Where to start! We have been with Browns for around 3 years and we have had nothing but issue after issue, which has resulted in us trying to end our contract. listing from: Left debris on the car park including broken kitchen cupboards, glass, kitchen waste, metal which have definitely not come from us being medical, ( resulting in 6 tyres being punctured) We have received complaints from other businesses on our industrial estate regarding the debris and people who deliver to us. Not leaving waste transfer notes needed for our ISO certification Out of date contact details been given went trying to raise the issue, Denial that issues were ever raised Emails never replied to, phone calls never returned Refusal from Mitch to be put thorough to anybody higher than him ( I wonder why!!) Office staff being rude and promising to call back and not once has this happened even when cancellation was brought up To then be told by Mitch that our issues are only small in comparison to other customers and insinuating that we should just get over it, lets not fall out about the little things! I would hate to think how bad others issues were if ours are classed as small. We are a small family business, which you would assume that Browns would appreciate however quite the opposite. Due to us not being a big customer therefore not a huge spender in comparison, we are not important. I think this is a disgusting attitude to have, especially when as a nation we are supposed to be supporting local business. Local businesses that are creating more jobs for those in Stoke on Trent, the same as Browns once were!! They seem to have replaced their roots with money!! Finally to add insult injury Browns have renewed our contract as we were out by three days on the dating of the cancellation, to now end the contract we will have to pay. We believe that Browns have honored the contract therefore why should we? So to summaries we are now stuck in a contract with a company who treats us poorly and with no respect dishonoring the contract and not fulfilling the job they are simply paid to do purely because we are a small company!! Thank you Browns!!