Hi Carolyn
Thanks for taking the time to place a review
We double-checked your email and all was ok
We delivered your order 100% on time and to promise
I'm so sorry it appears the fixing clips are missing, I've arranged for some to be sent
“I was looking for a UK manufactured car carpet and came across CMK. The carpets arrived in the time stated. The carpets (prestige) are of good quality, better than I’ve found locally at motor factors. They fitted the carpet studs perfectly. I have had them in for a week or so at present so cannot comment longevity.”
“Great service throughout and great product.
Would be better to have delivery in a closed package rather than see through as these were a gift and the recipient saw them being delivered 😢”
Hi Zoe
I do fully appreciate why this would cause a problem
We have attempted to solve this in 2 ways
1. we have detailed this possible issue on the website to advise customers this is our method of shipment
2. we can deliver to an alternate address
Sadly, we cannot change this method of packaging due to the need to be able to scan shipping and production labels through the clear polythene
I do hope the gift was well-received, all be it early
“Absolutely brilliant customer service. I sent an email to query where my items were and was given all the information from Andy and help that I could possibly want. I just wish more companies took this approach, fantastic!”
“excellent fit for my daughter's car, the strong smell of rubber is taking a long time to subside. I say this as I have experience of buying rubber mats for my Discovery and that smell wasn't as strong”
Hi Martin
Thanks for placing a review
Rubber can take a while to de-odourise depending on the time of year its manufacturered
If at any point, you are unhappy, please come back to us
We will resolve for you
Kind Regards
“Mats in my 2015 Focus worn out Car Mats exceeded expectations . Good comms and excellent delivery, Would buy from again. Just as good as the Ford mats that came with the car which I bought it in 2015.”
