Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 336 Reviews

95 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a loyal customer for four years, always paid on time. But after requesting removal of cardboard skip due to a change in our business Browns have done everything possible to prevent me leaving. They have threatened me with early termination fees. Ive requested to see the signed contract, which it turns out is a rolling contract ,but they are unable to provide it. Ive requested to speak to a manager but cant seem to get to speak to anyone. They even keep coming and emptying an empty bin, and charging us for it. Im really sad and disappointed with how we have been treated after being a loyal customer for so long.”

Helpful Report

Posted 1 year ago

We apologise for any inconvenience caused during your experience. We take customer service very seriously and strive to provide the best experience for all of our customers. We must clarify that you were given several options regarding the early termination of your contract. Firstly, you were offered the option of paying a £200 early termination fee. Additionally, you could have waited the 4 months until the end of the contract, as stipulated in the agreement. Unfortunately, you refused both of these options. Furthermore, you also spoke to 3 of our managers in total, despite your statement that you hadn't. We appreciate your loyalty to our company over the years and wish you all the best with your new waste management provider. Sincerely, The Brown Recycling team

Posted 1 year ago

“Have used brown’s personal and for business, and found them normal very good, and I know everyone is busy, but when you order a skip and request and collation date, to ensure the skip is cleared in time and you ring up to see why the skip has not been removed, and the staff basically are not interested and out the phone down , not bey good service some staff need some customer service training”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving your review; we're sorry to hear about your negative experience. We will note your feedback for future training requirements. Kind regards, The Brown Recycling team

Posted 1 year ago

“Would not recommend, very poor customer service, I was promised two calls backs (One of these from the manager) but none received. Had no interest in listening or trying to resolve my issue, just wanted to charge me for another fee”

Helpful Report

Posted 2 years ago

“One of your vehicles came through our village today at a very fast speed. This is not the first time. The vehicle is travelling on New Road, Hixon heading for the Airfield industrial estate. This is not what you would expect at 4.10am in the morning please ask him to slow down. Thank you”

Helpful Report

Posted 2 years ago

Hi, We appreciate your review. Thank you for informing us about this. We'll investigate this matter and speak to the driver involved. Kind regards, The Brown Recycling team

Posted 2 years ago

“I had one of your lorries less than a foot behind me on the A500 in Stoke today. There was a lot of traffic and I was leaving a safe distance. His driving was extremely dangerous .”

Helpful Report

Posted 2 years ago

Hi, We appreciate you leaving a review. If you'd like to discuss this matter with us, please contact us via our website so we can investigate this matter and speak to driver involved. Kind regards, The Brown Recycling team

Posted 2 years ago

“Phone call to say the skip was turning up in 15 mins, I kept my contractors around to load the new one. It never turned up, costing me money to keep the men around for nothing. I Phoned up to enquire, response was there was a traffic issue last night, I said why didn’t you phone to tell me, response ‘oh you’d want a phone call to say it wasn’t turning up?’”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review, we appreciate your feedback. We apoglise for the delay and the miscommunication regarding the delivery of your skip. Kind regards, The Brown Recycling team

Posted 2 years ago

“Booked a specific date over the bank holiday for the Tuesday. The date and booking were both confirmed via email and money taken. My husband booked day off work time for receipt of skip. Then in the morning we received a sketchy email stating due to demand they are unable to promise the booked date!!! No follow up with alternatives or anything. So I phoned them up, only to be told we are looking at later in the week! When I asked why were bookings confirmed , the man just said “oh sorry about that”. Absolutely ridiculous that they did not state anything on their website about this!!! Then, just to add extra inconvenience, he then tells me my refund will take up to five days!!!! Joke of a company!!!!!”

Helpful Report

Posted 3 years ago

We’re sorry to hear about your bad experience, we are committed to ensuing we deliver a great service to our customers, could you please contact us and ask for a member of the management team to discuss your matter and find a suitable resolution. Kind regards, The Brown Recycling team

Posted 3 years ago

“Drivers seen to think it's fine to floor it through villages.”

Helpful Report

Posted 3 years ago

“Paid for the skip, gave address and contact number. Skip was taken before I asked for it to be removed as it wasn’t full and was still in use. When I rang they advised they didn’t have a contact number for myself. Well I gave one when I booked the skip so that wasn’t my error. And surely if I wanted the skip removing I would have rang or the driver would have used his common sense and would have seen the skip wasn’t full.”

Helpful Report

Posted 4 years ago

Hi Sam, we’re unable to find any booking under your name on our database, however, we are keen to resolve your issue as soon as possible. We pride ourselves on delivering excellent customer service, so obviously your comments are a concern - could you please contact us on 01782 816520 or traffic@brownrecycling.co.uk

Posted 4 years ago

“ROOFERS WASTED OVER 2 HOURS WAITING FOR FULL SKIP TO BE REMOVED AND EMPTY SKIP PUT IN PLACE. ROOFERS HAVE NOW HAD TO HANDLE ROOF TILES 3 TIMES INSTEAD OF ONCE, DUE TO FULL SKIP NOT BEING COLLECTED. WHICH IN TURN HAS SET THEM BACK 1 DAY.”

Helpful Report

Posted 5 years ago

We apologise for your obvious inconvenience, there is no name or any contact details left on this review, we have checked our internal systems and cannot find any notes with regards to missed services around the dates of this posting. We pride ourselves on our service delivery and would most definitely like to investigate this further, if you could please contact us directly at traffic@brownrecycling.co.uk or 01782 816520 so we can look into this and provide a resolution and prevent any further problems from arising.

Posted 5 years ago

“the new driver is terrible he came today he collected only half of the bin and left the half in it I will call the company tomorrow and tell them about it sklep grosik 120 west street cw1 3hg”

Helpful Report

Posted 5 years ago

“Bin lorry just nearly caused a big accident at the Longport roundabout in Stoke. To put the tin lid on it, after cutting across 3 lanes from the outside lane on the junction to the inside lane of the roundabout the driver then started gesticulating at our car with our little boy in. Absolute disgrace”

Helpful Report

Posted 6 years ago

“Absolutely diabolical. Ordered a skip in plenty of time for a.m. today. They confirmed but today, had to email at 11:00 to see what had happened. Got a reply saying 'be there in an hour'. 1 hour 29 later nothing, no email, no call nothing. Had to phone and informed 'driver was on his lunch' They never advised any delay and indicated delivery would be after 13:45. Full half day and more lost to waiting for them. Made other arrangements. Would never recommend this service. Think twice before you book them. No scheduling. No proactively contacting to inform of delays. Not dependable. I would have given them nil stars if it was an option.”

Helpful Report

Posted 6 years ago

“Where to start! We have been with Browns for around 3 years and we have had nothing but issue after issue, which has resulted in us trying to end our contract. listing from: Left debris on the car park including broken kitchen cupboards, glass, kitchen waste, metal which have definitely not come from us being medical, ( resulting in 6 tyres being punctured) We have received complaints from other businesses on our industrial estate regarding the debris and people who deliver to us. Not leaving waste transfer notes needed for our ISO certification Out of date contact details been given went trying to raise the issue, Denial that issues were ever raised Emails never replied to, phone calls never returned Refusal from Mitch to be put thorough to anybody higher than him ( I wonder why!!) Office staff being rude and promising to call back and not once has this happened even when cancellation was brought up To then be told by Mitch that our issues are only small in comparison to other customers and insinuating that we should just get over it, lets not fall out about the little things! I would hate to think how bad others issues were if ours are classed as small. We are a small family business, which you would assume that Browns would appreciate however quite the opposite. Due to us not being a big customer therefore not a huge spender in comparison, we are not important. I think this is a disgusting attitude to have, especially when as a nation we are supposed to be supporting local business. Local businesses that are creating more jobs for those in Stoke on Trent, the same as Browns once were!! They seem to have replaced their roots with money!! Finally to add insult injury Browns have renewed our contract as we were out by three days on the dating of the cancellation, to now end the contract we will have to pay. We believe that Browns have honored the contract therefore why should we? So to summaries we are now stuck in a contract with a company who treats us poorly and with no respect dishonoring the contract and not fulfilling the job they are simply paid to do purely because we are a small company!! Thank you Browns!!”

Helpful Report

Posted 7 years ago

We are sorry to hear that you have not been satisfied with the manner in which we have dealt with issues relating to your waste collection service. Due to a lack of written correspondence from your company it has been difficult to quantify exactly how many issues you have raised other than two emails that we have; one email relating to a few small pieces of wood and metal left on your car park dated 29/04/16, and then an email stating that you had not been receiving waste transfer notes dated 01/02/17. We do ensure that all customers receive an annual waste transfer note to cover regular trade waste collections, which satisfies the requirements of the ISO accreditation standards. As discussed with Mitch Brown, the Sales Director; we do not have any details provided by yourselves about any out of date contact details, or dates that these numerous issues were raised other than the two emails stated above. Both emails were replied to at the time, and actioned accordingly. If office staff have been rude to you then we can only apologise, however, it would help if you could provide any names as without this we cannot take action. As a family business Brown’s endeavour to treat all customers equally, no matter or small or large the account, and if we had known that you had more than two issues then those issues would have been rectified promptly. We continue to recruit in line with our growth and investment within the local community and with local projects and charities. We take our Corporate Social Responsibility very seriously and have worked tirelessly to ascertain various accreditations to reinforce our commitment to staff and customers alike. All of our Waste Service Agreements are provided with our full T&C’s clearly printed, as with many companies these are written to protect the customer and ourselves in case of dispute, force majeure and any other concerns, all of our customers are requested to sign before we provide containers. Not enforcing these terms could cause issue if an instance that required legal representation occurred. Therefore having taken everything into consideration we would like to enable both parties to come to an agreement in line with the terms of the signed contract, so please contact us to discuss an alternative exit strategy.

Posted 7 years ago

Brown Recycling Limited is rated 4.8 based on 336 reviews