“Totally botched the order
Damaged board - the driver was great and highlighted it at the time of delivery, it was the warehouse guys who basically said "it doesn't matter". upon calling customer service and refusing the delivery, the driver went back got another one.
Boards missing - when followed up they were looking into it. Followed up again after a week, they hadn't back ordered them until i called them. Now i wait another week(or 2) to get them.
Can't blame COVID for this one guys, it was just pure incompetence.”
“Staff were knowledgeable and friendly. The products I bought were high quality & delivery was prompt. The one small mistake that happened was easily fixed by phone, so great to speak to a helpful person who actually called me when they said they would.
I'll be shopping at Brooks for my next backyard project.”
