CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,262 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 3 years ago

Thanks Steven, I hope that you like your new Joya Shoes. Kind Regards, Jo

Posted 3 years ago

“Very pleasant helpful staff, always ready with any information or advice. Proper customer service, which is quite rare these days.”

Helpful Report

Posted 3 years ago

Thank you Jeam, that's lovely to hear. I hope the new footbeds have given your Alegria a new lease of life. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Can't fault this company. Good communication, delivery when promised.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review for us Jacqueline. I'm pleased you were happy with your shopping experience with us. kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Really good price for Waldlauffer trainers and free delivery within a few days. Excellent.”

Helpful Report

Posted 3 years ago

Thanks Jane, it's great to hear that you are pleased with your new Waldlaufer trainers. Kind Regards, Jo

Posted 3 years ago

“The only place I could order these particular insoles. Excellent product at a great price. Many thanks.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review for us Duncan. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“A great range of really comfortable shoes, and speedy delivery.”

CheerfulSoles 5 star review on 3rd April 2022

Helpful Report

Posted 3 years ago

Thanks for leaving a review. We love the Alegria Clog in Smooth Jazz! Great for Spring / Summer. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Prompt delivery of a lovely product.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Beautiful shoes. As expected, beautifully made, comfortable,a joy to look at. Loads of compliments.”

CheerfulSoles 5 star review on 31st March 2022

Helpful Report

Posted 3 years ago

Thanks Susannah, we loved this Alegria Paloma Print and so I am really pleased that you like them too. Thanks for leaving a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Lovely shoes, very comfortable.”

CheerfulSoles 5 star review on 29th March 2022

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review John. I'm pleased to hear that you are happy with your new Joya Shoes. Jo - Cheerful Soles

Posted 3 years ago

“2nd time purchasing from CheerfulSoles,”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Shoes arrived promptly. Unfortunately they were the wrong size so had to go back. Refund was paid very quickly. Thank you”

Helpful Report

Posted 3 years ago

Hello Ruth. Sorry the shoes weren't quite right for you. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Love the shoes, had a pair years ago and completely wore them out!”

Helpful Report

Posted 3 years ago

Thanks for the review. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent service”

CheerfulSoles 5 star review on 22nd March 2022

Helpful Report

Posted 3 years ago

Thank you Christene. I hope that your feet are cosy in your new Alegria Slippers. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Great telephone advice, parcels well packaged and speedy delivery!”

CheerfulSoles 5 star review on 21st March 2022

Helpful Report

Posted 3 years ago

Hi Penny, we love to speak with our customers so that we can help you to choose the right fit. Buying online can be difficult - especially shoes. I'm pleased that you are happy with the Joya Rachel Shoes you bought. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Bought for my husband. He loves them and he has awful feet. Good buy.”

Helpful Report

Posted 3 years ago

Thanks for the review Anne, I'm glad that your husband and his awful feet like the Joya Shoes. Lots of people find the Joya range comfortable in spite of their awkward feet, thanks to the so soft elastic and supportive foot bed, which cushions and absorbs the shock from everyday walking and standing on hard surfaces. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Fully recommend Cheerful Soles. Been buying Alegria shoes from the fir a few years now. Never been disappointed and always been super helpful.”

CheerfulSoles 5 star review on 11th March 2022

Helpful Report

Posted 3 years ago

Thanks for the review Kathryn and thanks choosing your Alegria Shoes from us. We're looking forward to getting some more Spring styles soon. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Can't live without this shoe shop. Have been purchasing my shoes from this shop for years. Very efficient and reliable.”

Helpful Report

Posted 3 years ago

“Excellent service, we definitely order again”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review for us. I hope that you are just as happy with your new shoes! Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Delighted with order. We’ll be back!!”

Helpful Report

Posted 3 years ago

Hello John, I have emailed you about your shoes. We are sorry that you haven't received your order yet. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Have used this company many times and every time the service has been 100%. Trying Joya brand this time, just need some sunshine x”

Helpful Report

Posted 3 years ago

Thanks Mary - agreed re the sun shine! Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

CheerfulSoles is rated 4.9 based on 1,262 reviews