Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,250 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,250 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Burnhills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Burnhills 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was promptly dispatched and arrived well packaged. However I did not appreciate the need for you to sign me up to your newsletter without my consent. That is not what my email address is for. I mentioned this to you and you did remove me from your mailing list but nevertheless I shouldn't have been put there in the first instance”

Helpful Report

Posted 9 years ago

“The service was ok, however, the delivery rate is prohibitive as you charge £4.95 for every single item added to the basket regardless of the purchase price of the item and this makes purchasing more than one item at a time very costly and unwise. This puts online purchasers at great disadvantage. Also, there are no delivery options. I would like to see more reasonable delivery options, please. Thank you.”

Helpful Report

Posted 9 years ago

Hi. Thank you for your feedback, it is much appreciated. To clarify, the delivery charge is based on weight rather than the number of items. Our next-day-courier delivery is currently subsidised at £4.95 per 30Kg parcel and this can include multiple items. Our other delivery options include Royal Mail 2nd Class for smaller orders, Pallet delivery for larger orders, charged per 1000Kg pallet, and free local delivery using our own Burnhills delivery van for customer within a 10 mile radius. We also offer free courier or Royal Mail delivery on orders over £45, up to 30Kg. Full details of all our delivery options can be found here >> http://www.burnhills.com/delivery-returns-i5 We do continually review our delivery services and rates to bring you the best value and the quickest services that we possibly can. We also regularly compare our delivery services to our competitors and I hope that you will find that we compare favourably. I hope that helps. Thanks again for your feedback and thank you for your order. We very much appreciate your custom. Burnhills.

Posted 9 years ago

“Whilst the ordering online was effortless it's somewhat annoying that the delivery requires a signature. If the delivery gave an option like Amazon such as leave in a safe place in porch I would be more likely to order again.as it stands I won't purely because I work and have not got the time to go to the Royal Mail to receive the parcel.”

Helpful Report

Posted 9 years ago

Hi. Thank you for your review. We appreciate your feedback. With apologies, we don't currently have the facility to leave safe place instructions with our Royal Mail consignments. However, safe place instructions can be left if you choose courier delivery at the checkout. The courier option does costs a little more but, in addition to the option of a safe place instruction, it also offers the benefits of faster next-working -day delivery and also allows up to 30kg's per consignment. Thank you again. Burnhills.

Posted 9 years ago

“Great turnaround on items purchased. Riding hat arrived very prompt but dislike the returns process. £10 to send the hat back as the size wasn't suitable (printing an email and sending it with the package, self funded returns). Quick refund once item was received back to shop. Everything else excellent, only issue is with returns process which impacts whole experience.”

Helpful Report

Posted 9 years ago

“Delivery service was a little longer than I expected, i ordered a supplement on VioVet on the same day i placed the order on Burnhills. VioVet emailed me to tell me they diddnt have any in stock but will send the supplement as soon as it comes in and their delivery came before Burnhills other than that everything was perfect, just make your delivery service faster”

Helpful Report

Posted 9 years ago

Hi. Thank you for your review and thank you for your order. I'm sorry that our Northern Ireland delivery service was slower than our competitor; this is regretful and we very much appreciate your feedback. We do have a quicker 2-day Northern Ireland delivery service available at the checkout but I do appreciate that this service does cost more. We are committed to, and continue to seek, quicker services for Northern Ireland along with more competitive rates. My apologies again that the service fell short of our peers on this occasion and thank you again for your feedback.

Posted 9 years ago

“Fair price with prompt delivery but damage to plastic container resulted in leakage. This is the second time this has happened.”

Helpful Report

Posted 9 years ago

“I ordered the size 3 dry dog bag based on the size guide suggesting this is suitable for a dog with a 14inch neck. I have a cross breed with a neck size 13. Unfortunately the bag is too small and I will have to return it.”

Helpful Report

Posted 9 years ago

“Still not received my goods - IV Mane and Tail Detangler 1 litre £19.50”

Helpful Report

Posted 9 years ago

Burnhills is rated 4.9 based on 6,250 reviews