Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 13th November 2021

Daphne B

Charley Chau 5 star review on 11th September 2021

Åse L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. Wrong size sent (twice too small) and the shipping to return is more expensive than the cost of the collars.”

Helpful Report

Posted 6 years ago

I’m so sorry that you were disappointed with your order. We looked back through all of the emails that were exchanged at the time. It’s such a shame that the first collar that you ordered was the wrong size which meant that while we made and sent the exact size that you ordered, it was not suitable. We did offer to have another collar made for you as an exchange but as the shipping to return the collar from overseas was expensive you decided to order another one rather than return the original collar. We shipped the second collar ordered with another item to ensure that we minimised your shipping fees too but were not aware of any further problems with sizing. If we have made an error we will, of course, do as much as we can to rectify the problem so if there was a problem with the second collar that we sent to you please do let us know and we will endeavour to resolve the problem. Best wishes, Laura

Posted 6 years ago

“Very pleased with the collar nice quality looks good”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we are so pleased that you are happy with your collar. Best wishes, Laura

Posted 6 years ago

“Must say my whippet bed is worth every penny ,Lenny loves it so much I don’t get a chance to wash it. Excellent quality washes really well,I’d recommend spending that extra cash”

Helpful Report

Posted 6 years ago

Thank you so mulch for your lovely review - we are so pleased to hear that Lenny loves his Charley Chau Bed. Best wishes, Laura

Posted 6 years ago

“Great service.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are pleased that you enjoyed your service from Charley Chau. Best wishes, Laura

Posted 6 years ago

“Our spaniels love the deeply dishy dog beds. They are happier in their beds than on the sofa! We add the luxury faux fur blanket in the winter. Everything is machine washable which is brilliant. They are great products.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review - we are so pleased that your Spaniels love their Deeply Dishy Beds! Best wishes, Laura

Posted 6 years ago

“Out on a walk with our 4 month old whippet we were recommended this bed by a fellow whippet owner, so we took the plunge and ordered it. Our little pup absolutely loves it. I was worried that he wouldn't work out how to get under the covers but he soon did. He used to take up about 4am from feeling cold but not anymore. This is his bed and he has made it his home. The only downside is that it won't fit in the washing machine and the spotty cover is not removable so although it says washable you would have to have a huge washing machine to fit it into.”

Helpful Report

Posted 6 years ago

Thank you very much for your review, I am so pleased that your Whippet loves their Snuggle bed! - It is very funny how they instinctively know how to use it! In terms of washing the bed, the outer cover can be removed, there is velcro on the bottom of the bed allowing you to remove and wash the cover. Please do take care when washing the cover and follow the care instructions on the inside. If you have any questions please do not hesitate to let us know. Best wishes, Laura

Posted 6 years ago

“Very high quality of product and excellent customer service. It's been a pleasure to shop at your store.”

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Posted 6 years ago

Thank you so much for your review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“The ID Tag Collar is beautiful, well made and fits little Morty perfectly. He tan color looks perfect on his little red body. thank you”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that Morty likes his new collar - we are sure he looks very handsome! Best wishes, Laura

Posted 6 years ago

“Very well made and prompt service .”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Very pleased with the bed very good quality in use straight away!”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“My Jack Russell loves his new bed and was quick to learn how to snuggle under himself. The bed was expensive but its of high quality. When I placed the order, it was delivered within 4 days. If you want to treat your four legged best friend, then I would highly recommend Charlie Chau.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review and for recommending us! We are so pleased that your Jack Russell loves his snuggle bed. Best wishes, Laura

Posted 6 years ago

“There is a real joy of finding a brand on instagram and then meeting them in real life at the Spirit of Christmas Fair. I loved hearing about their story. Their beds are amazing - so good in fact that if I could fit into it, it's exactly where I would sleep, the faux fur throw - i can see that the dog will win but secretly I want it for me. Great product, brilliant service and so lovely to support a fellow independent brand. Sarah, Queen of Rings @svpjewellery.”

Helpful Report

Posted 6 years ago

Thank you very much for your wonderful review. it was wonderful to meet you at Spirit and I am so pleased you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Great quality my dog loves it”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we are so pleased that your dog loves their Charley Chau! Best wishes, Laura

Posted 6 years ago

“Fabulous products fabulous service, highly recommended if you like to spoil your dawg, and who doesn’t ?”

Helpful Report

Posted 6 years ago

Who doesn't indeed! Thank you so much for your lovely review - we are so thrilled that you are pleased with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“I cannot recommend Christine and Jenny enough. Superb customer service, friendly and helpful and with a great product. Cassius is a very happy Whippet!”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so pleased that Cassius is happy with his Charley Chau! Best wishes, Laura

Posted 6 years ago

“Our first mattress had an issue but promptly replaced via personel contact from company owner .Excellent customer service .They go above and beyond to make sure you are happy and confident in products . Our " Honey " is very happy in her new bed .”

Helpful Report

Posted 6 years ago

We are so pleased that we were able to rectify the problem with Honey's mattress. - We are so happy that she is pleased with her new bed! Best wishes, Laura

Posted 6 years ago

“It looks fantastic and comfortable the colour suits our room too. Well pleased with it. So is the dog”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Great as usual, not my first purchase and definitely not my last!”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review! We are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Bedding was beautiful. Teddy loves it. The only thing I felt didn’t do it justice was the packaging. With such a lovely product it would have finished off the purchase to receive my product with a little more sparkle. That said the quality was beautiful.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so pleased that Teddy loves his new bed! I am sorry you were a little disappointed with the packaging of the bed... we will bear this in mind as we are always looking for ways to improve! Best wishes, Laura

Posted 6 years ago

“A bed loved by my dog and her friends.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that your dog loves her Charley Chau Bed. Best wishes, Laura

Posted 6 years ago

Charley Chau is rated 4.9 based on 1,661 reviews