Cairngorm Group Reviews

Name: Cairngorm Group
Address: Longman Drive, Inverness
Rating: 4.13

4.1 Rating 275 Reviews

75 %

of reviewers recommend Cairngorm Group

Company Reviews

Metrics

Info

4.1

Based on 275 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Cairngorm Group 5 star review on 28th June 2023

Mr Bain

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. From initial appointment through to the fitters we were very impressed by their service.”

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Posted 6 months ago

“Very helpful and efficient service with friendly and professional staff”

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Posted 6 months ago

“really excellent service”

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Posted 6 months ago

“Generally pleased with the new door, although there was an anxious moment when the joiners had to build up the door frame with foam and plastic because the opening was too large. The only other issue is a draught coming under the door when there is an easterly wind. It may just need a strip of silicone paste along the threshold. Would I use Cairngorm again? Yes. Your service was professional, your joiners were hard working and answered any concerns that I had, your final product looks good quality, better than Sinclair windows, who I have used in the past. You were cheaper than Norscot, who I have also used in the past. Norscot joiners did a bit of a slapdash job, with poor attention to detail and I had to get one of their workers back again to finish the job to my my satisfaction.”

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Posted 6 months ago

“I’m not happy having to make an appointment to come and collect glass. I have to take this into account while planning my day. No other supplier in Inverness do this. Other than the above the product and service is excellent”

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Posted 6 months ago

“good service from pricing to order and delivery”

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Posted 6 months ago

“Excellent and quick service. Not said lightly!”

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Posted 6 months ago

“Sold the product well, however the quality of the installation and quality control was poor. The product was also not 100% and quality control was also poor. No compensation was offered after a long discussion”

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Posted 6 months ago

“Nothing is a problem for them helping you get the products you want also aftercare service is excellent”

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Posted 6 months ago

“from order to delivery and fitting all went very well very satisfied customer”

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Posted 6 months ago

“Friendly, hard working and professional team. A top quality job, very pleased.”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Pleasant, fast and efficient workmen. Doors are perfect and keep the wind and rain out, great price too.”

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Posted 6 months ago

“The whole project took nearly a year....it was a conservatory not an arena! I would never recommend Cairngorm Glass to anyone I know.”

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Posted 6 months ago

“Polite & very helpful staff”

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Posted 6 months ago

“Problems with door lock. Twice had someone out. Door still squint on hinge but at least working for now. Overpriced poor quality materials.”

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Posted 6 months ago

“On previous occasions, we have found Cairngorm group to be excellent, on this occasion not so. During fitting ceiling was damaged, and fitting team reported damage, and we were told someone would be in touch to repair. After few weeks door dropped and we had to phone to request door be refitted and ceiling be repaired. Door has been adjusted, but ceiling is still damaged and no sign of repair. Twice reported”

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Posted 6 months ago

“I reported a badly leaking lounge window by phone to Cairgorm Inverness on 07.10.23 and was told to email a given number. I did receive a no-reply email answer to the effect that they were busy and to not email them again because this would hold them up even more. The window in question is about 2-3 years from installation and has had 2 visits already to repair leaks. What a pity Cairngorm has spoiled a perfect record.”

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Posted 6 months ago

“It was only one window but despite an error with the window and a cracked double glazed unit they remedied the faults without hesitation and completed the job entirely to our satisfaction.”

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Posted 6 months ago

“I’m a bit surprised to receive this request as I have still not received my purchase!!!! A very good initial sales experience but little or no follow up! An update would be very much appreciated”

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Posted 6 months ago

Cairngorm Group is rated 4.1 based on 275 reviews