Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.79

4.8 Rating 408 Reviews

95 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a specific date over the bank holiday for the Tuesday. The date and booking were both confirmed via email and money taken. My husband booked day off work time for receipt of skip. Then in the morning we received a sketchy email stating due to demand they are unable to promise the booked date!!! No follow up with alternatives or anything. So I phoned them up, only to be told we are looking at later in the week! When I asked why were bookings confirmed , the man just said “oh sorry about that”. Absolutely ridiculous that they did not state anything on their website about this!!! Then, just to add extra inconvenience, he then tells me my refund will take up to five days!!!! Joke of a company!!!!!”

Helpful Report

Posted 4 years ago

We’re sorry to hear about your bad experience, we are committed to ensuing we deliver a great service to our customers, could you please contact us and ask for a member of the management team to discuss your matter and find a suitable resolution. Kind regards, The Brown Recycling team

Posted 4 years ago

“I ordered a skip which was meant to be delivered this morning. I chased it up to be told that it is now being delivered tomorrow. I honestly wouldn't of minded if someone had contacted me to let me know of the delay!”

Helpful Report

Posted 4 years ago

Hi Gemma, Thank you for your review. We're sorry about the delay. If you'd like to get in touch with the team, we can discuss your experience further to find a suitable resolution to your matter. Kind regards, The Brown Recycling team

Posted 4 years ago

“Simon and Dave on my run are lovely guys very pleasant and do a great job”

Helpful Report

Posted 4 years ago

“I phoned for a skip yesterday it arrived this morning we filled it up so I rang them to say it was ready for collection within five minutes the driver arrived and took it Absolutely first class service as I always get and at a very competitive price if you need a skip don't look and further than H brown and sons because they cannot be beaten 5 star service guaranteed.”

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Posted 4 years ago

“Great service from Bob-T always happy to help.”

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Posted 4 years ago

“Excellent service off the best bin men Simon and Dave. Always happy to help. Well done Lads”

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Posted 4 years ago

“Great service via telephone booking - very helpful. Skip delivered by a really great bloke by the name of Ray. Very accommodating and went out of his way to please. Nice to see someone happy in their work.”

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Posted 4 years ago

“Simon and Dave do a great job.”

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Posted 4 years ago

“Simon & Dave advised us on the best way to organise our space so we are more efficient with our recycling. Top service.”

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Posted 4 years ago

“Good customer service by Ray of browns skip hire .”

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Posted 4 years ago

“Good customer service by Ray of browns skip hire .”

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Posted 4 years ago

“Great service always use this company, Simon And Dave are very officiate and very quick at removing all waste promptly thanks again guys Wayne Walker Quality Meats”

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Posted 4 years ago

“Ray delivered our skip on time, very friendly man.”

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Posted 4 years ago

“Ray delivered the skip today. Did a great job. Very friendly, helpful and efficient. If pick up is as good as delivery, will be delighted.”

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Posted 4 years ago

“Ray our driver Friday was very helpful did exactly what was asked and was no problem he is a polite and very accommodating member of your team”

Helpful Report

Posted 4 years ago

“Yesterday 19th January I called for a skip and requested if possible the driver could wait while i loaded the skip and then take it straightaway. Today Ray the driver called to let me know he was 10 mins away, when Ray arrived he was very polite and assisted me in loading the skip. I can't recommend Brown Recycling & Ray the driver enough.”

Helpful Report

Posted 4 years ago

“Rarely sticks to the agreed regular collection times on the premises.”

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Posted 4 years ago

“4 weeks on the run been messed about told the bin was getting emptied the wagon is either broke down or on it's way they have every excuse over the phone poor service the last month was thinking of coming away from the agent for them but think I will be looking elsewhere after christmas”

Helpful Report

Posted 4 years ago

“Brilliant customer service rang on day of delivery to change skip size to larger skip and upgraded with no problems the delivery driver (Ray) was fantastic offering advice on how to maximise use of the skip. Really friendly customer service throughout rang today to have current skip taken away and a replacement brought in and is being done tomorrow. Can’t fault anything.”

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Posted 4 years ago

“Ray delivered our skip very carefully and was really polite and helpful. Great service. Would highly recommend.”

Helpful Report

Posted 5 years ago

Brown Recycling Limited is rated 4.8 based on 408 reviews