Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

Write Your review

Tell us how Charley Chau made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Charley Chau 5 star review on 5th May 2025

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website and quick service. Thank you very much. This is our fourth purchase and we have been really pleased with everything. We would highly recommend the excellent quality products.”

Charley Chau 5 star review on 13th September 2020

Helpful Report

Posted 4 years ago

“Great personal service and help with my order”

Helpful Report

Posted 4 years ago

“Excellent quality collar and lead and very good service.”

Helpful Report

Posted 4 years ago

“Very pleased with the collar and lead purchased from Charley Chau. I'm sure it will look great for years to come!”

Helpful Report

Posted 4 years ago

“My husband thought this cost too much but he was wrong! I bought the fur throw to go on top of my dogs bed. It’s fantastic better quality than I expected and I definitely will buy again. I’m so impressed I’ve sent the company details to all my doggy friends. Super fast delivery too.”

Charley Chau 5 star review on 10th September 2020

Helpful Report

Posted 4 years ago

“Fantastic company to purchase from. Christine spent time explaining the differences between the fabrics available. I was able to make an informed choice. The bed arrived within 3 days. It is exactly as described. Thrilled with the bed. Dogs are too!!”

Charley Chau 5 star review on 8th September 2020

Helpful Report

Posted 4 years ago

“Lucy was snuggled up, fast asleep, within minutes of having had her bed delivered. The quality is superb!”

Charley Chau 5 star review on 7th September 2020

Helpful Report

Posted 4 years ago

“The best dog bed I have ever bought. you get what you pay for as the saying goes. Fantastic quality, easy to wash and most importantly my dog absolutely loves it. Thank you”

Helpful Report

Posted 4 years ago

“Jasper, the whippet, loves his blanket. The foxy fur. Nothing better than being wrapped up.”

Charley Chau 5 star review on 6th September 2020

Helpful Report

Posted 4 years ago

“Extremely satisfied with all your products we recently bought on your website. Thanks for your always kind assistance.”

Helpful Report

Posted 4 years ago

“Gorgeous, luxurious blanket. It arrived very promptly and is hugely popular with Roma and Rafa. Bliss.”

Helpful Report

Posted 4 years ago

“Great service and communication. Highly recommend and will order again.”

Charley Chau 5 star review on 5th September 2020

Helpful Report

Posted 4 years ago

“Every product that Charlie Chau sells is of the highest quality. I only buy my beloved dog's bedding from Charlie Chau, as it is both beautiful and durable. Charlie Chau dog bedding can be washed and maintained with ease, withstanding all my dog puts it through without visible wear and tear. SdB, London”

Helpful Report

Posted 4 years ago

“George loves his snuggle bed. He was climbing in before I even had chance to put his new cover on. This is the best bed we’ve ever bought him and is so easy to keep clean with the waterproof cover. Fantastic service as always and lovely surprise treats for 10th anniversary. I collected my order- Jenny was so lovely and helpful. Loved to meet Theo too 🥰”

Charley Chau 5 star review on 4th September 2020

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Florence loooves her new bed. Spacious, soft, well padded and very stylish. Perfect for a much loved and spoilt lady with a touch of arthritis.”

Helpful Report

Posted 4 years ago

“This is the second collar we have purchased from Charlie Chau (we also purchased a lead this time) and the quality is exceptional. Wouldn’t put our Italian Greyhound in anything else!”

Helpful Report

Posted 4 years ago

“Excellent quality, speedy delivery and beautiful products that the dogs love!”

Helpful Report

Posted 4 years ago

“We have both snuggle and deeply dishy beds - all adored by our dogs especially those with older bones. The beds are excellent quality, don't fall apart like cheaper alternatives and look very stylish. Customer service is great too!”

Helpful Report

Posted 4 years ago

“This is my second Snuggle Bed to get for my dog Casey. She loves it and I love how well the cover washes.”

Helpful Report

Posted 4 years ago

Charley Chau is rated 4.9 based on 1,661 reviews