Car Keys Solutions Reviews

Name: Car Keys Solutions
Address: 142-144 East End Road, East Finchley, London Borough of Barnet
Rating: 4.85

4.9 Rating 4,172 Reviews

97 %

of reviewers recommend Car Keys Solutions

Company Reviews

Metrics

Info

4.9

Based on 4,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 3603 5556

Email:

contact@carkeyssolutions.co.uk

Location:

142-144 East End Road,
East Finchley
London Borough of Barnet
N2 0RZ

Write Your review

Tell us how Car Keys Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Car Keys Solutions 5 star review on 12th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company doesn't deserve one star. The 3hr time slot nearly elapsed, so I called them. They told me the technician was 3 mins away, but is stuck on another job. I was next and he'd be along shortly. They call back 10 mins later saying it could be as late as 6pm! Then changed it to 5pm. Come 5pm i'd had enough and cancelled the appointment. Thanks for wasting 5 hrs of my day, costing me money and my evening plans! See you next Tuesday's! I can't confirm I got a refund just yet. They want to hold my money for 5 days too now. Mugs!”

Helpful Report

Posted 1 week ago

Hello Mr. Adam, We’re genuinely sorry for the frustration caused on this occasion. We completely understand how disruptive long delays and changing arrival times can be, especially when you’ve set aside your day and made plans. Unfortunately, earlier jobs can sometimes overrun, but we accept that our communication and time management fell short here, and for that we apologise. Regarding the refund, this is currently being processed in line with our payment provider’s standard timescales, which can take 3-5 working days to reflect back in your account. If you’d like to contact us directly, we’d be happy to confirm the status for you. We appreciate the feedback, as it helps us improve how we handle scheduling and customer updates going forward. Kind Regards, Car Keys Solutions Team

Posted 1 week ago

“Booked an appointment 10 days in advance then they cancelled it the day before I was due to visit and arranged it for another 4 days later, when I finally got to my appointment within 10 minutes I was told there was nothing they could do and I should contact Mercedes. So unhelpful but kept mentioning about the free diagnosis I received as if I should be grateful !”

Helpful Report

Posted 2 weeks ago

“Got my ghost immobiliser installed and it turned out to be faulty ( car starting without having to put code in) chased customer support for help for a whole week , everytime I called , this guy David from Coventry told me we will call you back and sort it etc .. he never once called me back everytime i had to call the branch , now i am stuck with a faulty ghost and no support whatsoever.”

Helpful Report

Posted 1 month ago

“Needed two new dead locks for my van after loss of key they managed to damage both my side door and back door with the drill left massive scratches to both doors , charged us £280 for both locks and only took £50 off the total bill absolute cowboys made a right mess of the paintwork drilling the old deadlocks out!Gona cost me to get the van completely resprayed they promised the wouldn’t make any damage then blamed the dead locks for being to hard very unprofessional and took no responsibility for there careless work”

Helpful Report

Posted 1 month ago

“I sent the photo of the key that I wanted . They sent me a photo of the key that was smiler to one I wanted. When there guy was on the way a gain, I was assured it will be the to the left one I need. I have my car keys to the guy. When he finished I was surprised when he gave me the cheapest key not similar to what I wanted. It was a it late for me to have argument with the guy. Also I had already paid £120 in advance. I paid the rest £60. I hoped that the company would rectify their fault but never happened.”

Helpful Report

Posted 2 months ago

“very bad experience with their service. They said that we can cut a key for your car and It's only our engineer who can do this in the UK and they charged me a very high price and I paid deposit (They wanted me to pay full). On the day they didn't show up, I called they said Oh sorry, the engineer is going to be late for 3-4 hours and don't worry he is working on your case. He started asking for pictures of the key and how many buttons it has and photo from the door etc. I sent everything. Suddenly he messaged saying SORRY WE CAN NOT DO IT. He said the engineer is on his way and he lives far but then he said oh we can not do it. It was the most inconvenient experience I had with this company and I am very disappointed.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, and I’m truly sorry to hear about the frustration and inconvenience caused. This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to wait for the engineer and then be informed that we couldn’t complete the job, especially after taking a deposit and gathering all the necessary information. We asked you to send the following photos in order for us to make sure that our master engineer can really do the job. We should have communicated more clearly and managed expectations better from the beginning. Your feedback is taken seriously, and we’re currently reviewing what went wrong in this situation to ensure it doesn’t happen again. Again, we sincerely apologize for your experience and appreciate you bringing it to our attention. - Car Keys Solutions

Posted 7 months ago

“Job not done properly still need to be finish , and damage on my car part . I hope they will sort out next week in different branch .”

Helpful Report

Posted 7 months ago

“Came to sort out a new key, didn’t have the proper key but gave me a substitute supposedly until they came back with the right key. Paid in full for the work. No contact for months so I had to ring them. Young lad came out to sort out the problem. Ended up being charged a further £100 and had to hand the substitute key back to be able to get the new key. Went on their site to leave a comment to find I had been blocked. Stay clear.”

Helpful Report

Posted 8 months ago

Thank you for your review. We're very sorry to hear about your experience — this certainly isn’t the level of service we aim to provide. We understand your frustration regarding the additional charge and the key handover process, and we take feedback like this seriously to help us improve. Regarding the issue with leaving a comment on our site, this is not something we would ever intentionally do to avoid feedback, and we’d be happy to look into it. If you're open to it, we’d really appreciate the chance to discuss this further and make things right. Please contact our customer service team directly. Thank you again for bringing this to our attention.

Posted 8 months ago

“I was quoted the wrong price. When the engineer came he said he could not do the job for that price. After an hour of speaking to customer service to resolve the matter I was forced to sign a payment agreement to pay the additional balance even though I told them I could not afford it. I was told that if I did not agree to the payment plan the engineer will leave without doing the job and I will lose the deposit of £120”

Helpful Report

Posted 1 year ago

“I was told they could do the job on my moped when they couldn’t bad customer service very disappointing”

Helpful Report

Posted 1 year ago

“Why I give you one star because you not do your job when my car on the stuck on the road? I can't drive in than my car. What you say you are busy you can do nothing. Thanks for my other friends from garage and help me. Then I remove my car from there.”

Helpful Report

Posted 1 year ago

“Terrible customer service. The keys they made for me stopped working after 3 months and they just don't reply to my emails.”

Helpful Report

Posted 1 year ago

“Avoid. I have paid a £450 deposit and keep being given the run around. Originally Nick said my key was being delivered Monday 8th April, then he told me would definitely be Thursday 11th. I took the day off work today and have waited in all day only to call at 5pm to be told that Nick has gone home for the day. He didn’t even have the decency to call me back. Terrible service.”

Helpful Report

Posted 1 year ago

“I was completely lied to, on the phone I was quoted £30-40 for a battery replacement on my fob when I got there I was charged £90. I am not happy at all and felt reluctant to pay but I had to as it was required to be done.”

Helpful Report

Posted 1 year ago

“They demaged my car, the rear parking camera stopped working, battery is always flat and cant start the car, and now waiting for 1 month for them to come an check it, that dose not mean fix it just check it, and all this time I am just charging car batter every day just so that I can use it for work, and have spent £190 for new battery now, and £28 for jumpstar cables, £140 for jumpstart powerbank just in case I go somewhere and I cant come back home. Plus not sure how much the rear camera fix will just me not to mention the time and fustration.. the idea is good but if you have a problem then your left with it to deal by yourself”

Helpful Report

Posted 1 year ago

“Work was completed then was told I was misquoted. Awful experience will definitely not recommend. Will definitely be telling my friends.”

Helpful Report

Posted 2 years ago

“At this moment in time I’m not very happy. My car goes in with a working front indicator light and comes out with the front indicator light not working. And the team can’t fix it. I’m extremely disappointed. I was left with, it could be this or it could be this. The car will have to come back to a garage to validate it. And they will charge me. I’m very disappointed”

Helpful Report

Posted 2 years ago

“Had a mobile call out, blocked fob as one had been stolen, paid cash . Need a receipt for insurance purposes but company are saying no job was completed!”

Helpful Report

Posted 2 years ago

“On returning home I found that the new key didn’t provide the comfort access that the old key still does”

Helpful Report

Posted 2 years ago

“Could you please send a bill/invoice so that I can prove my two years' guarantee?”

Helpful Report

Posted 2 years ago

Car Keys Solutions is rated 4.9 based on 4,172 reviews