Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 13th November 2021

Daphne B

Charley Chau 5 star review on 11th September 2021

Åse L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took Reuben a little while to get the hang of his snuggle bed (and was hilarious watching him try and get in initially!), but now he spends most of his time snoozing in there! It's the best purchase we've made for him so far and the service from Charley Chau has been fantastic, we couldn't recommend them more! If you're on the fence, go for it – you won't be disappointed!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I'm so glad that Reuben eventually got the hang of the Snuggle Bed and loves it now! Best wishes, Alyson

Posted 5 years ago

“I ordered a spare cover for Basils snuggle sack. As always the process was superb and the product excellent. If I could I would buy one of every type of Charley Chau beds they are just so luxurious and very special. The high standards of the testers has ensured the very best beds in the world.”

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Posted 5 years ago

Thank you for your review Dawn. I'm so glad that you and Basil are both happy with the quality of your Charley Chau and our service. Best wishes, Alyson

Posted 5 years ago

“When I ordered the collar there was a note to say the order could take 3-4 weeks due to holidays. It arrived within 10 days. Very pleased with the service.”

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Posted 5 years ago

Thank you for your review Jackie. I'm glad you are happy with our service. Best wishes, Alyson

Posted 5 years ago

“Super achat!! Magnifique panier velours et de très bonne qualité. Livraison rapide. Fidèle aux photos. Très contente.”

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Posted 5 years ago

Merci pour votre avis. Cela nous rend très heureux que vous soyez satisfait de votre Charley Chau. Meilleurs vœux, Alyson

Posted 5 years ago

“Ziggy loves his new snuggly bed. I think when Winter comes he will bury himself in it 24/7. A dream bed!”

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Posted 5 years ago

Thank you for your review Charlotte. I'm really happy that Ziggy loves his new bed. Best wishes, Alyson

Posted 5 years ago

“Responsive to all communication and speedy delivery to USA.”

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Posted 5 years ago

Thank you for your review Melanie. I'm glad that you were satisfied with our service. Best wishes, Alyson

Posted 5 years ago

“Lovely quality, looks beautiful. Very happy with bed and customer service.”

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Posted 5 years ago

Thank you for your review. I'm so glad you love the bed and were pleased with our service. Best wishes, Alyson

Posted 5 years ago

“I love the quality, both our whippets look amazing”

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Posted 5 years ago

Thank you for your review. I'm glad that your whippets look good in their Charley Chau collars. Best wishes, Alyson

Posted 5 years ago

“Recently purchased a beautiful snuggle bed, size large, for Bertie, my 12 week old blue whippet. The quality is exceptional & Bertie loved his new comfy bed from the moment it arrived. Delivery was efficient, bed was well packaged. My husband can't resist trying to get in it, & would buy one in human size if it were available 😂🐶”

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Posted 5 years ago

Thank you for your review Diane. I'm glad that Bertie loves his Snuggle Bed and I hope that he shares nicely with your husband ;-) Best wishes, Alyson

Posted 5 years ago

“Charlie Chau is a luxury dog boutique (named after Charlie, the owner’s Italian Greyhound) and created for sight hounds that is based in Manchester, UK. The collars, faux fur blankets and day beds are made from the highest level of craftsmanship; they are stunningly beautiful, practical and pure luxury. A must have for your sight hound. Items ship quickly worldwide.”

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Posted 5 years ago

Thank you so much for your review! Best wishes, Alyson

Posted 5 years ago

“Received my mattress liner super quick delivery. Lovely material! Soft and not “crackly” like a lot of waterproof material. This will ensure my already 8 year old mattress lasts even longer! Love Charley Chau products. They are so hard wearing and look so good 😊”

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Posted 5 years ago

Thank you so much for your review Antonia. It's great to hear that your 8 year old bed is still going strong. Best wishes, Alyson

Posted 5 years ago

“Such beautiful, lovely, quality products. Fabulous personal customer service. - extremely helpful, friendly and efficient.”

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Posted 5 years ago

Thank you so much for your review Jane. I'm so glad you're happy with your Charley Chau and the service we provide. Best wishes, Alyson

Posted 5 years ago

“We like these beds, our Staffy likes to be covered when she rests so after learning to open the ‘flap’ herself she can tuck herself in at any time. They are hard wearing and easily washed despite the luxury feel, we have two for different rooms now!”

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Posted 5 years ago

Thank you so much for your review. I'm so glad your Staffy loves her beds and that you are pleased with them too. Best wishes, Alyson

Posted 5 years ago

Thank you so much for your review. I'm really pleased to hear that your Staffy loves her Snuggle Bed and that you are happy with the quality. Best wishes, Alyson

Posted 5 years ago

“I ordered a dark grey ducky donut bed for my two cockapoos and they both love it. In fact I think it’s more comfortable than our bed. I also ordered the following The double fleece dog blankets are so thick and supper soft. Both my cockapoos love them. The Russian blue faux fur blanket which is sooooo soft and so real like to touch. Both my boys particularly love this blanket. I originally ordered another faux fur blanket but changed my mind and wanted to change it. This was done quickly and without any hassle, I was very pleased with the Custer service I received 😊”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their bed and blankets and that you were happy with the customer service you received. Best wishes, Alyson

Posted 5 years ago

“Excellent speedy service, very good looking high quality product.”

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Posted 5 years ago

Thank you for your excellent review. Best wishes, Alyson

Posted 5 years ago

“Memorable personal client service which never disappoints. All the products are top quality too. Thoroughly professional.”

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Posted 5 years ago

Thank you so much for your review David. I'm really pleased that you are happy with our service and products. Best wishes, Alyson

Posted 5 years ago

“Freddy is very happy x”

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Posted 5 years ago

Fantastic to hear that Freddy is happy with his Snuggle Bed :-) Best wishes, Alyson

Posted 5 years ago

“Both our pups love their beds. Despite his size the deerhound is determined to fit into all of them!”

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Posted 5 years ago

Thank you for your review. I'm really pleased that all of your dogs love their Charley Chau's. Best wishes, Alyson

Posted 5 years ago

“this is the forth time i buy online from charlie chau, i've never been to the shop in flesh, but their deliver service is just perfect. high quality products delivered fast and safe.”

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Posted 5 years ago

Thank you for your review. It's great to hear that you are satisfied with the quality of our service and products. Best wishes, Alyson

Posted 5 years ago

“Well I would like to commend Charley Chau highly. Firstly I bought a snuggle bed. My three Italian Greyhounds love it! It is situated in the lounge where they all snuggle together. Then I purchased the mummy dog a new collar and lead - how beautiful she looks! I have now purchased a gorgeous rattan bed. My dogs love it! It looks s beautiful and makes my little dogs very happy. Thank you Charlie Chau. X”

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Posted 5 years ago

Thank you for your review Caroline. I'm so glad that all your dogs love their Charley Chau beds and the collar and lead set. Best wishes, Alyson

Posted 5 years ago

Charley Chau is rated 4.9 based on 1,661 reviews