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Car Keys Solutions Reviews

4.9 Rating 3,709 Reviews

97 %

of reviewers recommend Car Keys Solutions

Company Reviews

4.9

Based on 3,709 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 3603 5556

Email:

contact@carkeyssolutions.co.uk

Location:

142-144 East End Road,
East Finchley
London Borough of Barnet
N2 0RZ

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Car Keys Solutions 5 star review on 14th April 2024

Car Keys Solutions 5 star review on 9th December 2023

Car Keys Solutions 5 star review on 29th November 2023

Car Keys Solutions 5 star review on 11th September 2023

Car Keys Solutions 5 star review on 2nd April 2023

Car Keys Solutions 5 star review on 31st January 2023

Car Keys Solutions 5 star review on 28th January 2023

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We got a new, extra key for our car in April 2022. In December, I stopped the car and was unable to re-start it. I spent 4 hours waiting for the RAC to arrive who after doing lots of check wondered if it was a problem with the key, and I realised it could be because it was a new key that Car Keys Solutions has made, and not one of the original keys. We were able to get the original key to try this and it worked, rather than needing the vehicle to be towed unnecessary fortunately. I called Car Keys Solutions who said to bring it in and they would get it working again. I asked the person on the phone how often this happened and he said about 1 in 20 as they aren't as good as the original keys, that's why they are cheaper. This concerned me a bit but I thought we still could do with having this spare key but would be more wary of this in case the same thing happened again! We drove to the shop today, and they first told us that they had not supplied the key to us! Then they told us that we must have damaged it by trying to break through the casing to the chip which we have not done, why would we... They have refused to replace or fix the key. This is really disappointing as their product failed leaving me stranded in December. We wasted another trip to repair the key today as they suggested over the phone that this would be done. In summary bother with this company and pay to get a proper key from the dealer.”

Posted 1 year ago

Dear Clare, When you arrived for your appointment today, we checked the key, opened it, and found physical damage (caused by high temperatures) and a cracked chip (the one that starts your car); this is not covered by the warranty; we informed you of the situation while you were in the workshop. You spoke with our manager, and he offered you a reduced price to repair your key, which you agreed to consider. All of that information is saved under your reference number. We never stated that our keys aren't as good as the original keys; we trust in our products, which is why we offer a 2-year warranty on spare keys! If you would like to discuss this further, do not hesitate to contact us! Regards, CarKeysSolutions Team!

Posted 1 year ago

“rip off company”

Posted 1 year ago

Dear customer, Let us tell the entire story! You called us first to inquire about the price and if we could assist you, you couldn't stop the engine because you were afraid the car wouldn't start again. You spoke with one of the best sales agents, who informed you about the price and how we can REPAIR your ignition switch! You returned our call and accepted both the job and the PRICE! After the technician arrived and finished the job, he replaced the inside parts with NEW ONES you didn't want to pay us for! We have been waiting for you to make the payment for over an hour! Please keep in mind that we wanted to assist you from the beginning because we accept travel outside of the area that we cover and also offer you a lower price if you could come to one of our workshops! Please do not hesitate to contact us if you have any further questions!

Posted 1 year ago

“I popped into your shop in Portland Road and spoke to a gentleman regards to a tracker or an alarm he told me to leave my number and someone will contact me to discuss it this was last Saturday I've had no phone call it seems obvious you don't want my business I will go elsewhere”

Posted 1 year ago

“My first video. Videoed in a bit of a rush so forgive me. I had to contact RAC as I lost the only key to my R56 Cooper S The RAC was brilliant, after several layers of people CarKeysSolutions.co.uk came to gain entry and program a key. They were billiant which is more than can be said for their cheap, junk fobs. Less than 24 hours and I guess I am going to have to buy a good key from BMW which makes paying RAC for key cover very pointless. https://youtu.be/0XjjD-CiiIM”

Posted 2 years ago

“Initial contact via text was answered with a quoted price of ‘70’. Whether that ‘70’ referred to pence, pounds or Pasetas, I’m not quite sure. The text helpfully added that this price was to ‘visit their workshop’. Perhaps the sender was a little new and hadn’t yet worked out that a car with no working keys may have difficulty visiting anything. Undeterred, I sent a text back asking where the workshop was. Even with all keys working, neither my car or I are psychic - which is a shame because I’ve never had a reply! Anyway, not one for giving up easily, I actually called the company, swiftly making a call-out appointment for later that day. Towards the end of (their) proposed 1hr arrival slot, the phone rang to tell me ‘they couldn’t make it today, only between 11.00 & 12.00 am the following day and the technician was…’ actually I don’t recall the rest, I was more concerned with a suddenly missing item. The will to live! To be honest then, I’m in no position whatever to review this companies service, becuase in truth I haven’t seen any. I can only bode warning against their stunning lack of it. Whether or not they can fix car keys, I have no idea,. What idol now of is talented ability to waste your time. If you have a day or so that you can claim back from the Universe or the Pearly Gates, then this company could be an option. If (like me), you don’t - then probably best avoided. As such, while this review may not exactly save a life - it’s deterrent factor may prevent over time the squandering of enough human hours to add up to one! And finally, this review system calling for honesty, proactively & dishonestly disallows it As such the one star rating shown is given grudgingly and only because it’s impossible to give none! If you’re stuck at the side of the road right now - improvise a small village,… you may be there some time!”

Posted 2 years ago

“Very disappointed”

Posted 2 years ago

Hello, We are sorry to hear that the issue with your Honda Civic was not resolved. We always try our best to sort out any issues on the spot. In your case, the fault with your alarm can be caused by : 1. Vehicle remote which does not work - The alarm starts if the vehicle has been locked remotely by pressing the lock button and afterwards opened manually by using the door lock. As you explained you opened the car manually - this is the main reason we visited you. 2. Also same symptoms can be determined if the alarm battery is low or if there is an issue with the alarm - we informed about this as well. Our agent informed you that this could be a key related issue that we fix on the spot or can be something else that will involve a £100 call out charge. Also to avoid the call out he asked if you can drive the car to one of our workshops for a FREE diagnostic since we were not sure it is key related. Our workshop is 20 min away. Our technician came to the vehicle and unfortunately the issue was not with the remote. The issue was with the alarm system on the car. At this point, he decided to help you by stripping part of the plastics covering the alarm system so you can see where it is and disconnect it yourself (for no extra charge). Call out was charged as agreed with my colleague over the phone beforehand. Nevertheless, we tried to contact you on 2 separate occasions to check I you managed to disconnect the alarm but unfortunately, no one pick up the phone. Please call us back and we will be more than happy to help you further in this matter.

Posted 2 years ago

“I bought the correct key and chassis number from eBay and wanted this key as a spare. The contact from the company said that the key can be cut and programmed. When the man came he was unsure about the new key. So he cut the key and attempted to program it. The key cutting worked and opened and started the key. But the buttons on the fob wouldn't work. He seemed to be quick to offer me another key for extra money. Not happy as I am sure this key will work.”

Posted 2 years ago

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.

Posted 2 years ago

“repair could not be done. A service charge of 100 pounds was taken from me for nothing. I called another master and he fixed the key place. my old key is working now. but it doesn't work in two copies that your master made for trial purposes. i felt cheated”

Posted 2 years ago

“Was told soneone would come then let down after waiting for hours scam company that kead you on then let you down absolute disgrace very unproffesional !! Avoid !!!”

Posted 2 years ago

“Had a potential issue with either my electronic switch or key fob on my Mercedes B class. I called car key solution on the day and a gentleman turned up promptly. Happy days so far. He basically spent the next few hours outside trying to diagnose the fault and it turned out to be the keyfob and a cost of £180, which in my humble opinion was very fair and I was happy up until that point. The problem was that it was only afterwards that the Technician mentioned that he did some alterations on the ECU to accommodate the new key fob to work. If he would have taken the time to mention this beforehand I would have informed him, that the car has had a remap in place. When I drove the car later that evening, I could tell straight away the car has been compromised in the way it drove. After a couple of email exchanges, I was asked to deliver my car to the finchley branch and leave it with them for a couple of days!! Not acceptable, also bearing in mind the additional cost of a cab to get me home afterwards and the in convenience in general with school runs and a small matter of getting to work. I basically said to the person I spoke too(Marius), let me think about it and I will call you back. I called back and was told that there is no Marius that works here and we will call you back. Still waiting as it has been over four weeks now??. For a general key cut would recommend but anything above that don't bother as it will be more hassle than it's worth.”

Posted 2 years ago

“I was told by the male controller on the phone at 20.00 that they can’t come out to replace/fix a key problem even though they advertise that they are open till 22.00...... not very good really.”

Posted 2 years ago

“Extortionately high prices and DO NOT EVER deal with Maris in the office. Bad new this Guy. Rude, obtuse and a liar....”

Posted 3 years ago

We are extremely sorry you had such a frustrating experience. Please give us a call 02033955669/email contact@carkeyssolution.co.uk to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.

Posted 3 years ago

“I’m not happy with they work my car alarm system was damaged when the is replaced I went there many times no help it’s casted me lots of money”

Posted 3 years ago

Your review is very concerning to us. We would appreciate it if you would contact our customer care team by calling 02033955669 to speak with a customer care representative about your experience.

Posted 3 years ago

“I was booked for 8:00 am Sunday to check my keys. Waited 30 min no one showed up. I called and was told they open workshop 9:00, it’s no even on website. Was told to wait for technician or go home a came back again 9:00, sorry but I’m not yoyo. I guess I find somewhere else to go . I managed to get up and get there for 8:00 as I was told .”

Posted 3 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We are happy we got to an agreement and we will be able to help you. Again, we apologise for any inconvenience we may have caused.

Posted 3 years ago

“I tried calling also left messages but no one got back to me still waiting, no one to answer the phones or to call you back, its a waste of time dealing with this firm”

Posted 3 years ago

Thank you for your honest opinion. I am really sorry you couldn't get in contact with us. We try to be as responsive as possible but sometimes we may lose some calls as the line gets very busy. If you would like to discuss this further, please do not hesitate to contact us.

Posted 3 years ago

“Car Key Solutions come well recommended which is the reason I chose them in the first place, unfortunately they do make the occasional mistake which happened in my case. ( they forgot to put the chip in my new key) To be fair they admitted to the mistake but refuse to refund me unless I am prepared to send them photographic evidence to substantiate my claim that the key does not function. I refuse to have to prove my honesty in this matter and suggest they donate my £75 to a charity of their choice.”

Posted 3 years ago

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We made a full repair on the key, replaced the case, and 3 buttons on the motherboard, and changed the battery. Unfortunately, the transponder hasn't been moved from the previous case, and we admitted we made a mistake. The previous case has been sent to you together with the refurbished key and could be easily moved from one case to the other as explained by my colleague. Of course, this does not make our job spotless and we apologise for the inconvenience caused. If you would like to discuss this further, please do not hesitate to contact us.

Posted 3 years ago

“I put in my details at about 9am in the morning, still haven’t been contacted so spoke to someone through the online chat, was being very helpful, then all messages disappear and I’m back at square 1”

Posted 3 years ago

Please accept our sincere apologies. We’re really sorry to hear of the poor experience you’ve had with Car Keys Solutions. If you could email us on contact@carkeyssolutions.co.uk, we’d certainly like to look into this further.

Posted 3 years ago

“Quoted £460 for a replacement key for my car. £200 more than the main dealer and £130 more by getting a quote online than by calling them earlier today. I’m not impressed by companies taking advantage of knowing main dealerships are closed for COVID-19 for the foreseeable.”

Posted 4 years ago

Thank you for writing a review, I sincerely appreciate you bringing this issue to my attention. I'm sorry to hear you had such a frustrating experience. We try to maintain the highest standards of service, but clearly that’s not what happened here. When giving a price, every little detail matters and unfortunately, we firstly priced without having all the details at hand. We apologise for the misunderstanding and for any inconvenience this may have caused.

Posted 4 years ago

“I agreed a price 2 nights ago and confirmed last night that i was happy to pay and would like an appointment. Victoria was lovely and did everything i asked and even gained "management approval" for a further discount. I was called this morning to tell me that the quote i was given (£180 for a remote key) was unachievable and the fob alone costs them more than that. the new price would be £345. Whilst i appreciate you cannot afford to work on a loss, you need to honor the quotes you provide people, it does not instill confidence in people when you change your mind, especially after apparently running this passed management. i now have a key and your engineer did everything i expected, but i only have a manual key rather than the remote i was expecting.”

Posted 4 years ago

Thank you for your review. We are really sorry to hear you had such a frustrating experience, and we appreciate you brought this to our attention. Unfortunately, there was a misunderstanding on our behalf, but we did our best to find a convenient way for you to get access to the car as you required, and we always informed you on prices long before we started the job. We apologise for any inconvenience this may have caused. If you do wish to book our service for a remote key, we would be more than happy to assist you as discussed with my colleague Nick.

Posted 4 years ago

“Quoted me £650 for replacement key. This is better compared to Land Rovers price of £800 but found someone else to come round for £180. These guys are a complete rip-off”

Posted 4 years ago

Thank you for taking the time to share your review with us. However we're saddened to hear you comment. You contact us back in September requesting an estimate for a spare remote key on your Range Rover 2017. The estimate that you received was for a spare proxy remote and KVM unlocking . And as you mentioned the dealer charge £800 so therefore £180 seems unreal having in mind the discrepancy .

Posted 4 years ago

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Car Keys Solutions is rated 4.9 based on 3,709 reviews