CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,263 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the Joya shoes sold at excellent prices. These shoes are very comfortable and wonderful to wear.”

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Posted 3 years ago

Thank you, Joya shoes have quite a following and I know that most of our customers who buy them wear nothing else. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Good choice of shoes and quick delivery. Prompt response to emails when I first tried to order and made a mistake. Very expensive shoes but you get what you pay for, and I’m hoping they will be comfortable and last a long time!”

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Posted 3 years ago

Thanks for taking the time to leave a review for us Nickoli. The Alegria Paloma is our best selling ladies mary jane shoe and I know that you will be happy with them. Kind Regards, Jo -Cheerful Soles

Posted 3 years ago

“Always cheerful and efficient service ! Love CheerfulSoles.”

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Posted 3 years ago

Thanks Patricia. I hope that you like your new Alegria shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Thanks for adjusting sale price less vat for export sales. Your website is easy to navigate. It’s my 3rd purchase from you and appreciate the dependability of your delivery as an overseas buyer.”

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Posted 3 years ago

Hi Bee. Thanks for taking the time to leave a review for us. It's no problem at all deducting VAT for our customers outside of the UK. It's great to hear that the export process goes smoothly for you. We us a fully tracked service for all our international sales. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Always happy with service from CheerfulSoles! This time I bought a pair of rocker-sole Joya sandals for doing the washing-up in - takes the pressure off the ball of my foot.”

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Posted 3 years ago

“This is an excellent company - super-fast delivery, and excellent quality product. Sadly the shoes I ordered didn't suit my feet, but the refund was made by return of post! Friendly staff who kept me informed at each stage of purchase. I can't recommend them highly enough.”

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Posted 3 years ago

Thanks Glenda! We always complete our refunds as soon as we receive items back at our office. Kind Regards and thanks for taking the time to complete a review for us. Jo - Cheerful Soles

Posted 3 years ago

“Great shoe, great customer service, great company to deal with.”

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Posted 3 years ago

Thanks Gerry! I hope that the replacement Joya trainers arrive safely. Many Thanks for taking the time to leave a review. Kind Regards, Jo -Cheerful Soles

Posted 3 years ago

“This is the first time I have purchased Joya shoes from Cheerful soles online and I found the whole experience brilliant and and extremely easy. Delivery was quick and the shoes are great. I would certainly use your online services for the purchase of shoes again.”

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Posted 3 years ago

Thanks Jeanette. It's great to hear that you were happy with our service and your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I received my order very promptly. I have no experience of needing to return anything to CheerfulSoles. I plan to visit the shop in the near future”

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Posted 3 years ago

Thanks Sarah. We are an online business and although we have an office, we don't have a shop where you can try on the shoes. Thanks for taking the time to complete a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“excellent service great price, really comfortable shoes, I have foot problems but these shoes are fabulous so very comfortable, recommend Cheerful soles shoes would buy from them again.”

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Posted 3 years ago

Thank you Jennifer. Kind Regards, Jo -Cheerful Soles

Posted 3 years ago

“Great service, fantastic Algeria shoes! Took them out of the box and wore them all day! - so comfortable. Thank you!”

CheerfulSoles 5 star review on 15th October 2021

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Posted 3 years ago

That's lovely to hear. The Alegria Paloma in black leather is one of our best sellers. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Product, delivery and service all excellent”

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Posted 3 years ago

Thanks Ray. I'm pleased that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“My husband loves the shoes. He wears them all of the time and says they are so comfortable.”

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Posted 3 years ago

That's great to hear! We're glad that he likes his new Joya Shoes. Kind Regards and thanks for taking the time to leave a review. Jo - Cheerful Soles

Posted 3 years ago

“Excellent Customer Service. Contacted the company for advice and my queries were dealt with promptly and efficiently. Fast delivery, very happy with the product.”

CheerfulSoles 5 star review on 11th October 2021

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Posted 3 years ago

Thanks Diane, it was lovely to chat with you about the H Sonja Shoes. I hope that you are getting on with them. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Trainers arrived very quickly. Have bought Waldlaufer shoes before so knew my size etc. Very pleased.”

CheerfulSoles 5 star review on 8th October 2021

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Posted 3 years ago

Thanks for taking the time to leave a review for us. It's great to hear that you were able to get just what you needed in the right size. Kind Regards - Jo, Cheerful Soles

Posted 3 years ago

“Just what I needed”

CheerfulSoles 5 star review on 7th October 2021

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Posted 3 years ago

Thank you Helen. Im pleased to hear that the Waldlaufer H Sonja were just right for you. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very quick and efficient service. Good choice of shoes.”

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Posted 3 years ago

Thank you for taking the time to leave a review for us. Kind Regard, Jo - Cheerful Soles

Posted 3 years ago

“I am very pleased with shopping only I have one objection, very high import taxes.”

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Posted 3 years ago

Thank you for the review Dalibor. Unfortunately Domestic VAT and import duty is the one thing that we don't have control of when we post shoes outside of the UK. We do deduct UK VAT at 20% from our advertised prices during the checkout process, so you will only ever pay VAT at your local rate, plus any customs charges. I hope that you like your new shoes. Kind Regards, Jo

Posted 3 years ago

“I had ordered 3 pairs of shoes from Cheerfullsoles as I have a bursa in my foot and needed to totally change my footwear. The order arrived well on time and the shoes were exactly as described and very comfortable and supportive. One pair I had to return ( my fault) and the return was smooth, easy and refund very prompt. I've got complete confidence in online shopping with Cheerful!”

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Posted 3 years ago

Thanks for taking the time to leave a review for us Irene. Great to hear that 2 out of the 3 pairs worked for you. We always process our returns as soon as we get them and complete refunds straight away. Thanks again, Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very prompt service.”

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Posted 3 years ago

Thank you Kevin. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

CheerfulSoles is rated 4.9 based on 1,263 reviews