Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,283 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,283 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridges supplied are a poor fit into my HP Officejet printer,. I keep having to re insert these to get them to work. Poor quality Cartridges.”

Helpful Report

Posted 4 years ago

Dear John, Thank you for your feedback. We do offer 100% satisfaction guarantee on all our products. A Member of our Customer Service team will be in contact with you shortly. If you do require any further assistance please do not hesitate to contact me. Kind regards, Lizzie Cartridge Shop

Posted 4 years ago

“Cartridges are of a usable quality, however delivery took a long time. Over all I would think again about purchasing from Cartridge Shop if you are in any sort of hurry for your cartridges.”

Helpful Report

Posted 4 years ago

Dear Graham, Thank you for your review. We do state on our website that the delivery can take 2-7 working days with Royal Mail, I do apologise if this was longer than you expected. Should you require any further assistance please do not hesitate to contact us further. Kind Regards Simon Cartridge Shop

Posted 4 years ago

“I just also find that the Quilty of ink isn’t the same as the original ones. They seem to run out quickly”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review and I am sorry to hear that you are not happy with the compatible ink cartridges supplied by ourselves. You are covered by our guarantee and we will be happy to replace the problematic cartridges or refund you. We look forward to hearing back from you. Kindest regards, Simon Bennett

Posted 4 years ago

“I think over the years the prices have risen and my recent order took an unacceptably long time to arrive.”

Helpful Report

Posted 4 years ago

I am sorry that your order took a long time to arrive. This was over the new year which means the order was dispatched later than our normal time.

Posted 4 years ago

“I bought hp orginal ink. Afterwards realised it was an refill ink. That is why my rating is low and I am not happy with the business it's misleading the consumers.”

Helpful Report

Posted 4 years ago

Dear Liton, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. All our products are covered by our guarantee I will therefore arrange for a member of our Customer Service team to contact you as soon as possible. Kind Regards Simon Cartridge Shop

Posted 4 years ago

“Delivery took to long if amazon can do next day delivery why wait a week”

Helpful Report

Posted 4 years ago

Dear Mike, Thank you for your review. We do state on our website that the delivery can take 2-7 working days with Royal Mail, I do apologise if this was longer than you expected. Should you require any further assistance please do not hesitate to contact us Kind Regards Louise Cartridge Shop

Posted 4 years ago

“I bought a set of Premium Cartridges for my HP Photosmart Printer and our black Labrador Dog comes out dark BLUE! they are rubbish. Will not use you again.”

Helpful Report

Posted 4 years ago

Dear Michael, Order: CS190812-LV552400 Thank you for your review. I was sorry to read of the problems with the cartridges for your HP printer. I will arrange for a member of our Customer Service Team to contact you regarding this matter. Kind regards, Simon

Posted 4 years ago

“During the process of ordering online I recall being informed that free next day delivery would apply. I ordered on a Friday and expected "next day" to be normal weekdays so was expecting delivery on Monday. After some days I phoned CS regarding no delivery and was informed that the product Epson Gloss ink for Epson R3000 printer was being despatched from Europe, I think it was Switzerland. The Ink eventually arrived on Thursday. It is very unlikely that I would use this company again.”

Helpful Report

Posted 4 years ago

Dear Peter, Thank you for your review. I have checked the product that you have ordered on our website and can confirm that we do not use Next Day service for this item. Please click on the following link: https://www.cartridgeshop.co.uk/Ink/Epson/Epson-T1571-C13T15714010-Original-Photo-Black-Ink-Cartridge-10111.html?terms=#10111 If you check where it states delivery on the right hand side next to the product listing it states 'Standard Service' which is 2-4 days. If this was a Next Day item it would state 'Next Day' If we can be of any further assistance then please let us know. Best Wishes, Stephen, Customer Service

Posted 4 years ago

“First time using Cartridgeshop and I was pleased with the prompt delivery. I have an issue with the black cartridges in that for one of them the printer won't let me print at all and with the second one, it prints but I'm being constantly told that it's counterfeit and only a quarter full. The printer is flashing continuously as well but I can live with that. The colour cartridge seems OK but I'm also being told it's half full.”

Helpful Report

Posted 4 years ago

Dear Marc, Thank you for your review. I am really sorry to hear of the problems you have experienced using the cartridges supplied by ourselves. All of our products are covered by our guarantee, therefore so we can help resolve this for you, please do contact us via email or over the phone. Kind regards, Simon Bennett

Posted 4 years ago

Dear Marc Thank you for your review. I am sorry that you have had a problem with the black cartridge we supplied. I can see that you have contacted our customer service team directly, and a replacement cartridge will be sent out to you today. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 4 years ago

“Placed two orders through Cartridge Shop within a few days. Both orders placed through Get Paid to, where cashback is offerred. First order - not credited, second order was - and despite writing to ask why I haven't had a response. Products arrived in good time, so very disappointed to be let down by their promises.”

Helpful Report

Posted 4 years ago

I can't see any emails from yourself. As for the cashback that is run and paid for by "Get paid to " so you will need to contact them to ask why the payment hasn't been paid to you. Kind Regards, Sarah

Posted 4 years ago

“the cartridges i ordered from you which are a pack of four TO551,2,3,4 series for an Epsom stylus Photo RX520. None of them worked and the printer keeps complaining that they are not compatible. Need some help as need to print things. Thank you.”

Helpful Report

Posted 5 years ago

Dear Patricia, Thank you for taking the time to leave a review. I am very sorry to hear that you have had an issue with your order. Looking at the notes I can see that we have sent over some information to you and are just awaiting your reply. I will arrange for a member of the team to contact you further. Kindest Regards, Emily

Posted 5 years ago

“The alternative cartridges are not recognised by my Canon printer so it reports them as low ink. Will be buying the branded parts next time.”

Helpful Report

Posted 5 years ago

Good Morning, Order: CS190330-LV526964 Thank you for your review. I was sorry to read of the problems with the cartridges for your Canon printer. I will arrange for a member of our Customer Service Team to contact you regarding this matter. Kind regards, Simon

Posted 5 years ago

“Nothing good to say.”

Helpful Report

Posted 5 years ago

We have sent a returns label so the items can be returned back to us for a refund.

Posted 5 years ago

“One of the cheap cartridges you suggested did not work.”

Helpful Report

Posted 5 years ago

Dear Terry, Thank you for your review. A member of the team will make contact with you shortly. Best Wishes, Stephen

Posted 5 years ago

“ordered 2 301 xl compatible cartridges 0n 20.9.18. the colour one worked ok but the black one leaked over my printer causing me to clean up the mess and dump the black cartridge. I am disappointed in this and this is why i ordered genuine cartridges which work fine.”

Helpful Report

Posted 5 years ago

We have been in touch with the customer as no previous contact before putting on the review and offered to replace under the guarantee we offer.

Posted 5 years ago

“The cartridge packet is exactly what I ordered previously but they actually do not fit the printer. Is this anything to do with buying them from Switzerland?”

Helpful Report

Posted 5 years ago

Dear Brenda Thank you for your review. i am sorry that you are having problems with the cartridges supplied by ourselves. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 5 years ago

“Ink wouldn’t work in printer even though it was supposed to be compatible”

Helpful Report

Posted 5 years ago

Dear Meehan, Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Emily

Posted 5 years ago

“Dot sure if this is a one off on a comparison from same purchess from argos which cost £36 when finished putting in printer the ink leaves went down a quarter on all three except the black cartridge. Not happy with purchess confidence lost”

Helpful Report

Posted 5 years ago

Dear Mr Hallett Thank you for your review. The cartridges you have ordered are the standard capacity ones, not the higher capacity, though both types of cartridges are the same size, this is why the ink levels will look low. The amount of pages you should achieve from these are black 250 pages, and each of the colours 300. This figure is calculated using ISO printing standards and is based on 5% coverage of an A4 sheet. I hope this helps. Kind Regards Marianne

Posted 5 years ago

“Following my initial review, I received an unexpected phone call , from a very helpful lady. She explained the company policy to replace any defective cartridges, so I can now happily give a glowing appreciative review to Cartridge Shop for their rapid response. F.”

Helpful Report

Posted 5 years ago

Dear Mr Ellis, Thank you for your feedback. I am sorry to hear you have experienced a problem with 2 of the100XL Compatible Black Ink Cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service Team contacts you shortly to resolve the matter. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge Shop

Posted 5 years ago

“the cartridge DEAR SIR, I HAVE BE RETURN BACK YOUR BLACK INK K PREMIUM 304XL INK CARTRIDGE, I AM WAITING RIGHT INK BLACK HP 304 XL HP DESKJET 2600, I SENT YOU EMAIL PLEASE NOT TO DELAY SEND QUICKER MY ABOVE INK, M AZAM”

Helpful Report

Posted 5 years ago

Cartridge Shop is rated 4.8 based on 17,283 reviews