Car Keys Solutions Reviews

Name: Car Keys Solutions
Address: 142-144 East End Road, East Finchley, London Borough of Barnet
Rating: 4.85

4.9 Rating 3,717 Reviews

97 %

of reviewers recommend Car Keys Solutions

Company Reviews

Metrics

Info

4.9

Based on 3,717 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 3603 5556

Email:

contact@carkeyssolutions.co.uk

Location:

142-144 East End Road,
East Finchley
London Borough of Barnet
N2 0RZ

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Car Keys Solutions 5 star review on 9th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called for a price agreed to the price when the tachnition turned up was told the prices was more then quoted was unable to get an invoice till after the work was done no matter how much we asked for one.”

Helpful Report

Posted 1 month ago

“Appointment 0900 to 1000 called at 0930 to say will be with you at 1130, when I said OK said will take 3 hours do you have time again said yes, gave me the impression that he did not want to come. Arrived at 1100 told me I had to empty van as he needed to work inside with doors closed this did not happen so emptied for no reason. He finally finished at 1630 during this time he told me nobody likes fitting these vans as they have a double skin, very hard work he had to adjust locks when I tried to close them, one of them I have to push to close easily, he did say he could alter this but it would take more time. Also the locks on the side doors do not fit flush but are half out at an angle then wanted to charge me £530 when I said no he said oh have you paid a deposit ok. So 5 and a half hours later I have wasted a complete day”

Helpful Report

Posted 1 month ago

“The man who I spoke to Nick was very friendly and helpful and the guy who did the work was very quick but on the other hand £380 for 45 minutes work is crazy but you have no other choice. I’m told they all charge the same so if I’m going to be over charged by some one any way it might as well be them.”

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Posted 3 months ago

Dear Jeff, Thank you for the great review, We work hard to offer high-quality service to all our customers. our prices are the cheapest in the market (quoted by our customers) We hope to have the opportunity to serve you again in the future. Regards, CarKeysSolutions Team.

Posted 3 months ago

“problem not solved will take to the shop”

Helpful Report

Posted 4 months ago

“Staff were friendly and professional but despite booking in advance I was told to wait over an hour before my car could be seen. My appointment was at midday and my car didn’t get seen until 13:20. There were then issues with the pairing of a new key which resulted in me having to wait 4 and a half hours for my keys to be paired. Sometimes issues arise and delays are occasionally inevitable but the communication was poor. I spent hours without updates or explanation, consistently being told “20 more minutes”. Despite being sat in the waiting area the whole time. Ultimately the service provided was of a good quality and the staff were friendly but consequently my entire day was ruined and I had to cancel other errands I had on the day.”

Helpful Report

Posted 5 months ago

Dear Rob, Thank you for taking the time to share your experience with us! We apologize for the delays you experienced with our team, This is not our usual standard . Your input helps us improve, and we will work on ensuring faster service in the future. We hope to have the chance to serve you even better next time. Regards, CarKeysSolutions Team.

Posted 4 months ago

“Man at Brentwood not very public friendly. Agressive and almost rude. But he and his oppo did get the job done in quite some time and he got very angry when I enquired how much longer innit Previous staff excellent.Have used your service several times but not sure I would go to Brentwood again.New suppliers popping up all the time So be careful.And a lot cheaper.Bon Chance Bueno Fortuna Biel Gluck Good luck”

Helpful Report

Posted 8 months ago

Dear Keith, thank you for taking out time to write a review, I apologise on behalf of our team, we will look into this, do not hesitate to give us a call if you need any of our services in the future. Regards, CarKeysSolutions Team.

Posted 8 months ago

“The service was easy and fast. Unfortunately my son was with the car and he was persuaded that he needed 2 keys when I wanted only 1 as it is so expensive. I feel robbed.”

Helpful Report

Posted 9 months ago

“StarLine installation was done but communication was very poor. For example, I knew about the forb after the installation was completed. After the installation, I was not informed where or how to download StarLine app. There was no clear communication about the yearly subscription. There was no booklet to explain what was done and what to do if attempted car theft takes place.”

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Posted 1 year ago

“When the mechanic eventually arrived he was quick and efficient. However, this was on the third appointment over three days. The previous two failed to arrive.”

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Posted 1 year ago

Thank you for taking the time to share your experience with us. We try our best to finalize our jobs as soon as possible, but sometimes unpredictable connection issues come up. Please rest assured we do everything on our side to make the waiting time as short as possible.

Posted 1 year ago

“Efficient, quick service and friendly technician.That is what you pay the high fee for, to get you out of trouble. The guy spent, say 45 minutes, tinkering/repairing ignition switch and cutting a key blade for £315. Hurts a bit, pity they can’t have a cost structure depending on the task, time and new parts. Overall good service and peace of mind for me”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your feedback; we are pleased that our technician got your car back up and running quickly! The fact that the entire job took about 45 minutes is because our engineers are highly trained to be the best every day, so the price that you paid was for your comfort, as you wanted us to come to your address, even though our adviser offered you a cheaper price at one of our workshops (£200), and second, as I mentioned above, the engineer has the best knowledge, tools, and equipment to finish the job. We wish you a Merry Christmas!

Posted 1 year ago

“Very professional. Came to house on time. polite. However, car key stopped working within 3 days. (edit) Spoke to office, and they organised to take back key.”

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Posted 2 years ago

“After waiting two hours in there Norwood shop I was then told they didn't have the tools to complete job , how ! frustrating ! this was , But they redeemed themselves next day as a very polite and patient young man turned up and completed job effectively and efficiently I now have a spare key 🔑for my cayenne car .”

Helpful Report

Posted 2 years ago

Hi Patrick, Thank you for your feedback! We are really sorry about the waiting time. We try our best to finalise our jobs as soon as possible, but sometimes unpredictable connection issues come up. This time, after we tried with a few devices in order to do a spare key for your car but your vehicle requested a special tool. Waiting time was ~ 1h and you were informed about the procedure and the time. We couldn't complete the job in our workshop, our technician explained to you about the situation, and you were rescheduled for a mobile job, at the same price and we came across the next day, not another company and completed the job! I've tried to call you several times but there was no answer. If you would like to discuss further call us on : 02033935669/02036271771 Thank you!

Posted 2 years ago

“Excellent service from the member of staff who dealt with me at the Portland Road branch, prompt and courteous. I had been given a quote of £222 by the main dealer for a replacement key having been told that my key could not be repaired. The key was repaired at a cost of £65. I would highly recommend Car Key Solutions.”

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Posted 2 years ago

“I got a key done from Carkey Solutions on the 16th of October and everything went smoothly. I have recently moved house and needed to move my car from one house to another. When I tried to start my car it said that it was mobilised so it wouldn’t start. I rang Carkey Solutions to see if they could get someone to come out to fix the issue (after speaking to my mechanic who said he couldn’t do anything) and the first person I spoke to was very unhelpful. He said they had no record of my car being done and because they get rid of their record after a year it was no longer under warranty. However I continued to explain that I had it done in October but I did not receive invoice by email like they said I would. He then said he would ring me back in 5 mins and never did. I decided to ring them back and I spoke to a lady that was helpful. She somehow managed to find my records after the other man couldn’t and said that I was under warranty and that they would send someone out. Someone was here within 2 hours to fix the problem. It was not the most amazing experience but it wasn’t the worst.”

Helpful Report

Posted 3 years ago

Dear Danny, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with our customer services fell short of expectations. We aim to provide the best service possible, but there are many aspects we are looking to improve so we appreciate your honesty. Thank you for trusting Car Keys Solutions! We are glad, in the end, we delivered the expected service. Regards, Car Key Solutions

Posted 3 years ago

“I had a prompt response from Key Solutions and had an engineer out to me within a couple of hours. Sadly my problem was unresolved.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to share your feedback with us. We want to to feel comfortable sharing an honest review. The two technician who have worked on your case programmed a new key and ran a proper diagnostic which indicated that your car has other issues that can be handled further by a garage. On the other hand, I am glad to hear that you a happy with the response time. Thank you for your review. Let us know if you would like to discuss this further by calling us at 02033955669.

Posted 3 years ago

“The new key was too thick to fit into the ignition. I filed some of the surface down and it eventually worked. I suggest you use a thinner key in future. From Brian Holland”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately

Posted 3 years ago

“HI THERE,MANY THANKS FOR COMING OUT TO ME,WHERE OTHERS REFUSED,YOUR TECHNICIAN WAS GREAT,NO COMPLAINTS WITH HIM,I AM JUST A BIT DISSAPOINTED THAT I WAS LEFT WITH A CAR,WHERE THE TAILGATE CANNOT BE LOCKED,THE ALARM DOES NOT WORK,THE CENTRAL LOCKING DOES NOT WORK EVEN WITH THE KEY,I WAS TOLD WHEN I PHONED THE OFFICE,TO ARRANGE THE APPOINTMENT,THAT I WOULD HAVE NO REMOTE CENTRAL LOCKING,BECAUSE THE NEW KEY WOULD NOT BE ABLE TO OPERATE THIS,WHICH I ACCEPTED,BUT I WAS NOT TOLD ABOUT THE REST NOT WORKING,ONCE AGAIN I DO NOT BLAME YOUR GUY HE WORKED REALLY HARD TO SORT IT,BUT NONE THE LESS I KNOW HAVE A CAR,WITH NO ALARM A NON LOCKING TAILGATE,AND NO CENTRAL LOCKING ON THE KEY---STEVE JAMES---------”

Helpful Report

Posted 4 years ago

Dear Steve , thank you for taking the time to share your review with us . We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Sometimes some older vehicles are more difficult on creating a remote. Nevertheless we managed to create a key that started the car and this has made you mobile. And from your description It could be an electrical issue of some kind with the central locking in general , we can definitely help you with this matter .So, please give us a call .We look forward to hearing from you.

Posted 4 years ago

“the engineer called to say he was 5 mins away but didn't call when he was on site, i called him after another 10 min wait to confirm he had arrived. I wasn't at my car because it was dark. There had been a miscommunication as he thought i had the spare entry key for the car. He seemed annoyed at that and just generally wasn't talkative or felt approachable.”

Helpful Report

Posted 4 years ago

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you.

Posted 4 years ago

“Administration was good A little late technician worked hard to try to resolve the issue but was only partially able to fix the problem (did offer a small discount)”

Helpful Report

Posted 4 years ago

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. However as you have seen our technician has tried hard on your vehicle to create a remote unsuccessfully. Sometimes some older vehicles are more difficult on creating a remote. Nevertheless we managed to create a key that started the car and this has made you mobile. Thank you for your custom

Posted 4 years ago

“Job done! Very expensive but at least quickly done at my place.”

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Posted 4 years ago

Thank you for taking the time to share your review with us .We pride ourselves in maintaining the highest quality standards for our customers and a quality service require some sacrifice.

Posted 4 years ago

Car Keys Solutions is rated 4.9 based on 3,717 reviews