“excellent service, competitive price and great to access information at the weekend about stocking rates at the various stores. You can plan ahead quickly and the click and collect worked well”
“What a waste of time prep ordering because it wasn't ready when I got there and when I arrived in the shop every one scattered rather than help, which I have heard since is normal. First and last time giving ye my business.”
“I ordered 5L tec 7 roof repair online, unfortunately the container got damaged in transit and the contents were exposed to the air and had gone off. However, Brooks sent me a replacement tin arriving within 2 working days of my contacting them.
Excellent service and will definitely use them again.”
“Ordering was fine however, I did request for the delivery to be made on a certain date. The delivery was then made the next working day following the order and was just left in the garden exposed to the elements. I was not notified the delivery was made and only found the delivery my chance as I was not expecting it for another week.”
“Staff in the main building were helpful and attentive, but the chap in the warehouse was rude and ignored me for about 5 mins. All he had to do was look across and say "I'll be with you in a minute". Needs to learn how to treat customers who are not in the trade with a bit of respect and basic manners.”
“Poor Delivery Service: No delivery arrangements made despite saying this on their website - forgot one item also. Wouldn’t order for delivery again.”
