Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 13th November 2021

Daphne B

Charley Chau 5 star review on 11th September 2021

Åse L

Anonymous

Anonymous // 01/01/2019

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“Charley Chau manges to combine doggy comfort with human practical needs for washing and decor”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you are happy with your Charley Chau. Best wishes, Alyson

Posted 5 years ago

“Charley Chau is very close to my heart as Charley is the litter brother of my Charlie. Have nothing but praise and admiration for this beautiful company. Thank you Jenny & Christine for your beautiful products! Every dog deserves a Charley Chau bed. ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

Thank you so much for your review Sarah. I'm so glad you and Charlie love the quality of our Charley Chau beds. Best wishes, Alyson

Posted 5 years ago

“Excellent service and superior products”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you are happy with the quality of our products and service. Best wishes, Alyson

Posted 5 years ago

“Beautiful collar. Very well made I would prefer the lead ring to be slightly bigger as I struggle to get his lead attached.”

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Posted 5 years ago

Thank you so much for your review. I'm sorry that you are having problems with the lead ring, they do fit with our leads and I've looked at your order and can see that only a collar was ordered and so perhaps you are using a different brand of lead that has a larger clip. If you would like to get in touch with us at hello@charleychau.com we should be able to change the lead ring to a larger one for you. Best wishes, Alyson

Posted 5 years ago

“The dogs love their snuggle sack dog bed covers. However, please know that these are luxury items and the washing instructions must be obeyed to the letter. I have washed 2 covers regularly on 30 deg cycle 1400 spin over a period of time and they are now less than acceptable with matted fur and poor Velcro action. I just thought that a dog bed cover is not a cashmere sweater - my mistake. JH Harrogate”

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Posted 5 years ago

Thank you so much for your review. We do pride ourselves on our dog beds being luxury items and as such we strongly advise that you follow our wash care instructions in order to maintain the quality and condition of the fur and the fabric of the dog beds. The idea behind this is so that they stand the tests of time rather than having to replace them regularly. I hope you are satisfied with the guidance we have provided regarding how to maintain the velcro action on your Snuggle Beds by regularly removing any debris and washing with the velcro fastened. Best wishes, Alyson

Posted 5 years ago

“Excellent product and service as usual. The high standard of service has been consistent over the last eight years of numerous dog bed purchases.”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you are happy with the quality of our dog beds and consistency of our service. Best wishes, Alyson

Posted 5 years ago

“It took our little Whippet Sunday a few hours to get used to her snuggle bed but now that’s she’s got the hang of it she won’t sleep anywhere else ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that your Whippet loves her new bed and that you love it too! Best wishes, Alyson

Posted 5 years ago

“Love everything charley chau. Hate hate hate when you are out of stock of faux fur blankets!!! Lol, you are so popular so please stick more blankets. I Would buy at least two more!”

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Posted 5 years ago

Thank you so much for your review Susan. Unfortunately we have had an issue with one of our suppliers which is why we are out of stock currently. If you would like to email us to let us know which blankets you would like we will email you as soon as we get them back into stock. So sorry to disappoint! Best wishes, Alyson

Posted 5 years ago

“Lovely quality. Worth the money. My dogs love them. Better still, they look good as well.”

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Posted 5 years ago

Thank you so much for your review. I'm really glad that you and the dogs love their Charley Chaus! Best wishes, Alyson

Posted 5 years ago

“Excellent service and my Jack Russell, George, loves his double fleece blanket. Washes and dries really well.”

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Posted 5 years ago

Thank you so much for your review. I'm really glad that you and George love the double fleece blanket and are happy with our service. Best wishes, Alyson

Posted 5 years ago

“Very pleased with the large camel throws. Using them over the sofa, these are high quality and a superb colour, really cosy and classy!”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that you love the quality of the double fleece blankets. Best wishes, Alyson

Posted 5 years ago

“Excellent quality, well thought out and up to date designs”

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Posted 5 years ago

“My daughters dog absolutely loves the snuggle bed. It has stopped him diving under her duvet !”

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Posted 5 years ago

“Very helpful, polite telephone experience and speedy delivery, much appreciated. I did have a bit of bother trying to order on line, but that might be me!!! Poppy will love it, thank you x”

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Posted 5 years ago

“My son first bought a snuggle bed for his Cockerjack two years ago. Tiggie simply adores curling up in it, nose poking out! Since we have adopted Tiggie, the bed had got very wash tired. So I ordered another. Fab”

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Posted 5 years ago

Thank you so much for your review. I'm so glad that your dogs love their Charley Chau beds! Best wishes, Alyson

Posted 5 years ago

“My dog loves this gorgeous bed. It arrived promptly and looks great in my home. I will definitely buy from Charley Chau again.”

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Posted 5 years ago

“.Excellent quality items which makes me go back time & time again to shop .Online shopping is very easy & once ordered goods are usually received within 2-3 days .Phone shopping is also easy & always helpful .”

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Posted 5 years ago

“Collar fits perfectly use measurement approach as advised on website. Lovely colour and had a lovely leather smell. I expect she'll wear it for years.”

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Posted 5 years ago

“Excellent service, very prompt. Lovely message with order. Well packaged!”

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Posted 5 years ago

“All Charley Chau products are of exceptional quality, we have brought many blankets and beds for our doggies over the years as they just love to snuggle. Very efficient, personal and friendly service. An inspirational team effort.”

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Posted 5 years ago

Charley Chau is rated 4.9 based on 1,661 reviews