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Charley Chau Reviews

4.9 Rating 1,564 Reviews

98 %

of reviewers recommend Charley Chau

Company Reviews

Product Reviews

4.9

Based on 1,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Charley Chau:

Charley Chau makes beautiful bedding for dogs that look gorgeous in your home. An award-winning small British business, we focus on designing luxury dog beds and blankets that are cosy, stylish and practical, and made to perform over time. Comfort for our canine customers is paramount, as is styling for our human customers, and we design to a mantra of ‘machine washable everything’. We set out to make the most beautiful dog beds in the UK and we’re proud to say that we now have customers in over sixty countries around the world.

Visit Website

Phone:

0161 848 8702

Email:

marketing@charleychau.com

Location:

Unit F, The Courts, Kestrel Road`, Trafford Park
Manchester
M17 1SF

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Charley Chau 5 star review on 4th April 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 27th February 2024

Charley Chau 5 star review on 25th February 2024

Charley Chau 5 star review on 9th February 2024

Charley Chau 5 star review on 22nd January 2024

418

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't recommend Charley Chau highly enough.”

Posted 4 months ago

Thank you so much Unity!

Posted 3 months ago

“It looks lovely but my whippet wont use it!!”

Posted 4 months ago

Hi Jackie, I'm sorry to read that the Snuggle Bed hasn't been a hit with your Whippet. The Snuggle Bed has a great success rate but some dogs need a little encouragement and training to understand how get into one. Take a treat that your dog really, really likes making sure it sees the treat. Take a small piece and place is under the cover right at the front of the the bed. Once he/she retrieves the treat, repeat a few more times in a similar spot. Once you dog has done this a few times, start to move the treat further into the bed, repeating a few times before moving further in. You may have to do this a few times but dogs generally work out they can climb into the Snuggle Bed. I hope this helps. Best wishes, Jenny

Posted 4 months ago

“We absolutely love Bella’s early Christmas present, and clearly she does too as she snuggled in straight away! Great quality and delivery time, with excellent customer service from Jenny. Would definitely recommend.”

Charley Chau 5 star review on 7th December 2023

Posted 4 months ago

Hi Mel, Aww, thank you! And so glad to see Bella enjoying her Snuggle Bed! Happy Snuggling! xx Bests, Jenny

Posted 4 months ago

“Charley Chau beds are simply the best - lovely quality material, great colours, hardwearing and long lasting. Our little rescue dog has a dishy bed and a snuggle bed and he loves them both. I have found them easy to clean and they look so nice - very pleased with all my purchases for him - thank you so much Charley Chau!”

Posted 4 months ago

Thank you for the lovely review! I'm so glad your doglet loves his Snuggle Bed and Deeply Dishy Bed. Happy Snuggling xx Bests, Jenny

Posted 4 months ago

“A lovely bed, the Labrador has taken to it too 😁”

Posted 4 months ago

Thank you so much for your 5 star rating of Charley Chau! We are so pleased to hear that your Labrador loves the new bed too!

Posted 4 months ago

“Beautifully made. I would like one to sleep in.”

Posted 4 months ago

Hi Sarah, Thank you for your five star review! We receive a lot of requests for human-sized Snuggle Beds :-) Bests, Jenny

Posted 4 months ago

“Just bought our second Charley Chau Ducky Donut bed in a large for our new rescue GSP who arrives next week :) Our current GSP loves hers. She's had hers for around 3-4 years and it has lasted really well and still looks great. The machine washable covers are easy to remove for laundering. Well worth the initial investment - an end to having to replace beds every year or two.”

Posted 4 months ago

HI Wendy, Thank you for your five-star review of Charley Chau! We are so glad to hear that you and your German Shorthair Pointer have enjoyed the Ducky Donut bed for a few year now, and that it's still going strong! We are delighted that you've decided to make the same purchase again, and hope that your new GSP will love their new Charley Chau as much as your current doglet. We truly appreciate your support and kind words! Bests, Jenny

Posted 4 months ago

“hmm, I don't have the bed yet it was delivered and no calling card was left so im having to have it re-delivered a week later. It missed my dog's birthday which was today. Not ideal”

Posted 4 months ago

I'm sorry you didn't receive your order in time for your dog's birthday. All our deliveries require a signature on arrival and are not left unattended if no one is there to sign for the parcel as the insurance would be invalidated. The drivers will try to leave with a neighbour if possible otherwise parcels are returned to the local depot and sent out for delivery again the following working day. Parcelforce are generally reliable but sometimes deliveries do not go as planned. Unfortunately, once parcels leave our HQ, we have no control over the delivery and we are in the hands of the courier companies.

Posted 4 months ago

“Hello Christine and Jenny, My new beddie arrived last week. Must congratulate you on the excellent quality and style, which matches our living room decor. It is versatile as we can turn it over and it becomes a mattress. But I love burrowing into it as well. It arrived in excellent condition due to the fact that it was double wrapped in polythene. woof Charlie (little golden cocker spaniel)”

Posted 5 months ago

Thank you for your kind words about your new bed! I'm so pleased you love the quality, style and versatility of it. Your five star rating of Charley Chau is much appreciated and I am so happy that the bed arrived in perfect condition. It's great that it fits right in with your human's living room decor. Smooches to Charlie xx

Posted 4 months ago

“Gorgeous bed amazing quality and fab customer service.”

Posted 5 months ago

Thanks for your 5 star rating, Rohima! We are delighted to hear that you're happy with your Charley Chau bed and customer service. Thank you for your support!

Posted 4 months ago

“Took ages to arrive with no explanation other than on the 2 occasions I had to call up to chase my order. Was told they had had a lot of orders for the did bed that I ordered but didn’t really apologise I waited over 3 weeks not the 2 days that was stated when I ordered. When the bed came I was happy with the quality of the bed but was smaller than expected. I have a French bull dog albeit a big one but I’d definitely say a large rather than medium would have been more Suitable. If it hadn’t taken so long to come I’d have swapped it but by this point I was just happy to have something.”

Posted 5 months ago

Thank you for taking the time to provide this feedback. We are of course sorry that it has taken so long for your order to be received, and for the lack of explanation you were given when you called. We certainly understand your disappointment and we do apologize. We appreciate you providing us with this feedback so that we can improve our customer service.

Posted 4 months ago

“Brilliant service and amazing quality. Lovely communication from Jenny too!”

Posted 5 months ago

Thank you Sarah! We are delighted that you were pleased with your Charley Chau experience and appreciate you taking the time to share this 5 star review. It is so wonderful to hear that you were pleased with our service and quality, as well as enjoying the communication with me. We are thrilled that you are a loyal customer and thank you for your kind words. Bests, Jenny

Posted 4 months ago

“Third time purchasing from Charley Chau, lovely company to deal with, kept up to date on delivery. Highly recommend.”

Charley Chau 5 star review on 21st November 2023

Posted 5 months ago

Thank you so much, Jacolyn, for your 5 star rating of Charley Chau and for your loyalty as a returning customer. It's always great to have you back as we appreciate your support. We're very pleased to hear that your delivery experience was up to your standard and that you found us a lovely company to deal with. Thank you again for your kind words - we really appreciate it! And thank you for the fab photo!

Posted 4 months ago

“great service!”

Posted 5 months ago

Thank you so much, Dasha, for giving us a 5 star rating! We really appreciate your loyalty as a customer and love hearing that you had a great experience with our service! Thank you for being part of the Charley Chau family!

Posted 4 months ago

“Fantastic service as always. We love their beds.”

Charley Chau 5 star review on 21st November 2023

Posted 5 months ago

Hi Ritchie, Thank you and glad you love the Snuggle Beds. And thank you for the photo - love, love, love

Posted 4 months ago

“Fantastic quality, my dog absolutely loves her new bed.”

Charley Chau 5 star review on 21st November 2023

Charley Chau 5 star review on 21st November 2023

Posted 5 months ago

Hi Suzanne, Thank you for the lovely photo and I'm so glad the Snuggle Bed has been a success! Bests, Jenny

Posted 4 months ago

“Wonderful product. Great material, extremely comfortable. My dachshund loves it very much and it is very elegant matching the rest of the furniture of the house.”

Posted 5 months ago

Hi Isabella, Thank you for taking the time to leave your review and I'm so glad you and your Dachshund are happy with your Charley Chau bed! Bests, Jenny

Posted 4 months ago

“Charley Chau’s Snuggle beds are perfect for our Italian Greyhounds: cosy, stylish and practical.”

Charley Chau 5 star review on 14th November 2023

Posted 5 months ago

Hi Kirstie, Thank you for the lovely photo! Bests, Jenny

Posted 4 months ago

“Ordered this blanket for my Daisy. It is absolutely lovely and she loves cuddling up on it.”

Posted 5 months ago

“The Snuggle Beds are the best thing ever happen for our two Whippets”

Charley Chau 5 star review on 11th November 2023

Posted 5 months ago

Aww, thank you so much Olin! And big smooches to your Whippets xx Bests, Jenny

Posted 4 months ago

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Charley Chau is rated 4.9 based on 1,564 reviews