Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really nice and cozy . Very chic on the couch”

Helpful Report

Posted 4 years ago

“Great company, prompt delivery and kept me informed at all time’s about the delivery date. Lots of choice. I was looking for a dog bed cover and they had lots of types and sizes.”

Helpful Report

Posted 4 years ago

“Our two little whippets love this snuggle bed so much, so much so there's even sulking when one of them is in it! A pricey investment but the quality is undeniable and I will certainly be making another purchase.”

Charley Chau 5 star review on 2nd July 2020

Helpful Report

Posted 4 years ago

“Great service, quick delivery and well packed up. The range is wonderful and I plan to buy more products now that one my dogs has the Deeply Dishy bed.”

Helpful Report

Posted 4 years ago

“I was happy with the short communication lines and friendly approach so it was easy to get in touch.”

Helpful Report

Posted 4 years ago

“love it ! more importantly, so does my dog.”

Helpful Report

Posted 4 years ago

“Charley Chau have a very tempting website, albeit with premium prices. That said, you get what you pay for; the foxy faux fur blankets I have bought are soft and luxurious, but also wash really well, and still look good after multiple washes. The delivery was prompt and efficient.”

Helpful Report

Posted 4 years ago

“Once again we love our house collar and this time we also got a matching whippet collar. Very happy with both purchases great quality, great service and delivery. Thank you so much.”

Charley Chau 5 star review on 24th June 2020

Helpful Report

Posted 4 years ago

“I'd like to say a huge thank you to staff at Charley Chau and in particular Jenny. It's so unusual to receive a direct e-mail to discuss your order and to clarify the details. A refreshing change from automated responses. Loved everything I ordered, quality is fabulous and well worth the money!!! Will definitely be re-ordering as my puppy grows. Thanks again. Kind Regards Joyce”

Helpful Report

Posted 4 years ago

“I cannot praise Charley Chau highly enough! What a great company with outstanding customer service. The products I ordered are of the highest quality and unfortunately I had ordered the wrong size collar for one of my dogs. They were amazing and sent another one out really quickly which fits perfectly. I will be buying from them again.”

Helpful Report

Posted 4 years ago

“Lovely colours to select from and very soft leather,great quality all-round ,fabulous .”

Helpful Report

Posted 4 years ago

“Great service and really fantastic products.”

Helpful Report

Posted 4 years ago

“House Collar is so stylish & so well made , fits perfectly & makes our scruffy pup look pretty posh 😊”

Helpful Report

Posted 4 years ago

“Rosie is delighted with her luxurious new bed, great quality and it looks stylish in our room, big improvement on the normal dog beds available. She loves the soft fabric and size to stretch out on, she’s a lucky whippet.”

Helpful Report

Posted 4 years ago

“Cannot fault it! My little Iggy loves his bed and its so hard to get him out of it! The quality is incredible I cannot recommend it enough!”

Helpful Report

Posted 4 years ago

“Super soft, plushy blanket! My iggy loves it. ❤️”

Helpful Report

Posted 4 years ago

“excellent quality and great service”

Helpful Report

Posted 4 years ago

“Service given was exemplary Thank you”

Helpful Report

Posted 4 years ago

“Having had several snuggle beds in the past I am very disappointed with my new one. The filling is different which makes it much more difficult for the dog to snuggle into it. By the time my whippet has actually achieve the manoeuvre it is halfway across the floor and an eruption has happened. Certainly most disappointing and I will not be buying another which is sad as I loved the original filling which did not bounce around and was stable.”

Helpful Report

Posted 4 years ago

Dear Alison, I'm really sorry for the delay in replying to your review. And I'm really sorry to hear that you were not happy with your latest Snuggle Bed. We haven't made any changes to the filling in our Snuggle Beds so I'd really love to find out more about the differences that you've found between your most recent bed and previous ones ordered with us as I think there must be something strange going on. As mentioned, we haven't made any changes to the specification of our mattresses at all. It may help also if we can collect the mattress from you and examine it ourselves so we can take a good look and work out what has happened. We obviously always want our customers to be 100% happy with their purchases so it would be great if we could touch base and follow up on this. Best wishes, Jenny

Posted 4 years ago

“Ordered my blanket on Friday it arrived on Wednesday very good service”

Helpful Report

Posted 4 years ago

Charley Chau is rated 4.9 based on 1,661 reviews