BZ Paintball / BZ Tactical Reviews

Name: BZ Paintball / BZ Tactical
Address: 47 Earlsway,Teesside Industrial Estate, Thornaby, Thornaby, Stockton-on-Tees
Rating: 4.83

4.8 Rating 4,518 Reviews

96 %

of reviewers recommend BZ Paintball / BZ Tactical

4.8

Based on 4,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About BZ Paintball / BZ Tactical:

BZ Paintball is the leading paintball supplier for all your paintball equipment. We have the UK's largest walk-in paintball shop where you can browse all the latest paintball equipment, we can take orders online and over the phone, making it easy for you to get hold of whatever paintball gear you need.

Visit Website

Phone:

01642605000

Email:

info@bzpaintball.co.uk

Location:

47 Earlsway,Teesside Industrial Estate, Thornaby,
Thornaby
Stockton-on-Tees
TS17 9JU

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BZ Paintball / BZ Tactical 5 star review on 8th September 2025

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grey company, very trust worthy, great with customer service too!”

Helpful Report

“I would not recommend buying from BZ Tactical based on my experience. I purchased 2 brand-new RIF for £260, and within days they both stopped working. I returned one to them under warranty, and they kept it for almost three weeks (20 days) before sending it back, claiming it was fixed. The very same day I received it, the RIF broke again. I then took both to a professional airsoft technician out of my own pocket, who found that the gears (mainly the pinion gear, but also others) were cheap, poorly made, and already broken. He had to replace them just to get the rifle working properly. Overall, I spent £260 on what should have been a reliable, brand-new rifle, but instead I got a gun with cheap internals, weeks of downtime, and extra costs to fix something that should never have needed fixing in the first place. Really poor experience—slow turnaround times, poor quality control, and no real accountability. Definitely won’t be buying from here again.”

Helpful Report

Hi Lewis, Thank you for your feedback. We're disappointed with the result of your purchase with BZ, this is not the experience we wish any customer of ours to have as reflected by our 4.8/5* rating with 4,500 reviews - but just to clarify a few things: - Your returned item was initially with us here at BZ for 2 weeks, and this was during events season. We did explain this to you that our technicians were away working elsewhere and there would be a delay, to which you were very understanding at the time. To now say we "kept it" knowing full well the reason it wasn't addressed immediately feels unfair. - At the point it was sent back to you, the gun was working fine. We checked with you what battery you were using, we tested it with the same battery, and we sent you a video of it shooting flawlessly before sending it back out to you, which you were pleased with. - After sending it back to you, the gears in your gun broke - this was a different issue to what we first addressed and they were not broke when they left BZ. - Of course yes we would not expect a new rifle to experience this and we did offer to rectify this. We offered to send you a new set of gears to fix, or for us to fit the gears for you free of charge. - Unfortunately without corresponding with us first, as you sourced techwork and parts from elsewhere, that does void manufacturer warranty. That is the same case across all Airsoft brands, this isn't a decision made by ourselves, and as such we were unable to cover costs done by other businesses. - We are still shipping a replacement gearset out to you as per your warranty, but we were unable to do anything further. We agree that a newly purchased gun should not experience those issues and we did offer solutions to rectify those issues, it's just unfortunate that as you voided your warranty, we were not able to offer the full level of service that customers normally expect from BZ.

“Well worth the money one fill of green gas last the whole day the first time I used the drum mag on my hi capa its great and real fun it a little bit heavy but its well fun 😁”

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“The main reason for the review, and TL;DR is that the customer service is spectacular. Thank you Joe M. I brought a tracer unit from this company, and was having some issues with it. I rang up and spoke with a chap by the name of Joe M. He advised me to send a video of the tracer whilst testing it. I have then rang again and whilst still on the phone, he viewed the video, and advised to allow the tracer to run out of battery, charge it up, and then run through the test again. To which it worked.”

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“Spot on, fast delivery”

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“I have wanted one of these pistols for a while and it certainly doesnt dissapoint, feels weel made and the case is a bonus. The service I received from BZ was first rate and I have zero compaints, will definitely be using them for future purchases.”

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“All good, shipped quickly!”

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“Gun is fire af, nice and weighty, metal, its KWA and its good lmao”

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“Great fast delivery, case is huge and excellent quality”

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“Excellent service fast delivery”

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“Wicked bit of kit highly recommend”

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“came fast to post. Easy to use they look good too.”

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“Good quality ammo for a decent price.”

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“Very fast and good shipping”

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“Once again everything great 5 out of 5 no problem… Thankyou…”

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“The wolverine bolt I have received from these is amazing Well pleased with the customer skills when I have spoken to them I have been shopping more from them an they get their goods out very quickly Top people Thank you so much for you help when I have spoken to you”

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“Great shop and always helpful with questions”

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“Amazing gun could be improved with a rail under the hand guard but all in all all round great gun”

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“Absolutely 5* service and build quality. The pistol exceeds my expectations in terms of accurately and consistency. Having a static mount for a red dot is a game charger, plus added a super small and lugh laser on the bottom rail which makes it super fast to aim in any lighting conditions. Have purchased a number of extras from BZ Tactical and thier advice and service has been excellent. Big thank you to Joe M.”

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“Very quick delivery highly recommend”

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BZ Paintball / BZ Tactical is rated 4.8 based on 4,518 reviews