Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 361 Reviews

95 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really fast and a easy process. Thank you Christie”

Helpful Report

Posted 1 year ago

“Christie has been most helpful and informative whilst booking a new service for plastic and general waste recycling. Would recommend :)”

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Posted 1 year ago

“Christie was very helpful, she managed the whole process very efficiently and met our expectations. We now have the service and commercial offering we need for our business waste. We would recommended using Browns and Christie”

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Posted 2 years ago

“Quick and really reliable service.... was a pleasure dealing with Christie!!!”

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Posted 2 years ago

“Been a loyal customer for four years, always paid on time. But after requesting removal of cardboard skip due to a change in our business Browns have done everything possible to prevent me leaving. They have threatened me with early termination fees. Ive requested to see the signed contract, which it turns out is a rolling contract ,but they are unable to provide it. Ive requested to speak to a manager but cant seem to get to speak to anyone. They even keep coming and emptying an empty bin, and charging us for it. Im really sad and disappointed with how we have been treated after being a loyal customer for so long.”

Helpful Report

Posted 2 years ago

We apologise for any inconvenience caused during your experience. We take customer service very seriously and strive to provide the best experience for all of our customers. We must clarify that you were given several options regarding the early termination of your contract. Firstly, you were offered the option of paying a £200 early termination fee. Additionally, you could have waited the 4 months until the end of the contract, as stipulated in the agreement. Unfortunately, you refused both of these options. Furthermore, you also spoke to 3 of our managers in total, despite your statement that you hadn't. We appreciate your loyalty to our company over the years and wish you all the best with your new waste management provider. Sincerely, The Brown Recycling team

Posted 2 years ago

“Requested amendment to current waste collection. Very helpful and was able to answer all queries and adapt to our requirements. Definitely recommend”

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Posted 2 years ago

“We had a visit today from Mark and Andy dropping off our new waste bin. I would just like to acknowledge their outstanding customer service. They disposed of the built up waste that we had gathered since ending our contract with an unreliable company. I am so happy that we switched to BROWN WASTE as it has been a pleasure doing business with them since the beginning. Please recognise your staff by passing this message on personally as this is one of the best services that we, as a business, have received. Merry Christmas to you all.”

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Posted 2 years ago

“Full marks to Andy and Mark. Went above and beyond today and would highly recommend them to anybody looking to recycle large quantities of waste. Professional, efficient and very approachable”

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Posted 2 years ago

“First time using Browns, they were clear, efficient and got the job done. Will continue to use their services.”

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Posted 2 years ago

“New to sorting a bin service for our new business. Christie and Brown Recyling has been great with helping us select the right type of bin required as well as not overspending for the sake of it. Her response on emails, have been excellent too. So far been very pleased with the service offered. Thanks”

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Posted 2 years ago

“Super easy to set up a long term skip hire, Christie made things nice and clear and the prices were good too! everything was ready to go really quick, highly recommend Browns”

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Posted 2 years ago

“Second time we have used Brown Recycling and the service both times has been excellent. Early delivery and same day pickup requested, and that’s exactly what we got. Both drivers, Paul and Terry, very pleasant and a credit to the company. Many thanks.”

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Posted 2 years ago

“Stop the stink cap it off tossers”

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Posted 2 years ago

“Prompt speedy response on my query to Browns. I hope to be a future customer.”

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Posted 2 years ago

“Very good customer service from Christie. Very professional and prompt.”

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Posted 2 years ago

“Great service, skip was delivered on time and the driver Terry was friendly, professional and ensured that the skip was placed in the best location. Skip picked up on time also. Will definitely use again”

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Posted 2 years ago

“Have used brown’s personal and for business, and found them normal very good, and I know everyone is busy, but when you order a skip and request and collation date, to ensure the skip is cleared in time and you ring up to see why the skip has not been removed, and the staff basically are not interested and out the phone down , not bey good service some staff need some customer service training”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving your review; we're sorry to hear about your negative experience. We will note your feedback for future training requirements. Kind regards, The Brown Recycling team

Posted 2 years ago

“We have recently moved our business requirements over to Browns. I found the pricing straight forward and the process of the move hassle free. In the short time we have been with Browns. The customer service has been excellent. Christie was most helpful during this transition Tim Wilkinson”

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Posted 2 years ago

“Business Development Manager Christie Dykes handled our waste contract swap over to Brown recycling in a smooth, efficient and professional way, nothing was too much of a problem. Looking forward to a new future with Browns Recycling.”

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Posted 2 years ago

“Thanks to Ray; our skip delivery driver. Very cheerful / professional & found our property (which not delivery drivers can). Many thanks Jayne.”

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Posted 2 years ago

Brown Recycling Limited is rated 4.8 based on 361 reviews