Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 345 Reviews

94 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the skip was a very easy process, I found the call handler to be very helpful and knowledgeable, I found the cost of the skip hire to be very competitive. The skip was delivered by their driver (Terry) very close to the arranged time and positioned the skip in an ideal location to suit my needs, once filled I contacted let them to let know that it was ready for collection it was collected and removed very shortly afterwards. I would have no hesitation recommending this company for any future projects that would require skip hire.”

Helpful Report

Posted 5 months ago

Hi Roy,Thank you so much for your fantastic 5-star rating of Brown Recycling Limited! We truly appreciate your feedback and recommendation. We are thrilled to hear that ordering the skip was an easy process and that you found our call handler to be helpful and knowledgeable. At Brown Recycling Limited, we strive to provide top-notch customer service and it warms our hearts to know that we achieved that with you. We are also delighted to hear that you found our skip hire cost to be competitive. We understand the importance of providing value for money, and we're glad we were able to meet your expectations. Moreover, it's wonderful to hear that our driver, Terry, delivered the skip close to the arranged time and in an ideal location for you. We take pride in our prompt and efficient service, so it's great to know that Terry lived up to our high standards. Lastly, we're thrilled to hear that the collection process went smoothly and that the skip was removed shortly after you contacted us. Customer satisfaction is our number one priority, and we're over the moon to know that we exceeded your expectations in this regard. Thank you once again for choosing Brown Recycling Limited and for taking the time to share your positive experience. We look forward to serving you again for any future projects that require skip hire.

Posted 2 months ago

“Collection and drop off for a new skip from Terry. 10/10 for customer service and quickness.”

Helpful Report

Posted 1 month ago

Hi Terry, Thank you for the fantastic 5-star review of Brown Recycling Limited! We truly appreciate you taking the time to share your experience with us. We're thrilled to hear that you were impressed with our customer service and the quickness of our skip collection and drop-off. It’s always our goal to provide timely and efficient service, so your feedback means the world to us. Once again, thank you for choosing Brown Recycling Limited. We’re grateful for your support and look forward to assisting you again in the future! Best regards, Brown Recycling Limited

Posted 1 month ago

“Sneaky technique from both companies (lbs waste and browns), we had loaded the skip in 7 minutes whilst the company tried to figure out what the wait and load policy was. Never when I booked was I told that there would be a wait and load cost but they knew that we needed the skip to go the same day, they used this as a bargaining chip to get £35 out of me. The driver we saw drove off around the corner instead of just taking the skip with him. Initially lbs waste told me they didn't have any 4yard skips when I asked about them because they tried to upsell the larger skip. Both browns and lbs waste are sneaky companies so be aware! Happy we don't have to use these companies weekly!”

Helpful Report

Posted 2 months ago

Hi John, We appreciate you taking the time to leave this review. We always value customer feedback and would like to let you know that this matter has been raised with our customer service team to find out what happened here, as this doesn't sound like our normal standards. We will aim to get back to you as soon as possible on this. If you have any queries in the meantime, please could you get in touch on info@brownreycling.co.uk Thank you,

Posted 1 month ago

“Quick turn around and great communication from Christie.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate Brown Recycling Limited with five stars! We genuinely appreciate your kind words and feedback. It's wonderful to hear that you had a positive experience with our services. We're especially pleased that you found our communication top-notch, and we couldn't agree more that Christie does an outstanding job with ensuring prompt responses and a smooth experience for our customers. We'll make sure to pass along your praises to her. Once again, thank you for choosing Brown Recycling Limited. We value your support and look forward to serving you in the future. Best regards, Brown Recycling Limited

Posted 1 month ago

“excellent customer service, been with browns over 20 years, cannot fault the office staff or engineers! keep up the great work.”

Helpful Report

Posted 2 months ago

Hi Gina,Thank you so much for your amazing 5-star rating of Brown Recycling Limited! We truly appreciate your support and loyalty as our valued customer for over 20 years. We are thrilled to hear that you have had an excellent experience with our customer service and that our office staff and engineers have not disappointed you. We will certainly keep up the great work and continue to provide you with the top-notch service you deserve. Once again, thank you for your kind words and for choosing Brown Recycling Limited. We look forward to serving you for many more years to come! Best regards,

Posted 2 months ago

“Great service, Christie has been so helpful and efficient”

Helpful Report

Posted 3 months ago

Hello - Thank you so much for taking the time to leave us a wonderful 5-star rating for Brown Recycling Limited. We truly appreciate your support and kind words. It's delightful to hear that you had a great experience with our services. We strive to provide exceptional customer service, and we are thrilled that Christie's assistance was helpful and efficient. We will make sure to pass along your gratitude to her. Once again, thank you for choosing Brown Recycling Limited. We appreciate your trust in our company, and we look forward to serving you with the same level of excellence in the future. Best regards,

Posted 2 months ago

“Ryan delivered the skip and was extremely professional and carried out our instructions as requested. Paul picked up the skip and again was very professional and made conversation with me and was very friendly. Thank you”

Helpful Report

Posted 3 months ago

Hi Dawn,Thank you so much for awarding Brown Recycling Limited a fantastic 5-star rating! We truly appreciate your kind words and taking the time to share your positive experience with us. We are extremely delighted to hear that Ryan delivered the skip with utmost professionalism, and that he followed your instructions precisely. It’s wonderful to know that he exceeded your expectations. We’ll make sure to pass on your appreciation to him. Once again, thank you for choosing Brown Recycling Limited and recognizing our team members for their outstanding efforts. We look forward to serving you in the future! Best regards,

Posted 2 months ago

“exceptionally prompt service. Phone them on Monday their quote was super competitive and signed contract today and they are delivering two lockable trade waste and recycling bins tomorrow (Wednesday). What a fantastic service.”

Helpful Report

Posted 4 months ago

Hi Polly,Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you were satisfied with our service, particularly our exceptionally prompt response. We strive to provide quick and efficient solutions for our customers. We also wanted to thank you for choosing us after receiving our super competitive quote. It's great to know that you found our pricing competitive and fair. We are committed to offering a fantastic service to all our customers, and your positive experience reaffirms that we are on the right track. If you ever require any further assistance or have any questions, please do not hesitate to get in touch with us. Thanks again for your kind words and for choosing Brown Recycling Limited. We look forward to serving you again in the future!

Posted 2 months ago

“Great service with super fast delivery. Lovely drivers too. Terry delivered a skip today ..Lovely guy”

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Posted 5 months ago

Hi Sharon,Thank you so much for giving Brown Recycling Limited a 5-star rating! We sincerely appreciate your support and are thrilled to hear that you had a great experience with us.

Posted 5 months ago

“Great service from Terry, removing our metal scrap with the profits going to the Dougie Mac! Some tricky manoeuvring to get the old skip out and new one in to our unit.”

Helpful Report

Posted 8 months ago

Hi Royale,Thank you so much for the amazing 5-star rating you gave us at Brown Recycling Limited! We are delighted to hear that you had a great experience with our service.

Posted 8 months ago

“Clean ; super easy to use , service is immaculate!”

Helpful Report

Posted 10 months ago

Thank you so much for your incredible 5-star rating of Brown Recycling Limited! We truly appreciate your kind words and feedback. !

Posted 8 months ago

“Terry was very helpful and managed to get the skip where we wanted it. He also took the time to explain why certain items could not go in. Excellent service.”

Helpful Report

Posted 1 year ago

Hi John,Thank you so much for your glowing 5-star review of Brown Recycling Limited! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience.

Posted 8 months ago

“Brilliant service from Terry very nice man. Lovely chat. Done job quick and easily. Would definitely recommend”

Helpful Report

Posted 1 year ago

“Excellent service on a recent Hazardous waste removal from one of our sites. Paddy and Stacey wasted no time in arranging for our waste to be removed in surprisingly quick turnaround. 10/10”

Helpful Report

Posted 1 year ago

“Hired a skip to clear a huge pile of garden waste. Arrived on time, picked up bang on time, dead easy to book and pay. Courteous, helpful drivers. Job done! just as it should be, without drama. Highly recommend them.”

Helpful Report

Posted 1 year ago

“Very professional service and the customer service team are very helpful and knowledgeable. We have been working with browns and using their services for a number of years and cannot fault it. Very competitive within the sector also which is a bonus.”

Helpful Report

Posted 1 year ago

“Terry was very efficient. We will use brown for skips again”

Helpful Report

Posted 1 year ago

“Had problems with getting the skip into our drive but Browns persisted and 3 trucks later the 3rd driver got the job done. Incredible service from a very professional and competent company. Special mention for Andy Hawkins the skip delivery guy - super friendly and the man with the skills to get the job done!”

Helpful Report

Posted 1 year ago

“Really efficient service, competitive price and they dropped off skip exactly where we asked them to. Easy to book a skip over the weekend using their online booking system. Very helpful when we needed to delay collection after the 2 weeks for 1 day - thanks Terry. Will definitely use Brown Recycling again.”

Helpful Report

Posted 1 year ago

“I ordered a skip at short notice and it arrived as requested. Having finished with it early Terry came and collected it very promptly which freed up the driveway. A Good service and reasonably priced. Thank you.”

Helpful Report

Posted 1 year ago

Brown Recycling Limited is rated 4.8 based on 345 reviews