BZ Paintball / BZ Tactical Reviews

Name: BZ Paintball / BZ Tactical
Address: 47 Earlsway,Teesside Industrial Estate, Thornaby, Thornaby, Stockton-on-Tees
Rating: 4.83

4.8 Rating 4,552 Reviews

96 %

of reviewers recommend BZ Paintball / BZ Tactical

4.8

Based on 4,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About BZ Paintball / BZ Tactical:

BZ Paintball is the leading paintball supplier for all your paintball equipment. We have the UK's largest walk-in paintball shop where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball gear you need.

Visit Website

Phone:

01642605000

Email:

info@bzpaintball.co.uk

Location:

47 Earlsway,Teesside Industrial Estate, Thornaby,
Thornaby
Stockton-on-Tees
TS17 9JU

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BZ Paintball / BZ Tactical 5 star review on 21st October 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the purchase of the chest plate. I'm a stocky larger man who has issues with chest plate carriers not fitting. This fits perfectly and can be adjusted easily.”

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“They arrived fast and are quality amazing magazines”

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“10/10 customer service, awesome products as usual”

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“What a great service fast with a clear returns process done quickly top notch well done and thank you. 👌👍”

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“Burst nearly every time i shot my gun so now need strip gun down to do a full clean up”

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“Excellent case. Excellent postage and communication A+++”

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“Works great 👍”

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“Good quality lid is pull off easy to use”

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“Very fast delivery and excellent quality products”

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“Item was packed with care & delivered quickly. The mags fit & feed well, they also have the stop on empty function which is the selling point of the NGRS system. I have shopped with BZ Tactical many times & will continue to do so due to the excellent service and range of products. 🙂”

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“Very helpful and reliable supplier, assisted with preordering an item that I hadn’t been able to find anywhere else. Quick delivery thanks”

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“Smaller capacity than some other autoloaders but fills about one and half PTS mid caps. Fills them right to the top with minimal audible complaint and certainly less effort than a Odin which feels like it’s going to explode quite often! Good product, OK Price and what I would expect from TM.”

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“Hi I did get my Laylax Automatic BB Loader (Satcllute) not really happy about it because it BB are not feeding through it and it doesn't sound healthy as well”

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“Great service. Purchase online and pickup in store.”

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“Grey company, very trust worthy, great with customer service too!”

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“I would not recommend buying from BZ Tactical based on my experience. I purchased 2 brand-new RIF for £260, and within days they both stopped working. I returned one to them under warranty, and they kept it for almost three weeks (20 days) before sending it back, claiming it was fixed. The very same day I received it, the RIF broke again. I then took both to a professional airsoft technician out of my own pocket, who found that the gears (mainly the pinion gear, but also others) were cheap, poorly made, and already broken. He had to replace them just to get the rifle working properly. Overall, I spent £260 on what should have been a reliable, brand-new rifle, but instead I got a gun with cheap internals, weeks of downtime, and extra costs to fix something that should never have needed fixing in the first place. Really poor experience—slow turnaround times, poor quality control, and no real accountability. Definitely won’t be buying from here again.”

Helpful Report

Hi Lewis, Thank you for your feedback. We're disappointed with the result of your purchase with BZ, this is not the experience we wish any customer of ours to have as reflected by our 4.8/5* rating with 4,500 reviews - but just to clarify a few things: - Your returned item was initially with us here at BZ for 2 weeks, and this was during events season. We did explain this to you that our technicians were away working elsewhere and there would be a delay, to which you were very understanding at the time. To now say we "kept it" knowing full well the reason it wasn't addressed immediately feels unfair. - At the point it was sent back to you, the gun was working fine. We checked with you what battery you were using, we tested it with the same battery, and we sent you a video of it shooting flawlessly before sending it back out to you, which you were pleased with. - After sending it back to you, the gears in your gun broke - this was a different issue to what we first addressed and they were not broke when they left BZ. - Of course yes we would not expect a new rifle to experience this and we did offer to rectify this. We offered to send you a new set of gears to fix, or for us to fit the gears for you free of charge. - Unfortunately without corresponding with us first, as you sourced techwork and parts from elsewhere, that does void manufacturer warranty. That is the same case across all Airsoft brands, this isn't a decision made by ourselves, and as such we were unable to cover costs done by other businesses. - We are still shipping a replacement gearset out to you as per your warranty, but we were unable to do anything further. We agree that a newly purchased gun should not experience those issues and we did offer solutions to rectify those issues, it's just unfortunate that as you voided your warranty, we were not able to offer the full level of service that customers normally expect from BZ.

“Well worth the money one fill of green gas last the whole day the first time I used the drum mag on my hi capa its great and real fun it a little bit heavy but its well fun 😁”

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“The main reason for the review, and TL;DR is that the customer service is spectacular. Thank you Joe M. I brought a tracer unit from this company, and was having some issues with it. I rang up and spoke with a chap by the name of Joe M. He advised me to send a video of the tracer whilst testing it. I have then rang again and whilst still on the phone, he viewed the video, and advised to allow the tracer to run out of battery, charge it up, and then run through the test again. To which it worked.”

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“Spot on, fast delivery”

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“I have wanted one of these pistols for a while and it certainly doesnt dissapoint, feels weel made and the case is a bonus. The service I received from BZ was first rate and I have zero compaints, will definitely be using them for future purchases.”

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BZ Paintball / BZ Tactical is rated 4.8 based on 4,552 reviews