Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,971 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward ordering with lovely items to choose from. My wife loves her ring impregnated with her step father's ashes. Thank you”

Helpful Report

Posted 4 years ago

Dear Mark, We are pleased that you found our website easy to use and that your wife is totally happy with the bespoke memorial ring we created for her. We try to make the whole process as simple and stress-free as possible and to create amazing pieces of jewellery that will be cherished forever. Thank you so much for your review, it is much appreciated. With warm wishes Kristina Customer Care

Posted 4 years ago

“Absolutely thrilled with my product everything about it from the actual urn to the lovely case it comes in would recommend Cherished Urns to anyone”

Helpful Report

Posted 4 years ago

Dear Jaqueline, Many thanks for your lovely review and for giving us your recommendation, we very much appreciate it. We are so pleased that you were able to find a suitable urn on our website and that you liked the care with which we packed it for safe shipping. We hope that your chosen urn brings comfort and peace to you and your family. With best wishes Kristina Customer Care

Posted 4 years ago

“Very beautiful & although took a little longer than normal I am very pleased with this service & look forward to ordering again in the future.”

Helpful Report

Posted 4 years ago

Dear Sally, We are so pleased that you are happy with your glass locket and the five-petaled flower element that you chose to go in it. Thank you for your patience and understanding, as you can imagine things are sometimes taking a little longer than normal at present. Thank you also or leaving us your lovely review and we look forward to creating another bespoke piece of jewellery for you soon. With warm wishes Kristina Customer Care

Posted 4 years ago

“Great product and even better service. Cannot fault Cherished Urns at all.”

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are delighted to hear that you are happy with both your chosen product and with our service. We do our best to offer a wide range of quality items and to ship them quickly and well packaged to try and make things a little bit better at this sad time. Thank you so much for taking the time to leave us a review. With best wishes Kristina Customer Care

Posted 4 years ago

“Cherished Urns were very helpful and kept me informed of the delivery dates and when the jewellery arrived, it was beautiful.”

Helpful Report

Posted 4 years ago

Dear Louise, We are so pleased that you found our regular updates during the creation of your bespoke piece of memorial jewellery to be helpful and we are delighted that you are totally happy with the end result. We are sure that you will cherish it forever and that when you wear it you will feel at peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“We have brought the Urn to put my mums Ashes in who sadly has passed away”

Helpful Report

Posted 4 years ago

Dear satisifed customer, We are so pleased that you were able to find an urn worthy to hold the precious ashes of your mum. We hope that its loveliness will bring comfort to you and your family at this sad time. Thank you for leaving us your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 4 years ago

“I have an infinity bracelet containing my dads ashes. The chain is finer than I expected but I love it. The bracelet came in a box wrapped with ribbon with a signed certificate with my dads name on it in a gift bag. It was all looked after with respect. Any unused ashes were returned in a pouch. I would use cherished urns again.”

Helpful Report

Posted 4 years ago

Dear Patricia, We are so pleased that you are happy with the infinity bracelet that we crafted for you and with our presentation and special personalised touches. We are sure that when you wear it you feel your dads presence and that this will give you strength and be of comfort to you. Thank you so much for your lovely detailed review and we look forward to being of service to you again in the future. With warm wishes Kristina Customer Care

Posted 4 years ago

“Absolutely amazing what they have done! My mum was so happy with the ring we had made for her”

Helpful Report

Posted 4 years ago

Dear satisfied customer, We are delighted that your mum is happy with the memorial ring that you asked us to create for her. Thank you so much for entrusting us with this delicate task and we are sure that she will love and cherish it forever. With best wishes Kristina Customer Care

Posted 4 years ago

“I’m so please with the ring you have made me it’s just like I ordered and fits lovely reminds me of my mum every day Thanks again”

Cherished Urns 5 star review on 20th February 2021

Helpful Report

Posted 4 years ago

Dear Lucinda, Thank you so much for leaving us such a nice review and for sharing the photo of the special memorial ring that we created for you. It is so beautiful, and we are delighted that now your mum is with you again and will accompany you always. With warm wishes Kristina Customer Care

Posted 4 years ago

“Took a, while for order but only due to one of the pieces being gold. The jewellery came and was beautiful came in a lovely box and gift bag with certificates of authenticity ect. Would recommend this company. Thanks again X”

Helpful Report

Posted 4 years ago

Dear Mary Clare, We are delighted that you chose us to create these very special pieces of jewellery for you and that you were totally happy with them along with the presentation and our little extra special personalised touches. We are sure that you will agree that the slightly longer wait for your gold piece of jewellery to be crafted was well worth it, ad we hope that each piece will bring comfort to the wearer. Thank you so much for finding the time to leave us your review, it is much appreciated, as is your receommendation. With best wishes Kristina Customer Care

Posted 4 years ago

“I am absolutely in love with my ring made with my son's ashes. It's everything and more I wanted and needed to have for him. My order went in just before Christmas and wasn't expecting it as quick! Only take 8 weeks in totally including Christmas week! The customer service has been fantastic. The ring was packaged perfectly as well. I can not recommend Cherised Urns enough. And I can not thank you enough for my beautiful tear ring.”

Helpful Report

Posted 4 years ago

Dear Ame, Thank you so much for leaving us your review and for sharing the photo of the lovely memorial ring that we created for you. We are so pleased that you are finding comfort wearing it and knowing that your son is still close by and accompanying you always. We are so glad that you entrusted us with this delicate task. Thank you also for giving us your recommendation and for your positive feedback, we really appreciate it. With best wishes Kristina Customer Care

Posted 4 years ago

“I am so in love with my ring. The constant contact and communication throughout the process as amazing thank you so much !”

Helpful Report

Posted 4 years ago

Dear Lauren, Thank you for also leaving us such a nice review of our company. We very much appreciate your kind words as we do our best to make every purchase a personalised and stress-free process. We are delighted that you love your ring, it was our pleasure and honour to create it for you. With warm wishes Kristina Customer Care

Posted 4 years ago

“As you can imagine, buying an urn for my wife’s ashes has been a very emotional decision. I just did not wish to be parted from her after 58 years together. The urn I chose was in her favourite colour (teal) and the silver decoration looked absolutely stunning. I looked on line for a long while before I made the decision to buy this particular urn from Cherished Urns. It now sits on my rosewood sideboard in the dining room. I am delighted with the quality appearance. As for service, it was faultless and was beautifully presented in the black suede box. Thank you so very much.”

Helpful Report

Posted 4 years ago

Dear Ken, Thank you so much for also taking the time to leave us such a lovely review of our company, we very much apprecite it, expecially at this sad time. We are so pleased that you were able to encounter an urn in your wife's favourite colour and we hope that you will find comfort knowing that she rests peacefully in this lovely place. Wishing you all the best Kristina Customer Care

Posted 4 years ago

“The service from start to finish was excellent.”

Helpful Report

Posted 4 years ago

Dear satisifed customer, Thank you for your review, we very much appreciate it. We do our best to make ordering and delivery as smooth and stress-free as possible as we know that this is a difficult time for many of our customers. We hope that your chosen item brings comfort and peace. With warm wishes Kristina Customer Care

Posted 4 years ago

“Have received 3 out of 4 items from my order (the gold one takes longer). The silver items are beautiful, and we are very happy with them and the service provided. Many Thanks Simon & Girls”

Helpful Report

Posted 4 years ago

Dear Simon, We are delighted that you and the girls are happy with the special pieces of jewellery that we have created for you and we are sure that you will be delighted with the gold piece and will agree that it was worth the extra wait. Thank you so much for entrusting us to create these unique pieces for you and also for leaving us such a nice review. With best wishes Kristina Customer Care

Posted 4 years ago

“Excellent service, great way to be able to keep some ashes without it being deemed as 'morbid'. Would definately recommend this company”

Helpful Report

Posted 4 years ago

Dear Hannah, We are so pleased that you found the perfect way to keeps some ashes close in our lovely memorial bear. Thank you so much for taking the time to leave us your review and we very much appreciate your kind words and for giving us your recommendation. With best wishes Kristina Customer Care

Posted 4 years ago

“Really nice selection of items and extremely quick delivery. My Urn arrived so quickly, in a beautiful box and the finishing touches (incense bags, little card and a candle) were unexpected but lovely. This company have it right, and made something I didn’t really want to be shopping for, a much nicer experience.”

Helpful Report

Posted 4 years ago

Dear Anna, Thank you so much for your lovely review, we very much appreciate your kind words as we do our best to make this difficult time a little bit better. We try to make shopping with us a more pleasurable experience by adding those special touches that may help to ease a little that sadness that our clients are experiencing. We are glad that you were able to find the item you were looking for on our website and we are sure that your chosen tealight will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 4 years ago

“Prompt, efficient, easy to order, Urn delivered quickly, very well packaged & presented would definitely recommend”

Helpful Report

Posted 4 years ago

Dear Tim, We are pleased that you found our website easy to use and that your urn arrived swiftly. We do our best to make the whole process as fast and straightforward as possible to try and make things a little bit easier at this sad time. Thank you so much for leaving us your review, and for giving us your recommendation, we really appreciate it. With warm wishes Kristina Customer Care

Posted 4 years ago

“The first urn I ordered was damaged but it was easy getting it replaced which was very good but I think if it was quality controlled it should never have been sent out on an order in the first place, saying that the urn is beautiful 💖”

Helpful Report

Posted 4 years ago

Dear anonymous client, We apologise again for any inconvenience or distress that receiving the first urn damaged may have caused. We do our utmost to ensure that every product reaches its destination in perfect condition, but unfortunately, occasionally this does not happen. We are pleased that you are totally happy with the replacement and hope that it brings comfort and peace to you and your family. Thank you for taking the time to leave us your review. With best wishes Kristina Customer Care

Posted 4 years ago

“I absolutely love my ring made with my dads ashes brilliant service thanks to you all.”

Helpful Report

Posted 4 years ago

Dear Melinda, We are delighted that you are totally happy with the memorial ring that we recently created to your specifications. We are sure that wearing it will bring you comfort and that when you contemplate its profound beauty your heart may be filled with happy memories of all the wonderful times you spent with your dad and that these may help you to find peace. Thank you so much for leaving us your review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,971 reviews