Bought a lovely Seiko watch from them at their shop at McArthur Glen outlet in Mansfield whilst on holiday in the locality. Nice staff and very helpful. The watch needed to have a a couple links removed from the strap which was done by the staff in the shop. After returning to our holiday accommodation I was wearing the watch and the strap fell apart. I just managed to catch the watch before it fell to the ground. Returned the watch to the shop, ( a significant inconvenience and 30 mile round trip) to be told it would need to go to the workshop or they would give me a full refund. I opted for the watch to be sent to the workshop and then upon its return to be posted out to my home address. This was supposed to take a week. Despite me leaving all my contact detail, nobody contacted me to give any update. The watch showed up today after nearly three weeks. The repair of rejoining the strap has been completely botched. The strap will not fit as another link has obviously been removed….. not what the workshop was told to do. In addition the strap has been fitted the wrong way round so the clasp fitting faces away from you. Not how a Seiko strap clasp should be. I will be taking the watch to be adjusted by professionals in my home town at my own expense, or I might consider returning it. I will never set foot in a Chapelle jewellers again and will be advising all my friends and family of this particular mess. If zero stars could be awarded thats exactly what they would have got. My advice? Shop somewhere else.