CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.49

4.5 Rating 1,508 Reviews

88 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was satisfactory”

Helpful Report

Posted 3 years ago

Dear Pauline, thank you for taking the time to leave feedback. If you do have future recruitment coming up, and consider using CharityJob again, please do contact your account manager (Matthew Sales) first before advertising so that we can ensure you receive a great service rather than a satisfactory one. Best wishes, Beverley

Posted 3 years ago

“It has been hit and miss in terms of quality applicants. Over the past year, we have placed 4 adverts and two (repeated) have received very good candidates and two have not. It may be the time of the year the ads have been placed.”

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Posted 3 years ago

Dear Corinne, it is very disappointing to hear that you did not receive the number of quality applications you were hoping for each time you advertised with us. I have asked your account manager, Judith Jones to contact you asap to discuss the performances of the unsuccessful ads with you. Best wishes, Beverley

Posted 3 years ago

“The application numbers were lower than I excpeted”

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Posted 3 years ago

“It did not give me the chance to reply directly to the applicant and copying the cover letters were way time consuming. I would rather prefer to receive the application on my email and directly reply back to the candidate and receive both CV and letter attached.”

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Posted 3 years ago

Dear Shamim, thank you for taking the time to email us with your feedback. I have asked your account manager, Judith Jones, to contact you asap to discuss the issues you have raised. Best wishes, Beverley

Posted 3 years ago

“It's fine for what it is”

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Posted 3 years ago

“low number of applications”

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Posted 3 years ago

Dear Nili, It is very disappointing to hear that you did not receive the number of applications you were hoping for and on this occasion, have not managed to recruit through CharityJob. I have asked your account manager to contact you asap to discuss both the ad performances and your experience using CharityJob. Best wishes, Beverley

Posted 3 years ago

“It has been ok. Most of the applicants we got through Charity Job applications were not suitable for the job however, and many had no relevant experience and did not submit a cover lette.r”

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Posted 3 years ago

“Faye Nicholson was great, very helpful indeed. However we had a vey poor response to this advertisement”

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Posted 3 years ago

Hi Stephen, it's very disappointing to hear that your vacancy did not attract the number of application you were hoping for, so I have asked your account manager to contact you to discuss this. Best wishes, Beverley

Posted 3 years ago

“Easy enough to post but poor number and quality of candidates didn't justify the cost”

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Posted 3 years ago

“I had many, many more applications via LinkedIn and Indeed.”

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Posted 4 years ago

Hi Karin, I'm sorry to hear that your CharityJob advertisement did not attract the number of applications you were hoping for. I have asked your Account Manager to contact you to discuss this. Kind regards, Beverley

Posted 4 years ago

“Overall the service is good but unfortunately it didn't bring in the applications we hoped for”

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Posted 4 years ago

Hi Carole, it is disappointing to hear that you have not managed to recruit through CharityJob, so I have asked your account manager to contact you asap regarding this.

Posted 4 years ago

“Would rate 'Good' in terms of using the site and customer support offered. However, this time (June 2021) we had to chase a response from our dedicated account manager with regards to a change to to the advert. So, this time round, we're rating it 'adequate'. When I finally managed to speak to someone, their service was very good.”

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Posted 4 years ago

“Disappointed at the response to manager's recruitment”

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Posted 4 years ago

“All going well so far”

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Posted 4 years ago

“It brought in the applicants, but it was a really horrible site to use for setting up the ad. I had great difficulty in seeing how to progress to the next stage, how to save or edit what I had written and how to post it when I was done. The closing date was 11th April. I set it not to show the ad from 12th and it posted 12th instead of 11th as the deadline, which caused grief with a late applicant. It kept deleting my £100-off code. I really hated the experience of using it.”

Helpful Report

Posted 4 years ago

Hi Stephanie, It’s great to hear that your ad successfully attracted the candidates you were hoping for, but very disappointing that you did have a good overall experience when using our website, so I have asked your account manager to contact you to discuss how we may improve things moving forward. When listing vacancies on our website you are given the option to select a specific closing date and time, the ad will then automatically expire on the date and time you have selected, my apologies if this was not clear to you. Lastly, I’m glad to see that you successfully used the £100-off code and were charged at the discounted rate. Best wishes, Beverley

Posted 4 years ago

“We didn't get any applications from this site”

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Posted 4 years ago

Hi Clare, we are truly sorry to hear that you did not manage to recruit through us and had to leave a negative review. I have asked your CharityJob account manager to contact you asap regarding this. Judith Jones will be in contact shortly. Best wishes, Beverley

Posted 4 years ago

“when i first posted my job, someone called me to talk through the process. They said that they would call again to go through next steps before the job advert closed. The deadline was yesterday and no one has contacted me. I am sure I can navigate the system but given the candidates are anonymised a little guidance wouldn't go amiss.”

Helpful Report

Posted 4 years ago

Hi Joanne, we are truly sorry that you had to leave a negative review for us. I have asked your CharityJob account manager to contact you asap regarding this. Judith Jones will be in contact shortly to guide you through the anonymised applicant manager process. Best wishes, Beverley

Posted 4 years ago

“The site is fine and generated a lot of interest in the post. However the majority of them were not appropriate, and 23 were looking for visa sponsorship.”

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Posted 4 years ago

“I am so happy for the services that charity Job has been rendered for me”

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Posted 4 years ago

“It was quite a task to load up and we did not have any interest shown at all.”

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Posted 4 years ago

Thank you for your feedback, Amanda. It is very disappointing to hear that your vacancy did not generate the level of candidate interest you expected, so I have asked your CharityJob Account Manager to contact you asap regarding this. Once again. thank you for taking the time to leave feedback.

Posted 4 years ago

CharityJob is rated 4.5 based on 1,508 reviews