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Charley Chau Reviews

4.9 Rating 1,570 Reviews
98 %
of reviewers recommend Charley Chau
Company Reviews Product Reviews
1,049
 Metrics Info
4.9
Based on 1,570 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charley Chau Reviews

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah W
Verified Buyer
“I ordered a dog bed on special offer and received the item promptly. Molly's bed arrived well-wrapped and she climbed straight into it once the plastic had been removed. I will need to wash the bed soon and hope that the cover doesn't shrink or warp. A good, lightweight, soft dog bed which suits my rescue dog. Very pleased with our purchase.”
Helpful Report
Posted 1 year ago
Hi Sarah, Thanks for taking the time to leave a review. I'm so happy to hear you are pleased with the Deeply Dishy bed. Happy snuggling to Molly! Best wishes, Chloe
Posted 1 year ago
Kim H
Verified Buyer
“Fabulous service! It was dispatched within the hour and delivered a couple of days later. Really pleased with the mattress even though I have to confess it’s going in an Orvis dog bed as they no longer have UK shops or website. I will definitely buy the whole bed from CC in the near future though. Very impressed. And it’s washable which a lot of mattresses aren’t. It’s a little more expensive than others but definitely worth it.”
Helpful Report
Posted 1 year ago
Hi Kim, Super pleased to hear how happy you are with the Mattress and we do pride ourselves on being machine washable! :D Best wishes, Chloe
Posted 1 year ago
Anonymous
Verified Buyer
“A beautiful bed and such lovely service!”
Helpful Report
Posted 1 year ago
This is so lovely to hear! Thank you for leaving the review. Best wishes, Chloe
Posted 1 year ago
Anonymous
Verified Buyer
“Beautiful collar..comfortable and smart”
Helpful Report
Posted 1 year ago
Thanks so much for the review! :D Best wishes, Chloe
Posted 1 year ago
Kim A
Verified Buyer
“Really good customer service! I didn't receive my order due to the postal strikes. Everything arrived eventually. Great care and communication from Charey Chau. Thanks.”
Helpful Report
Posted 1 year ago
Hi Kim, Its great to hear you were happy with the service you received, it really does mean a lot being a small business. Sorry again for the delay! Best wishes, Chloe
Posted 1 year ago
Alice S
Verified Buyer
“This dog bed has been a game changer!”
Helpful Report
Posted 1 year ago
Thank you, Alice!
Posted 1 year ago
Samantha Y
Verified Buyer
“Can’t give enough stars on these beds! Just gorgeous. You’ll never find dog beds to the quality these are designed and made - my two poodles are loving napping in them. Worth the money as I know they’ll last a long long time, not to mention the great service we received when choosing a size. I would definitely recommend ❤️”
Charley Chau 5 star review on 8th January 2023
Helpful Report
Posted 1 year ago
Oh my! Thank you for the lovely photo of your Poodles. They're adorable
Posted 1 year ago
Deborah S
Verified Buyer
“100% as expected, and our dog is in love with this latest bed.”
Charley Chau 5 star review on 8th January 2023
Helpful Report
Posted 1 year ago
Hi Deborah, Thank you for the brilliant photo! And so pleased the Snuggle Bed has been a hit. Bests, Jenny
Posted 1 year ago
Celia G
Verified Buyer
“Basil love his Ducky Donut bed and his antler chew! Couldn’t be more happier with it and neither could he! Thank you.”
Charley Chau 5 star review on 8th January 2023 Charley Chau 5 star review on 8th January 2023 Charley Chau 5 star review on 8th January 2023
Helpful Report
Posted 1 year ago
Hi Celia, Aww, thank you for the lovely photo of Basil in his Ducky Donut Bed - too cute
Posted 1 year ago
Hayley A
Verified Buyer
“Excellent company with fabulous products and customer service that is second to none. Would reccomend to all dog owners. Can not be beaten for quality of products.”
Helpful Report
Posted 1 year ago
Hi Hayley, Thank you so much for taking the time to write your review! Bests, Jenny
Posted 1 year ago
Marc P
Verified Buyer
“Excellent product, even better service.”
Helpful Report
Posted 1 year ago
Thank you so much, Marc!
Posted 1 year ago
Deborah H
Verified Buyer
“My iggy is very very happy with her new bed we’ve had a job to get out of it Really well made soft and comfortable cannot be more pleased and it arrived so quickly even though it was so close to Christmas One happy dog and owner”
Charley Chau 5 star review on 1st January 2023
Helpful Report
Posted 1 year ago
Hi Deborah, Thank you so much for leaving your review and glad that you're also happy with the Winter Warm Snuggle Bed! Happy Snuggling xx Bests, Jenny
Posted 1 year ago
Karen D
Verified Buyer
“Charley Chau snuggle beds are perfect for our Miniature Dachshund Marco - shame it has taken us 13 years to find them. He has always slept in a sleeping bag dog bed. But nothing of this quality and design. Only the BEST in his old age. Thank you”
Helpful Report
Posted 1 year ago
Hi Karen, Thank you so much for taking the time to write your review and a big welcome to Marco! Happy Snuggling xx Bests, Jenny
Posted 1 year ago
Susan S
Verified Buyer
“Fin is loving his new bed and blanket. Fabulous quality and very soft.”
Charley Chau 5 star review on 31st December 2022
Helpful Report
Posted 1 year ago
Gorgeous Finn! Thank you Susan, it's so lovely to see Finn all cosy and comfy in his Deeply Dishy Bed and Lilac Rabbit blanket. Adorable xx Bests, Jenny
Posted 1 year ago
Janet F
Verified Buyer
“Wow, amazing colour, pure luxury and quality. Not sure I will see much of Schoko now we’ve upgraded to the winter snuggy. One very happy doggie 🐾, thank you.”
Charley Chau 5 star review on 29th December 2022
Helpful Report
Posted 1 year ago
Hi Janet, Aww, thank you and Happy Snuggling to Schoko xx Bests, Jenny
Posted 1 year ago
Anonymous
Verified Buyer
“Bought two of the large for our labradors.. Better than my own mattress! Expensive but worth every penny . Our girls would highly recommend them”
Charley Chau 5 star review on 29th December 2022
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to leave your review and for the fab photo. I'm so pleased to see one of your girls settled in her crate xx Bests, Jenny
Posted 1 year ago
Una D
Verified Buyer
“Amazing product and no issues at all with delivery speed, even during a postal strike and a week before Xmas. The product is beautiful and you can tell it’s been made with love!”
Charley Chau 5 star review on 29th December 2022 Charley Chau 5 star review on 29th December 2022
Helpful Report
Posted 1 year ago
Thank you so much Una! And happy snuggling to your doglet too xx Bests, Jenny
Posted 1 year ago
Anonymous
Verified Buyer
“Very good snuggly bed for our boy. He loves to burrow in it. Thank you”
Charley Chau 5 star review on 25th December 2022
Helpful Report
Posted 1 year ago
So glad the snuggle bed was a hit! Thank you so much for your review. Kerry
Posted 1 year ago
Donna H
Verified Buyer
“I ordered two of the snuggle beds for my dogs for Christmas. I placed my order mid afternoon and the very next day my order arrived! My boys haven't seen their snuggle beds yet as Christmas hasn't arrived but I know they will love them. The beds are lovely quality and I am really pleased with them. I have also purchased the ducky donut beds, the faux fur blankets and the fleece blankets 3 years ago and all are excellent quality and are still in great condition. Charley Chau hasn't disappointed and I would highly recommend them....better still they are a British based company!”
Helpful Report
Posted 1 year ago
Hi Donna, Thank you so much for your review, I'm glad your snuggle beds arrived quickly, I hope the boys enjoyed them on Christmas Day! Thank you for all your support, as a small business it means a lot to us. Kerry
Posted 1 year ago
Mary C
Verified Buyer
“Still awaiting delivery”
Helpful Report
Posted 1 year ago
Hello Mary, I am sorry to read that your order has not arrived. Please would you direct your query to hello@charleychau.com as for obvious reasons we cannot divulge any of your order information on this public forum. Best wishes, Jenny
Posted 1 year ago
Charley Chau is rated 4.9 based on 1,570 reviews
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