishes Kristina Customer Care

Posted 4 years ago

“I’ve received two pieces of ashes jewellery and they’ve both been beautiful, the customer service I received was wonderful and I would definitely make more purchases from here in the future. Thankyou Cherished Urns 🖤”

Cherished Urns 5 star review on 7th April 2021

Helpful Report

Posted 4 years ago

Dear Amber, Many thank for leaving us your lovely review and for sharing the photo of the bespoke memorial ring that we recently crafted for you. We are delighted that you love both the rings that you have ordered from us and we hope that you will cherish them always and were them with love. With warm wishes Kristina Customer Care

Posted 4 years ago

“I have had both an urn and a ring. The urn is beautiful and I am very happy with it. The ring is also beautiful but I am slightly disappointed, as it is a lot bigger than the pictures led me to believe. I have very small fingers and hands and I feel it looks too big on me. I think it would have been better if it didn't have the shoulders on it and maybe a half size smaller. Mrs Rosemaria Sharon Tyler”

Cherished Urns 3 star review on 7th April 2021

Helpful Report

Posted 4 years ago

Dear Rosemary, We are so pleased that you are totally happy with your chosen urn, and, if I may say so, your bespoke memorial ring looks lovely and perfectly compliments your other rings. It certainly does not look oversized on your dainty finger. We do our best to fairly represent our products on our website and we also include their dimensions in the description. we apologise that the ring was larger than you expected but we hope that nonetheless, it will bring you comfort knowing that your loved one is close by and accompanying you always. With kind regards Kristina Customer Care

Posted 4 years ago

“Absolutely love my piece of jewellery.”

Helpful Report

Posted 4 years ago

Dear Shelly, We are absolutely delighted that you love the piece of jewellery that you selected from our website. We hope that wearing it will bring you comfort and fill your heart with peace and that you will cherish it always. Thank you so much for leaving us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“Fabulous service even though the pandemic is still with us I didn’t wait long Absolutely love my ring and my necklace both good quality”

Helpful Report

Posted 4 years ago

Dear Brenda, Many thanks for leaving us a five-star rating. It means a lot to us as we are working hard to keep things running as smoothly as possible during this difficult time. We are delighted that you love your two special pieces of memorial jewellery and we are sure that you will wear them with love and treasure them always. With warm wishes Kristina Customer Care

Posted 4 years ago

“Cherished urns Stayed in contact throughout and keep me up to date with time scales due to covid.”

Helpful Report

Posted 4 years ago

Dear Sarah, We're glad that our regular updates as to the progress of your special ring were helpful and we appreciate your patience. As you can imagine with current restrictions it is not easy to meet our usual timescales but we are doing our best! Many thanks for taking the time to leave us a review. With best wishes Kristina Customer Care

Posted 4 years ago

“Great service arrived the day after I ordered it, slight fault on top which is noticeable”

Helpful Report

Posted 4 years ago

Dear Janet, Thank you for leaving your review and we're pleased that you were happy with our service. However, please get in touch with our customer service team to sort out the fault in your chosen item, our apologies for this inconvenience. Kind regards Kristina Customer Care

Posted 4 years ago

“Absolutely over the moon with the ring I ordered from you. It took a little longer than I expected but with the current situation that is understandable and was well worth the wait. Thank you”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are so pleased that you love the unique ring that we created for you and thank you for your understanding and patience. We are doing our very best to keep everything functioning normally, but as you can imagine it is not easy at this difficult time. Many thanks for still giving us a five-star rating, it means a lot to us. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very good service, constantly kept updated and felt very personal.”

Helpful Report

Posted 4 years ago

Dear Sarah, Thank you for leaving us your review. We're glad to hear that our constant updates throughout the crafting of your ring, and our caring, personalised service helped to make your shopping experience with us enjoyable. We're sure that you will cherish this special item of jewellery forever and wear it with love. With warm wishes Kristina Customer Care

Posted 4 years ago

“I have purchased a number of pieces of jewellery from cherished urns and they have all been made beautifully. The last four years have been filled with such sadness due to the losses I have had to come to terms with, and having the ashes of my loved ones put into jewellery has been a great comfort to me. each piece has been made with great care and attention, and It makes me feel closer to pets I have so sadly lost. I highly recommend Cherished.”

Cherished Urns 5 star review on 5th April 2021

Helpful Report

Posted 4 years ago

Dear Shelly, It means so much to us to hear how our bespoke pieces of memorial jewellery are bringing comfort to people and helping them to cope with their losses. Thank you so much for leaving us your review and for sharing the lovely photo of two of the pieces of jewellery that we have created for you. Many thanks also for being a returning customer, your loyalty means a lot to us as it confirms that we are doing things right. With warm wishes Kristina Customer Care

Posted 4 years ago

“I ordered a ring and it is fantastic, amazing customer service aswell”

Helpful Report

Posted 4 years ago

Dear Sam, Many thanks for leaving us your review, it is greatly appreciated. We are so pleased that you love your special memorial ring and we hope that wearing it will bring you comfort and peace and that you will cherish it always. With best wishes Kristina Customer Care

Posted 4 years ago

“Love my ring made for my baby who was born sleeping. Very professional service, item was perfect and remaining ashes returned and packaged with great care.”

Helpful Report

Posted 4 years ago

Dear Nicola, We are so pleased that you love the beautiful unique ring that we created for you and we hope that having your baby boy close by always will help you through this sad time. Thank you so much for your heartfelt review. We do our very best to offer a professional and caring service, so your kind words are much appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“Very pleased with Cherished Urns. I was surprised how quickly I received the urn after ordering. The urn itself is just as good as its photo on the website, it comes packaged very well and the presentation box is excellent. Thank you Cherished Urns and for your message of condolence.”

Helpful Report

Posted 4 years ago

Dear Wendy, We are so pleased that you were able to fin an urn worthy to hold your loved one's ashes on our website. We do our best to offer a wide selection of high-quality urns, at fair prices and to ship them promptly and tastefully packaged to try and make things a little bit better at this sad time Thank you so much for leaving us your review, your kind words are much appreciated. With best wishes Kristina Customer Care

Posted 4 years ago

“I was pleased with every stage of my order from Cherished Urns. The ordering process was simple, the variety of memorial items and the means to send ashes through the post was easy and straightforward. Communication between me and the company was excellent and queries were replied to quickly and efficiently. I ordered two items of jewellery, a ring for me and a bracelet for my daughter in memory of my mother . Both are beautiful and a lovely memorial to mum.”

Helpful Report

Posted 4 years ago

Dear Vivienne, We are delighted that you and your daughter love the items of jewellery that we crafted for you and we hope that having your mum/grandma close by is bringing you both comfort. Many thanks for trusting us with this delicate task and for leaving us such a lovely detailed review, it means so much to us as we do our best to make shopping with us quick, easy, and stress-free. With warm wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews