Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lily just loves her bed and snuggle blanket and would not be without them. A big thank you from her and her sisters for the 10th anniversary treats! 🐾🐾🐾”

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Posted 4 years ago

“I am so pleased with our new daybed, and the service from Charley Chau was excellent. The colour I ordered was not exactly as expected and an exchange was organised quickly and without question. The bed looks lovely and more importantly our dogs love it (and they also have competition from out 2 cats!)”

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Posted 4 years ago

“Always fantastic quality followed by equally fantastic service! My whippets are very lucky and more importantly, very comfortable!”

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Posted 4 years ago

“Excellent quality bedding for the crate. Puppy loves it and sleeps right through til 7am. Just got a gorgeous faux fur blanket from Charley Chau to go with it. Puppy is loving the luxe life!”

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Posted 4 years ago

“Living internationally we often have issues with delivery.. delays, communication etc. However this is not the case for Charley Chau! The service was exceptional!”

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Posted 4 years ago

“Beds are excellent the dogs live them...”

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Posted 4 years ago

“Best products ever and the customer service is amazing. My dog loves their collars and leads!”

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Posted 4 years ago

“From the moment we bought the bed in our Whippet Ron had his nose to the package, opening and putting the cushion in place, he could hardly wait. Once down in position he was straight in, curled to start, then onto the side stretch out position. Really comfortable, very well made and pretty to look at too”

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Posted 4 years ago

“Excellent communication and service from Jenny, as usual!”

Charley Chau 5 star review on 31st July 2020

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Posted 4 years ago

“Amazing and very quick to arrive. My whippet loves it so much and hopefully it will save my sofas!”

Charley Chau 5 star review on 30th July 2020

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Posted 4 years ago

“Fantastic service and a stunning portfolio of unique dog bedding.”

Charley Chau 5 star review on 27th July 2020

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Posted 4 years ago

“a great site if you are looking for quality items for your pooch”

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Posted 4 years ago

“Responsive, efficient service, warm and friendly approach. Nice that a handwritten personalised postcard accompanies the goods. Nicely packaged.”

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Posted 4 years ago

“So so happy and pleased with the bed. I had purchased alternatives before taking the leap - but nothing matches the Charley Chau quality. Jenny and the team kept me updated on the shipping as it was being sent to Dubai and the customer service was exceptional :) . Thanks again and I will be making future purchases soon”

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Posted 4 years ago

“Great personal service from Charley Chau. It is a lovely business to buy from, with a great high quality range and great customer service. Thank you.”

Charley Chau 5 star review on 16th July 2020

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Posted 4 years ago

“Excellent brand, look forward to ordering more items.”

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Posted 4 years ago

“Amazing products and faultless service all provided with their own personal touch. Would recommend Charley Chau to anybody.”

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Posted 4 years ago

“Very good quality products. Practical and stylish.”

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Posted 4 years ago

“The quality of this mattress is ok but there is room for improvement considering the price. 1. The pillow lining and stitching could be improved. The stitching on our large mattress broke under the weight of the water in the washing machine. We were able to repair it but it kinda of proves that the lining is very fragile. 2. The mattress loses support and fluffiness over time. This is normal but because the mattress is compartmented, it’s very difficult to make dense areas fluffy again. The addition of a zipper would solve a lot of issues.”

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Posted 4 years ago

“Lovely, prompt delivery and the products are quality and made beautifully. Rusty loves his spotty comforter.”

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Posted 4 years ago

Charley Chau is rated 4.9 based on 1,661 reviews