Calido Logs and Stoves Reviews

Name: Calido Logs and Stoves
Address: Unit 3a Bandeath Industrial Estate, Throsk, Stirling
Rating: 4.92

4.9 Rating 3,660 Reviews

99 %

of reviewers recommend Calido Logs and Stoves

4.9

Based on 3,660 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Calido Logs and Stoves:

Calido is a family-run business based in Stirling, Scotland, dedicated to delivering high-quality kiln dried firewood and fireside products to homes and businesses across the UK. Since 2014, we’ve built a reputation for exceptional service, reliable nationwide delivery, and a genuine passion for helping customers enjoy warmth, comfort and relaxation at home. We specialise in premium kiln dried logs, including ash, birch and oak, along with eco-friendly briquettes, kindling and firelighters. Our fuels are carefully selected to burn cleaner, produce more heat and perform consistently in woodburners, stoves and open fires. Our range also includes high-performance wood-burning and multifuel stoves from leading manufacturers. These are showcased in our Stirling showroom, where our friendly and knowledgeable team are always happy to offer advice and help you find the perfect solution for your home. Calido is also a premier supplier of luxury Kirami wood-fired hot tubs and saunas. Handmade in Finland, Kirami tubs are crafted for comfort, efficiency and durability. Whether you’re looking for a cosy tub for two, or a luxury sauna, the Kirami range combines Scandinavian design with expert craftsmanship to help you relax outdoors all year round. With a strong commitment to quality, sustainability and customer satisfaction, we’re proud to be trusted by thousands of customers. From our family to your fire - or your outdoor retreat - we’re here to help you make the most of home life.

Visit Website

Phone:

01786 357057

Email:

sales@calidologs.com

Location:

Unit 3a Bandeath Industrial Estate,
Throsk
Stirling
FK7 7NP

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Calido Logs and Stoves 5 star review on 20th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality good value delivered as requested and to where I needed them 5 stars Thankyou”

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Posted 1 year ago

Thank you for your review, Frank! Lauren ~ Calido

Posted 1 year ago

“Calido applied the hedge trimmer efficiently and kept me well informed.”

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Posted 1 year ago

Thank you for your 5 start review, David! Lauren ~ Calido

Posted 1 year ago

“Delivered promptly on date stated.Due to weather palette had to lie in drive for several hours.When rain went of,due to wrapping logs were still completely dry.A very satisfied customer.”

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Posted 1 year ago

Thank you for your review, Walter! We can't control the weather, but like you say we wrap the logs well to prevent any moisture getting into them. We are pleased you are delighted with them! Lauren ~ Calido

Posted 1 year ago

“First time online order though had previously collected from store. Easy ordering process and delivered on time. Helpful advice from James, the driver”

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Posted 1 year ago

Thank you for your review, Ian! We will pass your feedback onto James. Lauren ~ Calido

Posted 1 year ago

“I recently purchased a Charnwood Stove and the customer service at Calido was first class! Staff are welcoming and friendly and John was extremely knowledgeable and helpful. They kept us well informed of delivery throughout. It really was a fantastic experience from start to finish!”

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Posted 1 year ago

Thank you for your review, Rosie! I hope you are loving the Charnwood stove, it was a great choice! Lauren ~ Calido

Posted 1 year ago

“My order of briquettes was delivered on the day requested. The delivery driver contacted me and confirmed the delivery time. The two pallets were unloaded onto a firm surface which suited the pallet truck. I then had to organise them being taken to my storage area. I was very pleased with the whole process of ordering and delivery. I intend to order the same next year.”

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Posted 1 year ago

Thank you for your review, Haydn! We're pleased you found the whole process straightforward. Lauren ~ Calido

Posted 1 year ago

“We bought a highly regarded battery powered mower from Calido and loved it - unfortunately, after a couple of months of use, it broke down. Because it was under warranty, we took it to a local dealer who, after two months, had still been unable to source the part needed to make the repair. I contacted Lauren at Calido (which is what I should have done in the first place!) who instantly went to work to resolve the problem. She arranged for the shipment of the mower from the local dealer back up to Scotland, and she and her team turned the repair and repacking around in a day! Her commitment to service was unrivaled and her communication during the entire process was second to none. We couldn't recommend this company and staff more highly and wouldn't hesitate to purchase from them again. In this day and age, when finding responsible and reliable vendors can be so difficult, finding Calido and Lauren was not only a breath of fresh air, but has been a testament to how companies can, and should, be run. A purchase from Calido is a purchase well made.”

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Posted 1 year ago

Thank you so much for this review Lindsey. I'm so pleased we managed to get everything sorted for you - finally! I hope the lawnmower is behaving itself now! Lauren ~ Calido

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Thank you for your 5 star review, Meg! Lauren ~ Calido

Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

Thank you for your review, Stuart! It's much appreciated. Lauren ~ Calido

Posted 1 year ago

“Excellent efficient service”

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Posted 1 year ago

Thank you for your 5 star review, Carole! Lauren ~ Calido

Posted 1 year ago

“Brilliant price and service”

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Posted 1 year ago

Thank you for your review, John! Lauren ~ Calido

Posted 1 year ago

“Great place to get our logs in for when the winter comes. Bigger order this time, delivered in good time, great customer service”

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Posted 1 year ago

Thank you for your review and repeat custom, Tom! Lauren ~ Calido

Posted 1 year ago

“Great company prompt delivery briquettes brilliant recommend to anyone”

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Posted 1 year ago

Thank you for your review, Michael! We're pleased you find our briquettes brilliant! Lauren ~ Calido

Posted 1 year ago

“I've used Calido for my logs several times and never had a problem. Great service from order to delivery. Highly recommend them 👌”

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Posted 1 year ago

Hi Bill, thanks for your review and delighted you are happy again with your logs! Bring on the winter!! Lauren ~ Calido

Posted 1 year ago

“2nd purchase from calido logs , excellent service, delivery on the date we requested, can't fault , will be ordering in the future”

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Posted 1 year ago

Thank you for your 5 start review Stewart, and coming back to us for your fuel supply! Lauren ~ Calido

Posted 1 year ago

“Good quality good price good timely delivery”

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Posted 1 year ago

Thanks for your review Denise, it's much appreciated! Lauren ~ Calido

Posted 1 year ago

“Excellent friendly and helpful service. Logs are great.”

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Posted 1 year ago

Thank you for leaving us a 5 start review Morag! We are happy you are pleased with the logs and the service. Lauren ~ Calido

Posted 1 year ago

“Really pleased with our birch logs. All decent sizes, no small bits that can often gather when logs are delivered in bags. Logs perfectly dry and ready to use. Good value. Delivery made on our preferred date. Pallet well made and very secure”

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Posted 1 year ago

Thank you for your review, Gill! We are delighted you are happy with the logs and the delivery service. Lauren ~ Calido

Posted 1 year ago

“Too hot to have lit a fire as yet but logs look great and were delivered responsibly by a cheery driver who was on time. Can’t ask for more.”

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Posted 1 year ago

Thank you for your review, Gail! We will pass your feedback onto Palletline. Bring on the cold weather! Lauren ~ Calido

Posted 1 year ago

“This is an excellent company. Superb website with a great choice of logs. The logs I have bought recently and in the past are of superior quality and cleanly packaged for easy handling. My delivery chap is a gem! So friendly and helpful. Ordering is a cinch and updates on ETA most helpful.”

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Posted 1 year ago

Thanks for your review, Lesley. We will pass your feedback onto James! Lauren ~ Calido

Posted 1 year ago

Calido Logs and Stoves is rated 4.9 based on 3,660 reviews