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Brown Recycling Limited Reviews

4.8 Rating 336 Reviews

95 %

of reviewers recommend Brown Recycling Limited

Company Reviews

4.8

Based on 336 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bin lorry just nearly caused a big accident at the Longport roundabout in Stoke. To put the tin lid on it, after cutting across 3 lanes from the outside lane on the junction to the inside lane of the roundabout the driver then started gesticulating at our car with our little boy in. Absolute disgrace”

Posted 6 years ago

“Absolutely diabolical. Ordered a skip in plenty of time for a.m. today. They confirmed but today, had to email at 11:00 to see what had happened. Got a reply saying 'be there in an hour'. 1 hour 29 later nothing, no email, no call nothing. Had to phone and informed 'driver was on his lunch' They never advised any delay and indicated delivery would be after 13:45. Full half day and more lost to waiting for them. Made other arrangements. Would never recommend this service. Think twice before you book them. No scheduling. No proactively contacting to inform of delays. Not dependable. I would have given them nil stars if it was an option.”

Posted 6 years ago

“Great service always use this company, Simon And Dave are very officiate and very quick at removing all waste promptly thanks again guys Wayne Walker Quality Meats”

Posted 3 years ago

“Paid for the skip, gave address and contact number. Skip was taken before I asked for it to be removed as it wasn’t full and was still in use. When I rang they advised they didn’t have a contact number for myself. Well I gave one when I booked the skip so that wasn’t my error. And surely if I wanted the skip removing I would have rang or the driver would have used his common sense and would have seen the skip wasn’t full.”

Posted 4 years ago

Hi Sam, we’re unable to find any booking under your name on our database, however, we are keen to resolve your issue as soon as possible. We pride ourselves on delivering excellent customer service, so obviously your comments are a concern - could you please contact us on 01782 816520 or traffic@brownrecycling.co.uk

Posted 4 years ago

“Full marks to Andy and Mark. Went above and beyond today and would highly recommend them to anybody looking to recycle large quantities of waste. Professional, efficient and very approachable”

Posted 1 year ago

“First time using Browns, they were clear, efficient and got the job done. Will continue to use their services.”

Posted 1 year ago

“I had one of your lorries less than a foot behind me on the A500 in Stoke today. There was a lot of traffic and I was leaving a safe distance. His driving was extremely dangerous .”

Posted 2 years ago

Hi, We appreciate you leaving a review. If you'd like to discuss this matter with us, please contact us via our website so we can investigate this matter and speak to driver involved. Kind regards, The Brown Recycling team

Posted 2 years ago

“booked skip for yesterday, rang at 10.30 and was told due to demand it was going to be delivered on 15th, today instead, as no time could be given, l was up at 6.30 am on both days. A e mail or phone call would have taken minutes to inform of the changes. Skip delivered today by Bob, who was brilliant, very pleasant and managed to manoeuvre through a very tight gate without any damage. Well done Bob.”

Posted 3 years ago

Hi Linda, Thank you for your review. We're pleased you were happy with our service. We are currently experiencing high levels of demand for our skips, so we apologise for the delay. Kind regards, The Brown Recycling Team

Posted 3 years ago

“Good customer service by Ray of browns skip hire .”

Posted 3 years ago

“Bob T is our regular driver and is very professional and excellent on site.”

Posted 4 years ago

“Ben and andy very helpful and friendly pair of lads”

Posted 5 years ago

“Ben and Andy are our regular collection guys they are always helpful, cheerful and courteous. They provide a great professional service and I now regard them as friends, Brown Recycling should be proud of them.”

Posted 5 years ago

“Ben and Andy always efficient and cheerful and give great customer service”

Posted 5 years ago

“Ben and Andy Brilliant set of lads helpful and courteous. Sometimes it's a bit awkward to get our bins out with how our yard is set up but the lads sorted it out no problems when others would have left them full !”

Posted 5 years ago

“Andy and Peter our regular collection guys always provide a fantastic service. They are polite, well presented and punctual with their collection. We recommend these guys they are most helpful, they provide a great professional service with a smile as well!”

Posted 5 years ago

“they are very brilliant and professional when they come in … thank you Ben , Andy and Scott”

Posted 5 years ago

“Excellent service form Ben and Andy, delivered with professional attitude, efficiency, and a smile 😊, both gentlemen were happy to help, and nothing was a problem for them. Many Thanks.”

Posted 5 years ago

“Ben and Andy always provide a fantastic service, nothing is a problem for them.”

Posted 5 years ago

“Ben Andy Andy berry helpful and friendly”

Posted 5 years ago

“Top class service from Ben & Andy, always patient, pleasant and efficient.”

Posted 5 years ago

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Brown Recycling Limited is rated 4.8 based on 336 reviews