Charley Chau Reviews

Name: Charley Chau
Address: Unit F, The Courts, Kestrel Road`, Trafford Park, Manchester
Rating: 4.91

4.9 Rating 1,661 Reviews

98 %

of reviewers recommend Charley Chau

4.9

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 13th November 2021

Daphne B

Charley Chau 5 star review on 11th September 2021

Åse L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The snuggle bed looks good but a little frustrated with it dipping down at the back .Would be fine if my dog stayed in the middle or towards the front .I have to keep moving her forward before she tips up .I failed to take into account it can only be accessed on the floor .This being the case ,will need to buy another bed for the sofa as Honey likes to climb into bed and watch everything .She makes me feel as though i'm punishing her .Maybe she will get used to the suggle but at the moment i feel as though i made a pricey purchase for the looks and effort in not picking up a fallen cover .”

Helpful Report

Posted 6 years ago

Thank you for your review, I am very sorry that you are not 100% happy with your Snuggle Bed. We have never heard of a dog falling down the back of our Snuggle Beds, if you have time could you send a picture to info@charleychau.com? We would be interested to see! Our Snuggle beds are designed to be on the floor - it has a deep hollow filled mattress allowing comfort on hard surfaces. We do however have customers who put their bed on the sofa. Best wishes, Laura

Posted 6 years ago

“Brilliant for my Italians. They wash so well. And I don’t have to tuck them in anymore. They used to bark at me to cover them up. Not any more. Best beds I’ve ever had. Just perfect. Many thanks”

Helpful Report

Posted 6 years ago

Thank you so much for your review Hedi, we are so pleased that your IG's love their Snuggle Beds. Best wishes, Laura

Posted 6 years ago

“As usual lovely blankets for my lurcher rescue rat. Won’t get in her Charley chau beds without them now so have to have several in various colours. They wash beautifully and the fake fur does not shed or clump when wet. Fab quality. Trouble is they don’t wear out !!”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you are happy with your Charley Chau Faux-Fur blankets! Best wishes, Laura

Posted 6 years ago

“Professional service, fast and efficient. Product is perfect and of exceent quality! Highly recoend charey chau”

Helpful Report

Posted 6 years ago

Thank you for your lovely review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Gorgeous, our pup loves it and it’s an attractive piece of soft home furnishing.”

Helpful Report

Posted 6 years ago

We are so pleased that your pup loves their Charley Chau - thank you so much for your review. Best wishes, Laura

Posted 6 years ago

“I discovered Charleychau through friends.... I love the products I ordered. Great quality, beautiful items, and most of all, my dog adores them.... and the service offered by charleychau was just perfect. Thanks so much”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review, it really is so lovely to hear. We are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Excellent product and service”

Helpful Report

Posted 6 years ago

Thank you for your lovely review, we are so thrilled that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Our young dog instantly took to the comfort of the cushion. It is comfortable, easy to wipe clean and the luxurious velvety grey suits our home interior so the dogs bed is not an eye sore in the study or in the kitchen. The fleece blankets are fabulously thick and comforting. Too good for a dog ;-) Thank you for an amazing product that not only is beautiful looking but practical and very comfortable for our beloved pet!”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we are so thrilled that you love your Charley Chau bed and blanket. It really is wonderful to hear such lovely remarks from our customers. Best wishes, Laura

Posted 6 years ago

“Superb company that produce luxury products”

Helpful Report

Posted 6 years ago

Thank you so much for your review, we are so pleased you are happy with your Charley Chau. Best wishes, Laura

Posted 6 years ago

“Tolles Snuggle Bed. Sehr gute Qualität. Unsere Whippet-Hündin braucht noch etwas Übung, um selbständig hineinzukommen.”

Helpful Report

Posted 6 years ago

Thank you so much for your review, we are pleased that you are happy with the quality - hopefully your Whippet will learn how to use the bed very soon. Best wishes, Laura

Posted 6 years ago

“Great to be so nicely served in France with such lovely items. Thank you for your concern”

Helpful Report

Posted 6 years ago

Thank you very much for your review, we are so pleased that you are happy with your Charley Chau! Best wishes, Laura

Posted 6 years ago

“Great service - blanket arrived faster than expected.”

Helpful Report

Posted 6 years ago

Thank you so much, we are so pleased that you are happy with your Faux-Fur Blanket. Best Wishes, Laura

Posted 6 years ago

“Mattress and Bed Bumper Set is made of the highest quality comfortable and stylish ..Super cosy....”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so pleased that you are happy with your mattress and bumper set! Best wishes, Laura

Posted 6 years ago

“This is our 2nd day bed mattress from Charley Chau, so our poodles now have one each and they prove very popular and hard wearing. Within minutes one of the dogs was a sleep on the new bed, a very happy content soul. The covering looks lovely, but have only just started using it, so do not need to wash it yet, so cannot comment on that aspect. Many thanks Charley Chau for a quality product”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review. We are so pleased that your poodles love their Charley Chau beds! If you need any advice when washing your beds please do not hesitate to get in touch. Best wishes, Laura

Posted 6 years ago

“Fantastic products and service. This is what customer service should be. Can not recommend charleychau highly enough.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review - we are so thrilled that you have had a good experience with us! Best wishes, Laura

Posted 6 years ago

“Super quality. Very soft. Very prompt delivery with chosen courier excellent at being precise with delivery time. Recommended size is perfect. I lift up the top and my whippet puppy snuggles under for bedtime. During the day he is happy to lie on top. Will definitely purchase other products from Charley Chau in the future.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you are happy with your Snuggle Bed - it is always so wonderful to hear. Best wishes, Laura

Posted 6 years ago

“Loved the bed!! as does the pooch.”

Helpful Report

Posted 6 years ago

We are so pleased, thank you for your review. Best wishes, Laura

Posted 6 years ago

“Absolutely fantastic products and great service. This is my third order from Charleychau.”

Helpful Report

Posted 6 years ago

Thank you so much for your orders and your lovely review. We are so pleased that you are happy and we really appreciate you coming back. Best wishes, Laura

Posted 6 years ago

“Brilliant service”

Helpful Report

Posted 6 years ago

Thank you so much!

Posted 6 years ago

“Reponse to all my pre-purchase questions and delivery was efficient and fast during possibly the busiest time of year.”

Helpful Report

Posted 6 years ago

Thank you so much for your lovely review, we are so pleased that you were happy with the service you received. Best wishes, Laura

Posted 6 years ago

Charley Chau is rated 4.9 based on 1,661 reviews